Ratings based on 919 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from FLOSSMOOR
Posted Apr. 2, 2024
Very nice beach hotel
Comment from Hotel Management
Apr. 3, 2024 by Barry Eagle, Hotel Management
Thank you for your review. I am happy to hear that you enjoyed your overall stay with us! We look forward to seeing you again. Barry Eagle, Owner
by A traveller
Posted Mar. 10, 2024
Cockroached
Comment from Hotel Management
Mar. 12, 2024 by Barry Eagle, Hotel Management
Thank you for your review. I was very disappointed to hear that overall your stay with us failed to meet and exceed your expectations. Regarding the PEST issue, we have asked Orkin to inspect and treat your room to ensure this does not happen again. Your feedback will be addressed with our on-site team so that we will improve in the future. I asked that our management reach out to see what else we can do and to ensure that there is nothing further you would like to discuss. Barry Eagle, Owner
by A traveller
Posted Feb. 25, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Barry Eagle, Hotel Management
Thank you for your rating. Barry Eagle, Owner
by A traveller
Posted Feb. 24, 2024 on Expedia
All staff we encountered were wonderful. Lobby area was nice and free coffee was very good. Room fairly large but laid out in a strange manner. Bed was wedged into an area that made it very difficult to enter from one side. Two TV's, one in front of the couch and a small one in front of the bed. The one in front of the couch was on Direct TV and had good service. The other one appeared to require a log in, so was useless. A remote was available for each TV, but when you turned one on, the other sometimes came on also. Sometimes, when you turned one off, the other came on. The bathroom was tiny. The bottom of the tub was very slippery and a fall risk. The toilet was pressurized flush, which flushes clean with very little water use. The problem was, with that bowl type, large drops of the toilet content came out of the bowl. I would close the cover before flushing and there would be drops on the underside of the cover and both sides of the seat. While the room was generally clean, I did encounter one roach in the room.
Comment from Hotel Management
Feb. 24, 2024 by Barry Eagle , Hotel Management
Thank you for your review. I am glad to hear that you enjoyed our hotels friendly staff and amenities! However, I want to sincerely apologize for the room issues that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. We hope that you will consider staying with us again when you travel back to the area. Barry Eagle, Owner
by A traveller
Posted Feb. 19, 2024 on Expedia
The room was nice, clean and comfortable with a beautiful view. I really liked the balcony even though it was a little cold out.
Comment from Hotel Management
Feb. 19, 2024 by Barry Eagle, Hotel Management
Thank you for your review. I am happy to hear that you enjoyed our cleanliness! We look forward to seeing you again. Barry Eagle, Owner
by A traveller
Posted Feb. 19, 2024 on Expedia
The customer service is amazing.
Comment from Hotel Management
Feb. 19, 2024 by Barry Eagle, Hotel Management
Thank you for your review. I am happy to hear that you enjoyed our friendly staff! We look forward to seeing you again. Barry Eagle, Owner
by A traveller
Posted Feb. 6, 2024 on Expedia
Near beach..quiet
Comment from Hotel Management
Feb. 6, 2024 by Barry Eagle, Hotel Management
Thank you for your review. I am happy to hear that you enjoyed the location of our hotel! We look forward to seeing you again. Barry Eagle, Owner
by A traveller
Posted Feb. 4, 2024 on Expedia
Awesome!! Renovated and clean
Comment from Hotel Management
Feb. 5, 2024 by Barry Eagle , Hotel Management
Thank you for your review. I am happy to hear that you enjoyed your stay with us. We look forward to seeing you again. Barry Eagle, Owner
by A traveller
Posted Jan. 29, 2024 on Expedia
It looks as though the property has had some renovations and that they are trying to make the rooms nicer and more modern. Very clean but some things in the room are dated(like old farm alarms and maybe where lights were was just), I didn’t like the new light placement at the sink you can’t do your makeup properly. That being said I was very comfortable and it was soooooo close to the beach!! Love that part!
Comment from Hotel Management
Jan. 29, 2024 by Barry Eagle, Hotel Management
Thank you for your review. I am glad to hear that you enjoyed our cleanliness and location! Your feedback will be addressed with our on-site team so that we will improve in the future. Barry Eagle, Owner
by A traveller
Posted Jan. 15, 2024 on Expedia
Came down on the off season to enjoy a weekend at the beach. The hotel felt like a ghost town and the staff had obviously packed up their friendliness for the season also.
We stayed in a downstairs room that was extremely hard to sleep in due to the excessively loud fan and then the window blinds that let in light.
Terrible pillows in the room and the bathroom is so tiny.
Value for money in the off season but I would be unimpressed paying anything more to stay here.
Location to the beach is great.
Comment from Hotel Management
Jan. 16, 2024 by Barry Eagle, Hotel Management
Thank you for your review. I was very disappointed to hear that overall your stay with us failed to meet and exceed your expectations. I asked that our management reach out to see what else we can do and to ensure that there is nothing further you would like to discuss. We hope that you still had safe travels overall. Barry Eagle, Owner
