Ratings based on 943 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 29, 2024 on Expedia
It was good
Comment from Hotel Management
Feb. 2, 2024 by Aby Abraham, Hotel Management
Dear guest,On behalf of the entire team at Palace Downtown Hotel, I would like to express our sincere gratitude for taking the time to share your experience on Expedia. Your glowing rating has truly warmed our hearts, and we are thrilled to hear that your stay with us exceeded your expectations.At Palace Downtown, we strive to create memorable and exceptional experiences for our guests, and your positive feedback reinforces our commitment to providing outstanding service. We are delighted to have played a part in making your stay enjoyable.Your valuable comments serve as motivation for our dedicated staff, inspiring us to continue delivering the highest standards of hospitality. We genuinely appreciate your support and look forward to welcoming you back for another unforgettable stay.Thank you once again for choosing Palace Downtown Hotel. If there's anything more we can do for you, please don't hesitate to reach out.Warm regards,Aby AbrahamManagement Office
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Feb. 2, 2024 by Aby Abraham, Hotel Management
Dear guest,On behalf of the entire team at Palace Downtown Hotel, I would like to express our sincere gratitude for taking the time to share your experience on Expedia. Your glowing rating has truly warmed our hearts, and we are thrilled to hear that your stay with us exceeded your expectations.At Palace Downtown, we strive to create memorable and exceptional experiences for our guests, and your positive feedback reinforces our commitment to providing outstanding service. We are delighted to have played a part in making your stay enjoyable.Your valuable comments serve as motivation for our dedicated staff, inspiring us to continue delivering the highest standards of hospitality. We genuinely appreciate your support and look forward to welcoming you back for another unforgettable stay.Thank you once again for choosing Palace Downtown Hotel. If there's anything more we can do for you, please don't hesitate to reach out.Warm regards,Aby AbrahamManagement Office
by A traveller
Posted Jan. 20, 2024 on Hotels
It’s was noisy by the pool and speakers
Comment from Hotel Management
Jan. 21, 2024 by Aby Abraham, Hotel Management
Dear Olivia,Thank you for sharing your feedback with us. We genuinely appreciate hearing about your experience, and we apologize for any inconvenience caused by the noise by the pool and speakers.We understand the importance of creating a comfortable and enjoyable environment for all our guests, and we regret that your experience fell short of expectations in this regard. Your feedback is valuable to us, and we will certainly review and address the situation to ensure a more pleasant experience for all.If you have any additional details or suggestions you would like to share, please feel free to contact us directly. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more enjoyable visit in the future.RegardsAby AbrahamManagement Office
by A traveller
Posted Jan. 18, 2024 on Expedia
Outstanding staff and beautiful property with excellent location
Comment from Hotel Management
Jan. 20, 2024 by Aby Abraham, Hotel Management
Dear guest,We sincerely appreciate your fantastic 5-star rating! It's truly rewarding to know that we met or exceeded your expectations during your recent stay at our hotel.Our team takes great pride in providing exceptional service and creating memorable experiences for our guests. Your positive feedback motivates us to continue delivering the highest level of hospitality.Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay.Warm regards,Aby AbrahamManagement Office
by A traveller
Posted Jan. 17, 2024 on Expedia
Comment from Hotel Management
Jan. 20, 2024 by Aby Abraham, Hotel Management
Dear Nadya,We sincerely appreciate your fantastic 5-star rating! It's truly rewarding to know that we met or exceeded your expectations during your recent stay at our hotel.Our team takes great pride in providing exceptional service and creating memorable experiences for our guests. Your positive feedback motivates us to continue delivering the highest level of hospitality.Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay.Warm regards,Aby AbrahamManagement Office
by A traveller
Posted Jan. 5, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by Aby Abraham, Hotel Management
Dear guest,Greetings from Palace Downtown!We would like to express our sincere gratitude for taking the time to leave a 5-star review for your recent stay at our hotel. Your positive rating is truly appreciated, and we are delighted to know that your experience met or exceeded your expectations.At Palace Downtown, we strive to provide the highest level of service and create memorable moments for our guests. Your endorsement is a testament to the hard work and dedication of our team.We look forward to the pleasure of welcoming you back for another exceptional stay. If you have any specific feedback or suggestions that would further enhance your experience, please feel free to share them with us.Thank you once again for choosing Palace Downtown. We appreciate your trust and look forward to serving you in the future.Warm regards,Aby AbrahamManagement Office
by A traveller
Posted Dec. 29, 2023 on Expedia
Comment from Hotel Management
Dec. 31, 2023 by Aby Abraham, Hotel Management
Dear guest,Thank you for taking the time to share your positive experience with us at Palace Downtown. We are delighted to hear that you enjoyed your stay and appreciate your kind words.Our team works diligently to provide exceptional service, and it is truly rewarding to know that our efforts have contributed to your satisfaction. Your feedback is a source of inspiration for us to continue delivering memorable experiences.We are committed to maintaining the highest standards of hospitality, and it is our pleasure to be of service to you. Should you have any specific comments or suggestions you'd like to share, please feel free to reach out.Thank you for choosing Palace Downtown. We look forward to the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Aby AbrahamManagement Office
by A traveller
Posted Dec. 27, 2023 on Expedia
Too noisy at night
Comment from Hotel Management
Dec. 31, 2023 by Aby Abraham, Hotel Management
Dear guest,Thank you for taking the time to share your positive experience with us at Palace Downtown. We are delighted to hear that you enjoyed your stay and appreciate your kind words.Our team works diligently to provide exceptional service, and it is truly rewarding to know that our efforts have contributed to your satisfaction. Your feedback is a source of inspiration for us to continue delivering memorable experiences.We are committed to maintaining the highest standards of hospitality, and it is our pleasure to be of service to you. Should you have any specific comments or suggestions you'd like to share, please feel free to reach out.Thank you for choosing Palace Downtown. We look forward to the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Aby AbrahamManagement Office
by A traveller
Wonderful
Posted Dec. 23, 2023 on Hotelsabsolutely loved this place. We will go back to this place. The service, the cleanliness, the staff.. everything was on point. I left half of my heart there.
Comment from Hotel Management
Dec. 24, 2023 by Aby Abraham, Hotel Management
Dear guest,Thank you so much for taking the time to share your positive review of our hotel! We are thrilled to hear that you enjoyed your stay and truly appreciate your kind words. It was our pleasure to have you as our guest, and we hope to welcome you back in the near future.Warm regards,Aby AbrahamManagement Office
by A traveller
best Hotel at Downtown
Posted Dec. 23, 2023 on HotelsThe best staff, best location and best view on the fountain with the best hotel with access to Dubai Mall
Comment from Hotel Management
Dec. 24, 2023 by Aby Abraham, Hotel Management
Dear guest,Thank you so much for taking the time to share your positive review of our hotel! We are thrilled to hear that you enjoyed your stay and truly appreciate your kind words. It was our pleasure to have you as our guest, and we hope to welcome you back in the near future.Warm regards,Aby AbrahamManagement Office
