Ratings based on 10 Guest Reviews

Hear it directly from our travellers
4.4 out of 5
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Jan. 4, 2024 on Expedia
This place was probably the best hotel I have had the pleasure of staying in. The staff were super helpful and treated us like part of the family. Would definitely recommend for a stunning relaxing holiday.
5 out of 5
by A traveller

This traveller left a rating score only Posted Dec. 2, 2023 on Expedia
3 out of 5
by A traveller

Posted Jul. 6, 2022 on Expedia
Every thing in here were very good except the staffs. Very bad attitude from them! Never come back again!
Comment from Hotel Management
Jul. 26, 2022 by Hiep Le, Hotel Management
Dear Thanh Tung, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hiep Le Quality Manager
5 out of 5
by A traveller

Posted May 12, 2022 on Hotels
Comment from Hotel Management
Jun. 8, 2022 by Hiep Le, Hotel Management
Dear Mr/Ms. Lam, Thank you for taking the time to tell us about your experiences at Hoiana Hotel & Suites, especially with a kind compliment for the team which will be passed down. Your feedback is extremely valuable to us. We will use feedback, such as yours, to continuously make changes to our service and improve our guest experience. We hope to see you again very soon in the future. Sincerely, Hiep Le Quality Manager
5 out of 5
by A traveller

This traveller left a rating score only Posted Dec. 8, 2023 on Hotels
4 out of 5
by A traveller

This traveller left a rating score only Posted Mar. 19, 2023 on Hotels
5 out of 5
by A traveller

Posted Feb. 5, 2023 on Hotels
Comment from Hotel Management
Feb. 9, 2023 by Hiep Le, Hotel Management
고객님께,저희 호텔에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다.감사합니다.
3 out of 5
by A traveller

Posted Aug. 8, 2022 on Hotels
침구류 세탁 후 완전히 건조가 안된 듯한 냄새가 났어요. 습한곳에서 수건 말리면 이상한 냄새 나는데 그런 냄새였어요. 정도가 아주 심한건 아닌데 호텔 침구류에서 처음 맡아보는 냄새였어요 ㅠㅠ 다른 서비스들은 매우 친절했고 부대시설도 좋았어요.
Comment from Hotel Management
Aug. 10, 2022 by Hiep Le, Hotel Management
Dear Koh Taeveon, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Hiep Le Quality Manager
4 out of 5
by A traveller

Fühlt sich noch wie ein Testbetrieb an

Posted Aug. 3, 2022 on Hotels
Das Hotel ist neu und noch nicht 100% fertig. Der Service ist gut, entspricht aber meist noch nicht einem 5*-Sterne Level. Zu viele Fehler passieren noch (falscher Hinweis bezüglich Check-In, Essen / Getränke kommt nicht / zu spät / falsch). Lage und zukünftiger / vollständiger Ausbaustandard werden wohl sehr gut sein. Verbesserungen sind aber notwendig.
Comment from Hotel Management
Aug. 10, 2022 by Hiep Le, Hotel Management
Dear Anonymous, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hiep Le Quality Manager
5 out of 5
by A traveller

大満足

Posted Mar. 26, 2022 on Hotels
観光再開前でゴルフもホテルもとても空いていました。ダナンのリゾートに幾つか泊まりましたが、その中でもオススメです。部屋も凄く綺麗で食事の種類も多く良かったです。
Comment from Hotel Management
Apr. 4, 2022 by hieple, Hotel Management
Dear SATOSHI, Thank you for taking the time to tell us about your experience at Hoiana Hotel & Suites. Your feedback is extremely valuable to us. We will use feedback, such as yours, to continuously make changes to our service and improve our guest experience. We hope to see you again very soon in the future. Sincerely, Hiep Le Training & Quality Manager
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