Ratings based on 948 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Liverpool
Posted Jan. 26, 2024 on Expedia
Great location. Nice room. Staff were very friendly & helpful.
Comment from Hotel Management
Jan. 27, 2024 by Polina, Hotel Management
Dear Trish,Thank you for taking the time to share your experience. I am happy to hear you found your room to be to your liking and that our staff were able to make your stay more enjoyable. We hope to welcome you back to our hotel in the future!Kind regards,The DoubleTree Team
by A traveller
Posted Jan. 22, 2024 on Hotels
The room was cold especially you want coming back after a walked. Called the reception they did bring us radiation. Seriously for 4* hotel lack for heating.
Comment from Hotel Management
Jan. 31, 2024 by rodrigo, Hotel Management
Dear Liam, Thanks for taking the time to share your feedback with us. We sincerely apologise for the disappointing experience you had during your recent stay. We understand the importance of creating a positive and memorable experience for our guests, and a cold room is not what we aim for our guest comfort. We sincerely apologise for any discomfort caused and assure you that we will address this issue with our team to prevent such incidents from happening in the future. We hope you will reconsider and give us another chance to provide you with the exceptional experience you deserve. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back in the future. Kindest regards, The DoubleTree Team
by A traveller
Posted Jan. 21, 2024 on Hotels
Comment from Hotel Management
Jan. 22, 2024 by Georgia, Hotel Management
Dear James, Thank you for taking the time to review your recent experience with us! I'm delighted to hear you had a 10/10 stay at our hotel. We hope to see you again during your next visit to Edinburgh. Kindest regards,GeorgiaDoubleTree by Hilton Edinburgh City Centre
by A traveller
Posted Jan. 15, 2024 on Expedia
Comment from Hotel Management
Jan. 18, 2024 by Polina, Hotel Management
Dear Guest,Thank you for your 5 star review! We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon!Kind regards
by A traveller
Posted Jan. 8, 2024 on Expedia
Comment from Hotel Management
Jan. 28, 2024 by Georgia, Hotel Management
Dear Lani, Thank you for taking the time to leave such a wonderful review of your recent experience at our hotel! We appreciate your feedback, and we are delighted to hear that you had a great stay. We hope to see you again during your next visit to Edinburgh. Kindest regards,GeorgiaDoubleTree by Hilton Edinburgh City Centre
by A traveller
Posted Jan. 7, 2024 on Hotels
Comment from Hotel Management
Jan. 8, 2024 by Georgia, Hotel Management
Dear Gökhan,Thank you for taking the time to review your time with us. I am so pleased to see you had a great stay. We look forward to welcoming you again soon.Kind Regards,GeorgiaDoubleTree by Hilton Edinburgh City Centre
by A traveller
Posted Jan. 3, 2024 on Expedia
Good location to the prime tourist areas.
Hotel was a little tired - had some issues with noise being below the “ Sky” bar. Was a little frustrated at their initial response to correcting the issue but eventually they came around to the right solution. ( but it took energy I don’t want to spend on holiday to get there)
Breakfast convenient and average quality but you can find some fuel there to start the day.
We paid a premium to be there over Hogmanay -and chose the Hilton brand as I use them a lot in my work travels…
Comment from Hotel Management
Jan. 8, 2024 by Georgia , Hotel Management
Dear Brian,Thank you for taking the time to share your experience about your recent stay at our hotel - I am so glad you enjoyed our great central location.I apologise again about the SKYbar noise during Hogmanay - however I'm very glad to hear that this was resolved for you in the end. We hope to see you again soon at our hotel!Kind regards,GeorgiaDoubleTree by Hilton Edinburgh City Centre
by A traveller
Posted Jan. 2, 2024 on Expedia
Apart from the cleaning staff who were very friendly, the other staff who I met were a little lacking in hospitality skills in our opinion.
The location is fabulous.
Comment from Hotel Management
Jan. 7, 2024 by Georgia, Hotel Management
Dear Louise, Thank you for taking the time to leave us a 3/5 rating. We are sorry to hear that your experience with some of our staff was not entirely up to your expectations. However, we're glad to hear you enjoyed the great location of our hotel! We hope to welcome you back soon so we can have the opportunity to shine. Kind Regards,DoubleTree by Hilton Edinburgh City Centre
by A traveller
Posted Jan. 1, 2024 on Hotels
Comment from Hotel Management
Jan. 7, 2024 by Georgia, Hotel Management
Dear Ritchie,Thank you for taking the time to share your experience with us. I am sorry to see that this time we are only scoring a 4/10 stars rating. I hope you give us the opportunity to shine in the near future.Kind regards,DoubleTree by Hilton Edinburgh City Centre
by A traveller
Posted Dec. 22, 2023 on Expedia
Decent location and relatively close to the main areas of the city. Staff ok and efficient but lacking a few of the wow elements of other hotels but good and would come back if price ok
Comment from Hotel Management
Dec. 25, 2023 by rodrigo, Hotel Management
Dear Richard,Thank you for your review. We are sorry that we were not able to surprise you enough this time. We would love to have another opportunity to shine, so hopefully we can welcome you back soon.Merry Christmas
