Note fondée sur 591 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Portage
Publié le 25 févr. 2024 sur Expedia
par un voyageur
Publié le 22 févr. 2024 sur Expedia
This property was chosen due to an event that was held in the area for competitions.
The staff at check-n was pleasant. Parking convenient. The overall day was unpleasant, unable to sleep. Complaints were made throughout the night.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Sarah, Gestion de l’hôtel
Marie,Thank you for your feedback. I apologize for the inconvenience that occurred during your stay.Thank you for choosing our hotel.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Front staff was very helpful and courteous
par un voyageur
Do not stay here
Publié le 12 févr. 2024 sur HotelsThe bathroom sink had mold. The wallpaper in the room was coming off the wall. The room was freezing cold. there was a thermostat but no matter what it was set to the temp did not go up. The room had a bad odor. there was a lot of moisture in the air making it feel damp probably from the open pool. the carpet was dirty it needs a good cleaning. They had a ridiculous holding charge that was not budgeted for or communicated. The hotel was not in a location I felt was safe. The building is run down. When I arrived, I didn't think I was in the right area. The pictures they show make it look nice but what they show is the ONLY decent part of the hotel.
The staff was nice.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Sarah, Gestion de l’hôtel
Samantha, Thank you for your feedback. I apologize this occurred during your stay. I will share this review with the hotel team to ensure the proper guidelines are met. Thank you for choosing to stay with us.
par un voyageur
Noisy
Publié le 5 févr. 2024 sur HotelsThe staff had no control over the property. There were kids running and screaming outside the door until after 11pm. They said that we had a quiet room but it was right above the pool.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Sarah, Gestion de l’hôtel
Daniel,Thank you for your feedback. I will share this review with the staff to ensure the proper guidelines are met.Thank you for choosing our hotel.
par un voyageur
Not the worst but not the best
Publié le 4 févr. 2024 sur HotelsFront desk upon arrival was fantastic! The place smelled of chlorine strong enough to give you a migraine due to the open pool. My room appeared clean at first but discovered clothing left from previous guest in the drawers, mirrors were filthy like someone had splashed toothpaste from top to bottom. Only one outlet worked out of 4 by the bed. Due to open layout of the hotel it was extremely loud in my room all evening due to sound traveling from the bar and pool area. Wish I would have brought a fan or something to drown out the noise. At checkout there was a line of guests waiting for someone to help as no one was at the desk. Several housekeeping staff were helping us track down someone who could assist us as they didn’t know where she went.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Sarah, Gestion de l’hôtel
Thank you for your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit.This has been shared with our housekeeping leaders to ensure this is an isolated incident.Thank you for choosing to stay with us.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
The front desk is very helpful from the time of reservation , check in up to check out . I recommend to get the breakfast as it is great! Everything I fresh . The hotel is just in the middle of everything ! I will definitely come back.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Sarah, Gestion de l’hôtel
Carolane, Thank you for taking the time to tell us about your experience during your stay. We appreciate the positive feedback you have provided. Thank you for choosing our hotel and we hope to see you again!
par un voyageur
Publié le 3 févr. 2024 sur Expedia
par un voyageur
Publié le 2 févr. 2024 sur Hotels
