Ratings based on 907 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Feb. 15, 2024 by Guillermo Carlos Salvatori , Hotel Management
Dear Raymond,Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillermo Carlos Salvatori General Manager
by A traveller
Ok but not great.
Posted Jan. 29, 2024 on HotelsService was good overall, friendly staff but hotel had an older feel to the rooms. Overall did not feel very luxurious. No minibar.
Comment from Hotel Management
Feb. 15, 2024 by Guillermo Carlos Salvatori , Hotel Management
Dear Morten,Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillermo Carlos Salvatori General Manager
by A traveller
Posted Dec. 29, 2023 on Expedia
I was scammed by fake pictures that don’t belong to the property. Does not have a beach or sand , you need to take a shuttle 3 times a day to the beach 15 mins away by reservation . Hotel located by the most dirty lake smell , restaurant cooking smell in our room, management changed my room , new room toilet broke twice , tub water is green , shower head broken , sewer lake cleaning smell every day . Stay away
Comment from Hotel Management
Jan. 10, 2024 by Guillermo Carlos Salvatori, Hotel Management
Dear Rasha,Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Guillermo Carlos Salvatori Hotel Manager
by A traveller
Posted Dec. 27, 2023 on Expedia
Comment from Hotel Management
Feb. 15, 2024 by Guillermo Carlos Salvatori , Hotel Management
Dear Mohamed, Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillermo Carlos Salvatori General Manager
by A traveller
Posted Dec. 8, 2023 on Expedia
Comment from Hotel Management
Feb. 15, 2024 by Guillermo Carlos Salvatori , Hotel Management
Dear Noura, Thank you for writing us about your stay. However, we are sorry to hear that you didn't have a positive experience. We are gutted to learn your disappointment with cleanliness. We do realize the importance of a clean room, especially when you’re travelling. We assure you that your feedback is shared with our housekeeping department, and they are working on improvising.Sincerely, Guillermo Carlos Salvatori General Manager
by A traveller
Posted Nov. 20, 2023 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by Guillermo Carlos Salvatori, Hotel Management
Dear Badriyah, Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. It would be helpful if you could share your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Guillermo Carlos Salvatori Hotel Manager
by A traveller
Posted Nov. 11, 2023 on Hotels
Comment from Hotel Management
Nov. 15, 2023 by Guillermo Carlos Salvatori, Hotel Management
Dear Prince Khaled,Thank you for taking the time to share your experience with us at Mövenpick Jumeirah Lakes Towers. At Mövenpick Jumeirah Lakes Towers, we take pride in providing our guests with a warm and welcoming experience. It is our goal to ensure that every guest feels comfortableThank you again for your valuable feedback!Sincerely, Guillermo Carlos SalvatoriHotel Manager
by A traveller
Posted Nov. 4, 2023 on Expedia
There are a lot of single contributions regions for this property . We have traveled extensively and stayed also at Atlantis and Avani palm and both are better
Firstly staff. Mainly staff in dubai are insanely good. Staff here seem disinterested / for eg Avani palm have a WhatsApp system nothing too much trouble / here I asked help with a local booking- nothing I can do?!!!
The food is nice but very small and basic. The hotel breakfast is at a random bar next to the hotel and lunch and dinner ( nice ) are from a set menu which is odd as you’re sat in a beer garden full of smokers !!
Pool is great but no sun until 11 but beach club amazing. Shuttle free but times rubbish ( pick you up early and we wanted to stay all day ) tip download the careem app and use local taxis / so so cheap
Location good - food poor and service poor. We had a “ suite “ this isn’t dubai level suites is Uk 4 at best
Comment from Hotel Management
Nov. 15, 2023 by Guillermo Carlos Salvatori, Hotel Management
Dear Amy, Thank you for taking the time to review your stay at Mövenpick Jumeirah Lakes Towers. We truly appreciate your honest feedback and recognize that it is through this feedback that we are able to refine our services and provide a better experience for our guests. At Mövenpick Jumeirah Lakes Towers, we strive to deliver exemplary customer service, and it is disheartening to hear that we did not meet your expectations on this occasion. Your comments will be taken into careful consideration as we work on further refining our services for future guests. We are pleased that you found the pool great and the beach club amazing. We apologize that you were unable to enjoy the sun until 11am and wish you could have enjoyed the service of our complimentary shuttle for longer. Thank you again for sharing your experience with us – we look forward to welcoming you back soon.Sincerely, Guillermo Carlos SalvatoriHotel Manager
by A traveller
Posted Oct. 23, 2023 on Expedia
The hotel was fantastic, never had service from staff like this. They couldn't help us enough with ever small or large request. Flawless. The hotel room was great with a view over the pool. The facilities of the pool, spa, gym etc all very clean and modern. Great breakfast and dining options also.
Comment from Hotel Management
Oct. 24, 2023 by Guillermo Carlos Salvatori , Hotel Management
Dear Simon, We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager
by A traveller
Average hotel, nothing special
Posted Oct. 22, 2023 on HotelsHotel was average, not amazing, not bad
Comment from Hotel Management
Oct. 22, 2023 by Guillermo Carlos Salvatori , Hotel Management
Dear Toby, We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager
