Note fondée sur 881 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not my best stay
Publié le 26 avr. 2023 sur HotelsThe Positives: All the staff were friendly and very helpful. The room was very well organised.. The chair and pouf were well appreciated.. The bed comfortable..
The negatives: The revolving front door is a complete joke.. It is too small and too slow causing anyone with cases to get jammed inside.. This is wholly unacceptable..
The roads outside were extremely noisy with one other guest describing it to me like 'the Fast and Furious'.. The noise penetrates the rooms and can spoil sleep...
The shower despite adjustment would only send out cool not hot water..
I took breakfast but was severely dissatisfied.. After being presented with the menu was informed that I could only choose one item.. I was hungry and at the price I felt I could have my choice and not be limited.. I chose the bagel with hollandaise sauce and smoked salmon.. I also ordered porrige (something I was apparently allowed)... The order came and the porrige was the worst I have ever tasted.. I would describe it as gruel.. Something even Oliver Twist might have refused to eat.. Moving on to the other dish.. This was tasty but cold.. Unfortunately there was a large piece of egg shell in it..
I tried the leisure facilities and was also disappointed. There were no changing places leading to an unpleasant communal undressing..
The pool quite undersized.. Water temperature favourable but places for about 4 persons only to do small laps.. The jacuzzi was also too small.. The management please take note.
Commentaires de Gestion de l’hôtel
27 avr. 2023 par David, Gestion de l’hôtel
Dear Mark,Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback. Your feedback is important to us and is appreciated as we continually strive to enhance our service and facilities. I am disheartened to read that there were some aspects of your stay which did not meet your expectations, as we aim to ensure that all of our guests have an exceptional stay with us. Please accept my sincerest apologies we have fallen short on this occasion.Please do accept my sincere apologies for the lack of quality you experienced with the food you received during breakfast. Please be assured that in an effort to rectify this issue, your feedback will be passed along to the head chef to investigate further. Thank you for your feedback regarding the spa, our pool is designed as a leisure pool and due to space restraints we are unable to increase the size of the pool or the jacuzzi. Our spa also offers separate male and female changing rooms with lockers, showers and 2 cubicles designed for guests who require more privacy, please accept my apologies if you were not shown through the area to get changed.I look forward to welcoming you back to the Apex City Quay Hotel and Spa in the not too distant future. Kind regards
par un voyageur
Publié le 1 oct. 2022 sur Expedia
Excellent hôtel, très bien situé!
Commentaires de Gestion de l’hôtel
2 oct. 2022 par fiona, Gestion de l’hôtel
Good morning Marie-Helene,Thank you for taking the time to share your feedback, it was great to see how much you enjoyed your recent stay with us.We hope we have the chance to welcome you back to the hotel again in the not too distant future.Best wishesFiona
par un voyageur
Bon séjour
Publié le 7 févr. 2022 sur HotelsRien à redire, hôtel agréable
Commentaires de Gestion de l’hôtel
7 févr. 2022 par sarah, Gestion de l’hôtel
Merci, nous souhaitons vous accueillir a nouveau dans le futur!
Sincerement
Sarah
par un voyageur
Publié le 20 sept. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2020 par Claire, Gestion de l’hôtel
Good Evening,
Thank you for taking the time to review your recent stay with us In Dundee. I was delighted to see that we received 8 out of 10 stars. I hope we will get the opportunity to welcome you back in the near future!
Warm Regards,
Claire
Reception
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Ewelina, Gestion de l’hôtel
Hello Sara,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback.I am delighted to read that you have enjoyed your stay with us and thank you for giving us 5 out of 5 in your score. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards
par un voyageur
Publié le 21 févr. 2024 sur Expedia
It was ok
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Fiona, Gestion de l’hôtel
Good morning Robert,Thank you for taking the time to share your feedback. It was great to see how much you enjoyed your recent stay and we look forward to welcoming you back to the hotel again in the not too distant future.Best WishesFiona
par un voyageur
Publié le 21 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Gillian, Gestion de l’hôtel
Dear C, Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay with us and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Gillian, Gestion de l’hôtel
Dear Claire, Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback. I am so pleased to see you enjoyed your stay with us and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards, Gillian
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Huge, comfy room. Great lobby and amenities. Would definitely stay again.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par David , Gestion de l’hôtel
Dear Timothy,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the comfy rooms and amenities made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Hotel rooms are huge and overall very nice, easy check in and parking is available for £5 for 24 hours. Only problem we had was we had ordered room service drinks which didn’t arrive, we had to go down to the bar when we were leaving to go out to be advised from bar staff our order had went missing.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Sophie, Gestion de l’hôtel
Dear Ellie,Thank you for your review regarding your recent visit with us in Dundee. I am glad you took the time to review the hotel. I am glad you enjoyed your stay and highlighted the easy check in and parking. Please do accept my apologise regarding the drink order from the bar. Please be assured I have passed your review across to the Restaurant Manager to investigate.Kind regards,Sophie
