Note fondée sur 867 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 juin 2024
Excellent value.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Justin-AGM, Gestion de l’hôtel
Thank you for your review
par un voyageur
Publié le 2 juin 2024
Commentaires de Gestion de l’hôtel
5 juin 2024 par Justin-AGM, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 22 mai 2024
The price quotes on Travelocity was less than what I was charged
Commentaires de Gestion de l’hôtel
27 mai 2024 par Justin-AGM, Gestion de l’hôtel
I apologize if there was a price discrepancy. The price on your reservation is 10 less then the price on your expedia reservation.
par un voyageur
Publié le 4 mai 2024
Commentaires de Gestion de l’hôtel
27 mai 2024 par Justin-AGM, Gestion de l’hôtel
Thank you for your review.
par un voyageur
Publié le 8 avr. 2024
Commentaires de Gestion de l’hôtel
6 mai 2024 par Justin-AGM, Gestion de l’hôtel
Thank you for your review
par un voyageur
Publié le 6 avr. 2024
We did not need to check in right away, which was good because our room was not ready at 4:00. Got right in later in the evening after the event we attended.
par un voyageur
Publié le 1 avr. 2024
We had to wait one hour for our room to be ready. Check in was suppose to be at 4:00 and we weren’t able to get our room until 5:00. Staff was very kind, supportive and understanding. We did enjoy the hotel; disappointed hot tub was broken. We would stay here again as the location is perfect being at Canal Park, staff was very welcoming and breakfast was yummy!! We loved the renovated hotel!
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Justin-AGM, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced with the delayed room readiness and the disappointment regarding the hot tub being out of service. Your feedback is invaluable to us, and we will address these issues to ensure a smoother check-in process and maintain the facilities to a high standard.We're delighted to hear that despite these setbacks, you found our staff to be kind, supportive, and understanding. It's wonderful to know that you enjoyed the renovated hotel, our convenient location in Canal Park, and that you found our breakfast delicious.We appreciate your understanding and would love the opportunity to welcome you back for another stay, hopefully with a much smoother check-in experience and all amenities fully operational. Should you choose to return, please don't hesitate to reach out to us directly so that we may personally ensure your stay is exceptional from start to finish. Thank you once again for your feedback and for considering us for future visits.
par un voyageur
Publié le 30 mars 2024
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Justin-AGM, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Justin-AGM, Gestion de l’hôtel
Thank you for your review
par un voyageur
Publié le 17 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 mars 2024 par Justin-AGM, Gestion de l’hôtel
Thank you for you review. Would you please reach out to us to let us know what it is that we could improve upon.
