Note fondée sur 655 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Novi
Publié le 28 avr. 2024
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Cameron Clegg, Gestion de l’hôtel
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each concern will be addressed, in an attempt to correct and improve our hotel. We look forward to welcoming you back soon!
par un voyageur
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 mars 2024 par Cameron Clegg, Gestion de l’hôtel
Thank you for the review!
par un voyageur de Dowagiac
Publié le 1 mars 2024 sur Expedia
Place is outdated, which I can completely overlook if it is clean. My bathroom was not clean. I did not have hand soap or shower soap. I used the liquid shampoo. My family members room had a 1/2 full Pepsi bottle laying in the middle of the floor. I will not stay here next year when we return for an event.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Cameron Clegg, Gestion de l’hôtel
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
par un voyageur
Publié le 29 févr. 2024 sur Hotels
The night person on duty, Taylor, was personable, accomodating and a warm and gracious host.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Cameron Clegg, Gestion de l’hôtel
Thank you for your review!
par un voyageur
Nice hotel
Publié le 27 févr. 2024 sur HotelsThe hotel was nice and the staff was friendly. The only problem was the pool was freezing! We got the hotel room so the kids could go swimming and the pool was way too cold to enjoy.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Cameron Clegg, Gestion de l’hôtel
Thank you for the review!
par un voyageur
Fine, won't be staying again
Publié le 25 févr. 2024 sur HotelsFine hotel for one night but would not go back. Female at check in was not very pleasant and not helpful at all. No information on breakfast or pool was provided. Had to pay separate for continental breakfast that we did not even end up getting because it was not clear where to go or what to do. Room and bathroom had hair and fuzz EVERYWHERE. Shower curtain looked dirty and stained. Hair all over inside bed sheets. Carpet sticky. Hair on walls and soap dispensers in shower. Pool was freezing and pool room was also very cold.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Cameron Clegg, Gestion de l’hôtel
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Cameron Clegg, Gestion de l’hôtel
Thank you for the review!
par un voyageur de Concord
Publié le 23 févr. 2024 sur Expedia
It was very quiet.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Cameron Clegg, Gestion de l’hôtel
Thank you for the review!
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 mars 2024 par Cameron Clegg, Gestion de l’hôtel
Thank you for the review!
par un voyageur
Publié le 14 févr. 2024 sur Expedia
They didn’t have a controller in the room
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Cameron Clegg, Gestion de l’hôtel
Thank you for the review!
