Ratings based on 919 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Asad Haroon, Hotel Management
Hi JianPing!Thank you for choosing The Heritage Hotel and for your time reviewing us here. Looking forward to welcoming you back at The Heritage Hotel!Regards,Asad HaroonGeneral Manager
by A traveller from austin
Posted Jan. 18, 2024 on Expedia
Comment from Hotel Management
Jan. 19, 2024 by Asad Haroon, Hotel Management
Hi Morgan!Thank you for choosing The Heritage Hotel and for your time reviewing us here. Looking forward to welcoming you back at The Heritage Hotel!Regards,Asad HaroonGeneral Manager
by A traveller
A Great Stay!
Posted Jan. 16, 2024 on HotelsI stayed here for 2 nights and it was a wonderful stay. It is in a great location to walk to the Burj Khalifa and neighboring mall and restaurants. We ate at the restaurant once for dinner and ordered room service for breakfast once. Both were great. I was impressed with the customer service, location, and quality for the price. I appreciated the cookies left in our room for Christmas too. A nice touch!
Comment from Hotel Management
Jan. 16, 2024 by Asad Haroon, Hotel Management
Hi Laura!Thank you for choosing to stay with us and for your time reviewing us here. We are thrilled to read your generous feedback and will make sure to relay the message to the teams in order to ensure we keep valued guests like yourself delighted. Looking forward to welcoming you back at The Heritage Hotel!Regards,Asad HaroonGeneral Manager
by A traveller
Posted Jan. 5, 2024 on Expedia
Terrible hotel billing experience which has not been resolved after we checked out 5 days ago! The hotel charged my credit card again for AED9,265 with no apparent reason. We have emailed them asking for an explanation but still no reply! All the pre-authorization charges on my card are still pending as well. They promised to email the complete hotel invoices for our 7 rooms but still no action till today!
Comment from Hotel Management
Jan. 14, 2024 by Asad Haroon, Hotel Management
Hi Jose Enrique III!Thank you for choosing to stay with us and for the time you have taken to share the concerns and issues that you faced, as this allows us to look deeper into the areas. Please know that I have shared your comments with our team and will make sure the pre authorization on your card is released as soon as possible. Thank you once again and we look forward to the opportunity to welcome your return in a near future The Heritage Hotel!Regards,Asad HaroonGeneral Manager
by A traveller from Karaj
Posted Jan. 2, 2024 on Expedia
Comment from Hotel Management
Jan. 14, 2024 by Asad Haroon, Hotel Management
Hi Mazdak!Thank you for choosing The Heritage Hotel and for your time reviewing us here. Looking forward to welcoming you back at The Heritage Hotel!Regards,Asad HaroonGeneral Manager
by A traveller
Posted Dec. 17, 2023 on Hotels
Comment from Hotel Management
Jan. 14, 2024 by Asad Haroon, Hotel Management
Hi Louis!Thank you for choosing The Heritage Hotel and for your time reviewing us here. Looking forward to welcoming you back at The Heritage Hotel!Regards,Asad HaroonGeneral Manager
by A traveller
Posted Dec. 9, 2023 on Expedia
Comment from Hotel Management
Dec. 11, 2023 by Asad Haroon, Hotel Management
Hi abdullah!Thank you for choosing Manzil Downtown and for your time reviewing us here. Looking forward to welcoming you back at Manzil Downtown!Regards,Asad HaroonGeneral Manager
by A traveller
Posted Dec. 9, 2023 on Expedia
This hotel is all about location, location and location.
But I wish they also pay more attention to updating the rooms.
Get rid of the old towels.
Add the essential amenities to bathrooms.
Changes old furniture and outdated bed sides and tables.
Comment from Hotel Management
Dec. 11, 2023 by Asad Haroon, Hotel Management
Hi Farokh!I do appreciate the time you have taken to share the concerns and issues that you faced, as this allows us to look deeper into the areas. It is disappointing to know that your expectations weren’t met. Please know that I have shared your comments with our team as we continuously enhance our product whenever possible. Thank you once again and we look forward to the opportunity to welcome your return in a near future at Manzil Downtown!Regards,Asad HaroonGeneral Manager
by A traveller
Posted Dec. 8, 2023 on Expedia
Comment from Hotel Management
Feb. 8, 2024 by Asad Haroon, Hotel Management
Hi Jihad!Thank you for staying at The Heritage Hotel and for your time reviewing us here. Looking forward to welcoming you back at The Heritage Hotel!Regards,Asad HaroonGeneral Manager
by A traveller from London
Posted Nov. 25, 2023 on Expedia
Staff Dining Location all fine
Comment from Hotel Management
Dec. 1, 2023 by Asad Haroon, Hotel Management
Hi Terence!Thank you for choosing Manzil Downtown and for your time reviewing us here. We are thrilled to read your generous feedback and will make sure to relay the message to the teams in order to ensure we keep valued guests like yourself delighted. Looking forward to welcoming you back at Manzil Downtown!Regards,Asad HaroonGeneral Manager
