Ratings based on 896 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Syracuse
Posted Feb. 21, 2024 on Expedia
I always stay here and never have issues. This time my sink and tub wouldn’t drain.
by A traveller
Hotel
Posted Feb. 19, 2024 on HotelsIce machine has mold inside of it , 2 stains were on carpet when we arrived , beds were smaller then expected but comfortable room was small bathroom was small but overall it wasnt that bad
Comment from Hotel Management
Feb. 21, 2024 by General Manager, Hotel Management
Dear Carena,Thank you for taking the time to review your stay. It's good to hear you found our beds comfortable. We also appreciate you bringing the ice machine and room cleanliness to our attention. Your feedback helps us improve, and we look forward to providing you with an even better experience on your next visit.
by A traveller
Posted Feb. 18, 2024 on Expedia
It’s really quite and very safe
by A traveller
Posted Feb. 18, 2024 on Expedia
Beautiful hotel, pleasant staff, will definitely stay again when in Syracuse!!
by A traveller
Posted Feb. 15, 2024 on Hotels
by A traveller
Posted Feb. 11, 2024
by A traveller
Posted Feb. 11, 2024 on Hotels
by A traveller
Posted Feb. 10, 2024 on Expedia
An average hotel. Nothing stood out.
Comment from Hotel Management
Feb. 12, 2024 by General Manager, Hotel Management
Dear Suleyman, Thank you for sharing your feedback with us. We appreciate your honesty, and we'll continue striving to exceed expectations in the future. If you have any specific suggestions for improvement, we'd love to hear them.
by A traveller
Posted Jan. 28, 2024 on Hotels
Our stay was fine until the end of the night. The room next door was hosting a party with very loud music. The hotel security tried several times to put a stop to that but was unsuccessful. This continued until well after midnight
Comment from Hotel Management
Jan. 30, 2024 by General Manager, Hotel Management
Dear Tristan,We appreciate your feedback, and we apologize for any issues with noise. It's unfortunate our staff was not able to resolve this despite several attempts to do so. This is not a typical experience, and we're truly sorry for the disruption it caused you. If you're in the area again, we hope you'll give us another try.
by A traveller
Posted Jan. 28, 2024 on Hotels
