Note fondée sur 779 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disgusting
Publié le 14 mars 2024 sur HotelsThe condition of the accommodations was substandard, with evident neglect. Furniture exhibited signs of excessive wear and tear, including stains, tears, and holes. The sofa bed pull-out was unsanitary, covered in crumbs and filth, lacking appropriate bedding. The provided bedding was in poor condition, torn and worn out. The bathroom presented hygiene concerns, with mold buildup and drainage issues, requiring guests to stand in around 2” unclean water during showering. Additionally, the room displayed structural damage, with noticeable wall deterioration and broken glass. Despite these shortcomings, the check-in attendant demonstrated exceptional customer service, maintaining a friendly and polite demeanor and is the only reason I would not give this hotel ZERO Stars.
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Chelsea- General Manager , Gestion de l’hôtel
Due to your choice to remain anonymous, I am unfortunately unable to locate your reservation and room number you have shared your concerns with us about. I can however extend our deepest apologies for these concerns and inform you that this is out of the ordinary for us. Please know that you may contact our 24 hour front desk for any concerns your may have occurred during your stay, they will do their best to accommodate and revolve any issues you bring forward at that time.
par un voyageur
Publié le 7 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Chelsea- General Manager , Gestion de l’hôtel
Thank you James for your wonderful rating!
par un voyageur
Publié le 6 mars 2024 sur Expedia
The front desk staff and the dining staff were so gracious and kind. Enjoyed the stay.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Chelsea- General Manager , Gestion de l’hôtel
Thank you Rebekah for your wondering review and kind words!
par un voyageur
Publié le 4 mars 2024 sur Expedia
From the outside the hotel looked gorgeous, very promising.. but…. Upon my arrival the lady at the front was not very welcoming. Stayed very silent & made me feel kinda awkward. So I get the key and My first room smelt like cigarettes so I went down to front desk to change keys and she just had this really mean look on her face.
I get to my room and my sheets had weird little stains on both beds. Pillows were super flat, I got a kink in my neck sleeping. The comforter is paper thin.
Went down to the indoor pool area ( pool only no hot tub) and it was so incredibly hot I could not breathe in there. I had to sit a chair in the doorway to outside to let fresh air in. No towels in the cabinets. Had to go ask for some.
Just disappointed for the price
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Chelsea- General Manager , Gestion de l’hôtel
Dear Makaylei, on behalf of Country Inn & Suites, we would like to extend our sincerest apologies that you had an unpleasant stay with us. As you can see from our very good reviews, this is out of the ordinary for us. We hope that you will allow us a second chance to make it right.
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par Chelsea- General Manager , Gestion de l’hôtel
Thank you Cynthia for your wonderful review!
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Wow what a treat! Super nice hotel with wonderful staff! Oh and the breakfast was wonderful! Will be back!
Commentaires de Gestion de l’hôtel
7 mars 2024 par Chelsea- General Manager , Gestion de l’hôtel
Thank you Nancy for your wonderful review and kind words!
par un voyageur de Perry
Publié le 26 févr. 2024 sur Expedia
We loved this place! The breakfasts were more complete than expected; the air, fridge, microwave, shower, and TV all worked great; and the pool was heated, with nice clean bathrooms right there in the pool room. We didn't need much from the staff but what we did need, they provided. I think we're sticking with Country Inn & Suites from now on!
Commentaires de Gestion de l’hôtel
7 mars 2024 par Chelsea- General Manager , Gestion de l’hôtel
Thank you Alex for you amazing review! We are so happy to hear that you were satisfied with your stay and look forward to seeing you again!
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 mars 2024 par Chelsea- General Manager , Gestion de l’hôtel
Thank you for your rating!
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Air conditioner made lots of noise. I had a room that was first floor & the room faced the street which is a busy street. But overall it was nice and easy to get to.
par un voyageur
Comfortable and full amenities
Publié le 27 janv. 2024 sur HotelsWe're local to Enid, but for my daughters birthday she wanted a hotel stay with some friends and a pool. The rooms are very comfortable, the amenities were great, the breakfast is full, hot and a lot of options. Coffee strong with choice of flavored creamers. The ladies at the front desk were very kind too.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Chelsea- General Manager , Gestion de l’hôtel
Thank you Tina for taking the time to share your review with us! We are thrilled to hear you enjoyed your stay with us!
