Note fondée sur 273 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 mars 2024 par Caleb Braun, Gestion de l’hôtel
Thank you for leaving us your feedback Sandra!
par un voyageur
Publié le 18 févr. 2024 sur Expedia
The hot tub was very cold! One of the reasons i picked this place was because they had a hot tub. The guy doing our check in was not very personable. Seemed to be "bothered" when anyone was asking for help or for change to play the pool table or claw machines.They needed my license plate number for their paperwork after saying I'm parked in the handicap parking and i have knee and hip issues they put me in a room on the 2nd floor.I asked where the elevator is and he said we only have stairs.OK,fine i can make this work l,i thought,but then i get to my room and the keys don't work so back down the stairs i had to go to get them fixed.The next day i left for a few hours came back around 1pm, went to my room and my keys didn't work again! So back down the stairs i go again. This time they checked someone else out wrong and my keys/ room were part of that issue. Completely horrible and ridiculous that there isn't an elevator if you're going to put people on the 2nd floor if they have handicaps. Feedback options above won't let me select "other" to enter in other issue like the key problems, the hot tub problems, the very few(usually only 2 to 4 if any)to no pool towels were placed on the towel rack for people to use.The room itself was super cold, heater was set to off and read 60° room temperature, if you know you're renting that room out at least turn the heat on in the winter.Upon check out,I explained everything the manager and he had no idea the hot tub wasn't working.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Management, Gestion de l’hôtel
Hi Joseph. Thank you for letting us know about your experience. I will be in touch with you tomorrow to discuss your issues you had during your stay. Thank you,Caleb BraunGeneral ManagerAmericInn Detroit Lakes, MN
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Very clean and in a superb location.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par jesse, Gestion de l’hôtel
Dear Ntshadi,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.
par un voyageur
Publié le 26 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 janv. 2024 par jesse, Gestion de l’hôtel
Dear Kevin,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.
par un voyageur
Publié le 24 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 janv. 2024 par jesse, Gestion de l’hôtel
Dear David,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.
par un voyageur de Fargo
Publié le 14 janv. 2024 sur Expedia
We booked this hotel for the sole purpose of using the pool and spa amenities. The pool area was cold, the hot tub was not working properly, the sauna was out of order. The fire alarm went off twice in our room early in the morning. The staff could have warned us at check in as they had been having issues with the alarm system prior to our arrival. The heater in our room didn’t work properly, it was too hot even set at 68. If we were to shut it off it got too cold. There wasn’t an ”auto” option for the fan or we would have tried to use that. The only good thing during our stay was the breakfast. We did end up leaving a day early and will be requesting a partial refund.
Commentaires de Gestion de l’hôtel
15 janv. 2024 par AmericInn Detroit Lakes Management, Gestion de l’hôtel
Zackery, we are so sorry to hear about your experience at our hotel. Please accept our apology and know that this is not characteristic of our hotel. We will look into everything mentioned in your review. We hope next time you're in the area, you will give us another chance to prove to you that we strive for guest satisfaction! Please feel free to reach out to us with any other concerns about your stay.
par un voyageur
Nice place to stay
Publié le 29 déc. 2023 sur HotelsGreat location. Clean comfortable room.
Commentaires de Gestion de l’hôtel
29 déc. 2023 par jesse, Gestion de l’hôtel
Dear Debra,We are delighted to have been your hotel chosen hotel during your recent stay AmericInn DL. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
par un voyageur
Publié le 26 déc. 2023 sur Expedia
I have always enjoyed staying at this hotel when it was under previous ownership. The new ownership is not as accommodating. Absolutely no early check-ins, unless you want to pay an extra fee. If you stay more than 2 nights/3 days, they do not come in to change out laundry/towels, etc. I stay at a hotel to be waiting on... not to have to go to front desk to ask for things like new towels or whatever.
I was not happy with my upgrade, which needs a better description of what the room contains and how it is laid out. I upgraded to a suite with a king bed, couch and hot tub and it was CRAMPED. TV is off to the side of bed, so you have to turn your head. Should be straight out from bed when you lie in it.
Commentaires de Gestion de l’hôtel
26 déc. 2023 par jesse, Gestion de l’hôtel
Dear Lorie,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.
par un voyageur
Place to sleep
Publié le 11 déc. 2023 sur HotelsOnly problem was the shower heads were bad and could not take a decent shower
Commentaires de Gestion de l’hôtel
12 déc. 2023 par jesse, Gestion de l’hôtel
Dear Guest,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.
par un voyageur
Publié le 9 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
11 déc. 2023 par AmericInn Detroit Lakes Management, Gestion de l’hôtel
Thank you for your review Tammi!! We are glad you enjoyed your stay and we hope to see you next time you're in the area.
