Ratings based on 113 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Japan
Posted Feb. 29, 2020 on Expedia
Clean. Good and attentive staff. Delicious foods. Has pool.
Comment from Hotel Management
Mar. 1, 2020 by El Nido Cove, Hotel Management
We are glad to learn that we made you happy during your stay.
by A traveller
LIO HOTELS GROUP TREAT CUSTOMERS LIKE DIRT
Posted Jan. 27, 2020 on HotelsThe El Nido Cove Resort is part of the LIO HOTELS GROUP which also includes the Huni Lio, Seda Lio and a few others.
I was booked into the Cove but at the last minute was involuntary "walked" to a much lesser property, the Huni Lio. No compensation was offered by Lio Group and they did not offer even an apology.
I booked a resort (# 7 in El Nido) and ended up in a Motel 3 1/2.
I highly recommend you AVOID THE LIO PROPERTIES as your holiday may end up in the dumpster. There are better more ethical properties out there that may WANT your business.
Comment from Hotel Management
Feb. 1, 2020 by Eugene Salvador FOM, Hotel Management
Thank you very much for your feedback and bringing to our attention the recent unfortunate experiences you had during your stay. Please accept our sincerest apologies for the substandard facilities, amenities and service you experienced specially the cleanliness in your room and room request, we will certainly look into these and address it to the relevant Department. With regards to advertise elevator, may we know which website appeared that property has an elevator? all Lio properties doesn't have elevator. We will investigate further and thank you for bringing this to our attention. We still do hope we can welcome you again as we are certainly looking forward to serving you better in the future
by A traveller
Posted Dec. 28, 2019 on Expedia
Comment from Hotel Management
Dec. 29, 2019 by Eugene FOM, Hotel Management
Thank you for taking the time to rate us with your stay experienced. We hope to welcome you back in the future!
by A traveller from CA
Posted Nov. 24, 2019 on Expedia
It was an overall great stay. The staff were very accommodating and friendly. The resort is very private and quite. The forest rooms had some maintenance issues which hopefully they were able to fix.
Comment from Hotel Management
Dec. 11, 2019 by Eugene Salvador, Hotel Management
We truly appreciate letting us know about your experience as it is thru our guest’s feedback that we can make changes for the better. We have also taken note of your comments on the maintenance issues and will be passed on to the relevant Department. We would like to thank you that you found our location beautiful and our staff service satisfactory.We are truly looking forward to being able to welcome you back again in the future!
by A traveller
Posted Nov. 13, 2019 on Expedia
The staff are amazing, friendly, helpful, clean rooms clean toilets, the hotel is so nice, the view is wow you feel like you are in a private hotel, clean pool, so calm ambiance.
Comment from Hotel Management
Dec. 11, 2019 by Eugene Salvador, Hotel Management
Thank you for sharing with us your positive feedback regarding your recent visit. This will definitely be shared with the team to keep everyone inspired in rendering excellent service. We are looking forward to welcoming you back in the near future.
by A traveller
Posted Nov. 11, 2019
Top notch resort for guests who are looking for a quiet island resort with modern amenities. Near everthing but preserves the island feel El Nido is famous for.
Comment from Hotel Management
Dec. 11, 2019 by Eugene Salvador, Hotel Management
Thank you for sharing with us your positive feedback regarding your recent visit. We are glad that you found our location beautiful and quiet. This will definitely be shared with the team to keep them inspired with such an amazing review. It would be a pleasure to welcome you back in the future.
by A traveller
Arrive before dark
Posted Oct. 15, 2019 on HotelsThe staff is composed of 6 14 year old boys from what I could tell. And the floor in my room was never swept and dirty the entire stay. There was a pitcher of water in the room and no glass. I’ve enjoyed hotels much better at half the price in El Nido. Also it is not 6 km from town center rather a 30 minute trike which is scary in the dark. The breakfast gets 4 star but other than that the food was basically non existent. If you go get there before dark because there are roots to trip over.
Comment from Hotel Management
Oct. 17, 2019 by Eugene, Hotel Management
Thank you for bringing to our attention the recent unfortunate experience you had during your stay. Please be assured that we have taken note of your comments and we will work on improvements as this certainly helps us endeavor to make things better. We hope you can visit us again in future as we are eager to give you a better experience.
by A traveller from Bulacan
Posted Jun. 22, 2019 on Expedia
I simply fell in love with El Nido Cove. Location is about 10km away from Municipal Hall (perfect for those who want a quiet/peaceful vacation). Stayed there for 4 days in their beachfront room for two (6 pax can actually fit in 2 queen beds). Price was one of the least expensive we could find BUT the room, food, and experience were more than what we paid for. Buffet breakfast didn't have as many choices but everything tasted awesome for something complimentary (menu prices for lunch/dinner are surprisingly budget-friendly). Other reviews say the place needs renovation, which I do not completely agree with because I think it adds up to the rustic feel (though i wish the restroom had a bidet) but the rest is good. All staff were always smiling and helpful. They can make arrangements if you still don't have activities to do in El Nido (super nice of them). You can also avail of their free kayak (waters in front of the hotel/resort have plenty of beautiful corals and fishes). Lovely sunset in the afternoon while enjoying the pool. All in all we loved every bit of our stay. Will definitely come back and recommend to friends.
Comment from Hotel Management
Jul. 5, 2019 by El Nido Cove, Hotel Management
Thank you for sharing with us your personal feedback regarding your recent visit. We are delighted to know that you loved your recent stay at our hotel. We hope to welcome you back in the future!
by A traveller
Posted Jun. 2, 2019 on Expedia
Comment from Hotel Management
Jun. 11, 2019 by El Nido Cove, Hotel Management
Thank you for sharing your rating.
by A traveller from Davao City
Posted May 28, 2019 on Expedia
The place is very quiet and has serene atmosphere so it's perfect for retreat, relaxation, and rest. The sunset view is perfect too. The food is great but not expensive.
Comment from Hotel Management
May 30, 2019 by El Nido Cove Resort, Hotel Management
Thank you so much for taking a minute to let us know how much you liked our your stay.
