Ratings based on 613 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 30, 2024 on Hotels
Relaxed super service , facilities and good .
Could not have been better
Comment from Hotel Management
Jan. 30, 2024 by Best regards, James Hewitson - General Manager, Hotel Management
Dear Mr William, thank you very much for your positive review and rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again.
by A traveller
Posted Jan. 25, 2024 on Expedia
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Comment from Hotel Management
Jan. 30, 2024 by Best regards, James Hewitson - General Manager, Hotel Management
Dear Mr Jack, thank you very much for your positive rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again.
by A traveller
Unique experience !
Posted Jan. 17, 2024 on HotelsI tried 2 different rooms and i am happy i did. If you look for ok room with reasonable budget then residence is good. Not fancy but has all amenities of five star hotel, house keeping was good. If you look for luxurious experience and the unique logoon experience then go for lagoon room direct access, otherwise try both like i did.
Lagoon room was very nice, size, design & , feeling of real vacation. The amenities were super. Room service was good & tasty.
Now the customer service can be improved. It took me few calls and long waiting to get simple things done like delivering luggage and so.
The Spa was super nice, very nice therapists (Thi & Indian ladies both were so good) the facilities good, steam was under maintenance. Rest were good, i recommend Turkish hamam experience.
The Saloon has good fast service.
The restaurants were good but the highlight of my trip was the Asian restaurant, i visited it twice and i will do again when ever i visit Dubai, it is that good. Food is super! Service was amazing, ambience and live music adds alot to the experience. I would highly recommend the Pomelo salad (was recommended by the waiter) sticky mango rice (it was perfect)! Thanks for all specially Tommy & Baifern !
Also the vegan burger at Australian restaurant was a surprise! It was one of the best i had!
Comment from Hotel Management
Jan. 25, 2024 by Best regards, James Hewitson - General Manager, Hotel Management
Dear Manal, thank you for your detailed feedback. We are glad you had the chance to experience both the Residence and the Lagoon room, finding each with its unique charm. It is delightful to know you enjoyed the amenities, room service, and the super nice Spa experience. We appreciate your recommendations for the Turkish hamam and the pomelo salad in Mekong. Your feedback on customer service is noted, and we will work on improving response times. We are thrilled to hear that Tommy, Baifern, and the team made your experience special. We look forward to welcoming you back.
by A traveller
Posted Jan. 17, 2024 on Hotels
Comment from Hotel Management
Jan. 25, 2024 by Best regards, James Hewitson - General Manager, Hotel Management
Dear Tariw, thank you very much for your positive rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again.
by A traveller
Posted Jan. 15, 2024 on Hotels
Comment from Hotel Management
Jan. 25, 2024 by Best regards, James Hewitson - General Manager, Hotel Management
Dear Tariw, thank you very much for your positive rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again.
by A traveller
Posted Jan. 13, 2024 on Hotels
Comment from Hotel Management
Jan. 15, 2024 by Best regards, James Hewitson - General Manager, Hotel Management
Dear Mr Bernard, thank you very much for your positive rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again.
by A traveller
Posted Jan. 13, 2024 on Expedia
Very gorgeous villa
Comment from Hotel Management
Jan. 15, 2024 by Best regards, James Hewitson - General Manager, Hotel Management
Dear Mr Ramez, thank you very much for your positive review and rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again.
by A traveller
Posted Jan. 8, 2024 on Hotels
Our room was not ready at check-in, however after some discussion they gave us a family room instead, which was really good and our son enjoyed having his own room and tent. After the initial hiccup they really made up for it and we had a great time
Comment from Hotel Management
Jan. 12, 2024 by Best regards, James Hewitson - General Manager, Hotel Management
Dear Sam, thank you for sharing your experience. We apologize for the initial hiccup with the room not being ready, but we are delighted to hear that our team resolved it by providing a family room. We are glad you had a great time, and your son enjoyed having his own room and tent. We appreciate your understanding and hope to welcome you back for another wonderful stay.
by A traveller
Posted Dec. 12, 2023 on Hotels
Comment from Hotel Management
Jan. 12, 2024 by Best regards, James Hewitson - General Manager, Hotel Management
Dear Guest, thank you very much for your positive rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again.
by A traveller
Posted Dec. 11, 2023 on Expedia
Comment from Hotel Management
Jan. 12, 2024 by Best regards, James Hewitson - General Manager, Hotel Management
Dear Guest, thank you very much for your positive rating. We are delighted you enjoyed your stay with us, and we would be pleased to welcome you back soon again.
