Ratings based on 186 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Not happy
Posted Jan. 28, 2024 on HotelsThe wifi wasn’t working, the hot tub is out of commission-which was not disclosed prior to me going down to use it and found it taped off, there was no gluten free options, even though it said on the menu there would be…it was just awful that I ended up checking out four hrs later & driving three hours home. This has not been my experience previously. They are usually a lovely place to stay-not sure what was going on this time that all the places stopped carrying GF options-other than a salad & not letting you know about the hot tub
by A traveller
Posted Sep. 14, 2023 on Expedia
CONS:They need to lose the old 'Motel' wing that the diner is in as it detracts from the overall first impression. This lodge has great potential but needs to address a couple of key issues.
The restaurant is awful. Even if they make decent food the environment is bad enough to turn your stomach, especially to spend premium dollars on a steak. Little things like the children's size mismatched damaged cutlery, dirty menus, artwork not mounted in the frame or the waiter's shirt half tucked into his pants. Plainly simple, the restaurant needs a new, updated location to fit into the look and feel of the lodge.
No grab-bar in the shower and floor level shower is without a glass door and wall. It's very dangerous if you slip or lose your balance. The hide-a-bed is low-end and very uncomfortable!!
PROS: The gentleman who checked us in was very friendly and helpful. The main lobby is nice and exudes the wilderness atmosphere. This lodge is very welcoming and the rooms have a beautiful wilderness feel and appearance. Good fridge and microwave, very comfortable king size bed. The whirlpool tub for two is very nice as is the fireplace. Decent flat-screen with Shaw cable (needs to have a movie package added that's easily available from Shaw). Good air-conditioning/heating and a secure double-lock door with privacy pull-down, at least there was one in a jacuzzi suite.
The lodge is located close to everything as Elkwater is small and lakeside.
This is an amazing place to visit.
by A traveller
Posted Sep. 4, 2023 on Expedia
Close to restaurants and the beach. Dog friendly room was right next to the elevator so with the increased traffic/noise caused increased barking. Probably should have those rooms down at the end of the hallway on both floors.
by A traveller
Cypress Hills, 5*, Elkwater Lake Lodge, 3*
Posted Sep. 1, 2023 on HotelsWe enjoyed our stay in the Cypress Hills. Our room was clean. However, we were disappointed by the lack of property maintenance. This needed care and attention. There was an old truck filled with broken appliances and bits of wire (trash) that was very visible as you drove from the office to the parking lot. Discarded refrigerators and washing machines were visible. The outside garbage can was full so it was difficult to dispose of garbage. We noted surrounding properties were clean. While we appreciate there may be staff shortages, first impressions and outward appearance count, especially in the hospitality industry. The Elkwater Lake Lodge would benefit from taking a look at itself from a visitor’s perspective. Perhaps “Management” should start a quality assurance program.
by A traveller
Posted Aug. 30, 2023 on Expedia
Very nice place. Will definitely be going back. Nice clean rooms. The staff where great.
by A traveller
Posted Aug. 29, 2023 on Expedia
Located well to walk anywhere in town/lake. The room was not ready at check in time. Bring your own food as there was only 1 place to eat and the hours of operation were limited. Thank you.
by A traveller
Posted Aug. 22, 2023
by A traveller
Posted Aug. 19, 2023 on Hotels
by A traveller
Posted Aug. 12, 2023 on Expedia
Friendly staff, clean, kids loved the pool.
I would stay here again.
by A traveller
Posted Aug. 10, 2023 on Expedia
Enjoyed stays at this property in the past, but the new management appears to have no experience or training in hospitality services. Unlike every other hotel that we have used, no daily maid service is provided (e.g. bed-making, bathroom cleaning, etc.) and this was not indicated at check-in. Room was not ready at 4:00pm check-in time. This is not the three star hotel that it used to be - more of a campers' hostel.
