Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,5 Service et personnel
3,6 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Durban Spa, Gestion de l’hôtel
Hi Kaleesha, we're pleased to have delighted you with a holiday worthy of a perfect rating . We trust that our fun-filled facilities kept you entertained, and that the soothing views provided the ultimate in relaxation for you. Can't wait to host you again!
par un voyageur
Publié le 11 janv. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
13 janv. 2022 par Durban Spa, Gestion de l’hôtel
Hi Itumelanng, We regret that you gave us such a low scoring, we would have loved a detailed review, of your experience, so we can look into rectifying our shortfalls.
par un voyageur
Terrible bad experience,won't recommend the resort
Publié le 2 nov. 2021 sur Hotels I had a terrible experience
It was the first time I wanted to try out the resort, but I was not welcomed from the time I entered. I was not greeted, but was sent around to fill out forms, after standing in the queue to check in. I requested a room with availability at a high floor, but was told they cannot help me without even checking the system for availability. When I called to request a booking for the jacuzzi, I was told its booked out and I had to call at 7 in the morning. I was not offered a porter to assist with my luggage and had to take it myself. I was treated like this by a white lady, and I tolerated it. But when I came down reception by the evening after change of shift, there was an African lady, she was very accommodating, extremely helpful, she immediately offered me a room on the 13 floor which was available. She told me she'll let me know if there's any cancellation for the jacuzzi since I was only staying there for one night. She also gave me a booking for the first available time slot for the next day for the jaccuzi and allowed us to use the facility even after we checked out. She apologised for our bad experience, and definitely deserves some form of remuneration and acknowledgement.
Commentaires de Gestion de l’hôtel
10 nov. 2021 par Durban Spa, Gestion de l’hôtel
Dear Guest, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We are so sorry that your experience with us fell short of expectations. We will discuss this with Management and our front desk team as this is not reflective of the experience we strive to create for our guests. We’ll do better in the future. Regards.
par un voyageur
Publié le 29 oct. 2019 sur Hotels
Me and my sister we had a fabulous time we were there to celebrate our birthdays which was on the 27 and 28 the staff was very helpful and friendly
par un voyageur
Publié le 13 sept. 2019 sur Expedia
par un voyageur
Suggestion
Publié le 20 mai 2019 sur HotelsI had a great time, staff so friendly but at the bathroom can you please provide enough toiletries like soap , I know it's self catering but like all other self catering hotels they provide soap , shower gel and body lotion .we had only 1 soap for 3 of us and we did not provide as we use to have in other hotels.
par un voyageur
DBN Spa review
Publié le 23 nov. 2018 sur HotelsAwesome convenient except for weather
par un voyageur
Publié le 22 oct. 2018 sur Hotels
