Note fondée sur 952 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 juill. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2018 par JBC, Gestion de l’hôtel
Claude,
Thank you for the 4 out of 5 ranking. If there was anything we could have done to make your stay more enjoyable, please do not hesitate to let us know.
Sincerely,
J.B. Carney
General Manager
par alain
Publié le 17 août 2016 sur Hotels
par un voyageur
Publié le 11 mars 2024 sur Expedia
No self parking. Must use valet parking and wasn’t disclosed in cost when booking.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hans S, Front Office Manager, Gestion de l’hôtel
Dear Gerald,Thank you very much for taking the time to share your recent experience with us. We truly appreciate your feedback.We understand that the valet parking aspect of your stay may not have been ideal. Limited on-site parking is a challenge we face, and valet service is offered as a convenient and secure alternative. We do apologize if this wasn't clearly communicated during your online booking process.The valet staff is available 24/7 to assist you with your vehicle, ensuring easy access whenever you need it. We appreciate your point and will definitely consider ways to further improve the clarity of our parking information.Thank you again for choosing our hotel. We hope to welcome you back soon for a truly exceptional stay.
par un voyageur
Publié le 5 mars 2024 sur Expedia
Excellent stay with fantastic staff.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Hans S, Front Office Manager, Gestion de l’hôtel
Hello Natalie! Thank you for taking time to review our property. We are thrilled to earn a 5 out of 5 with generous comments. Our entire staff is grateful for your kind words and tank you for staying with us.
par un voyageur
Publié le 5 mars 2024 sur Hotels
The 5th Street market area location is great
Check in easy. Valet car
Commentaires de Gestion de l’hôtel
19 mars 2024 par Hans S, Front Office Manager, Gestion de l’hôtel
Hi Marnie! We appreciate your feedback, and are glad you enjoyed our location within the 5th Street Market. Happy to hear that our valet staff made your stay enjoyable. Hope to see you again on your next trip to Eugene.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Early check in is not an option like they say, if anything a late check in is going to happen. Check in is 3pm, I got there early to see about early check in at 2pm and I waited until 4:30 pm when my room was ready along with many other guests.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Hans S, Front Office Manager, Gestion de l’hôtel
Dear Alyssa,Thank you for taking the time to share your experience with us. We understand your frustration about the early check-in not being available at the time. We sincerely apologize for the inconvenience caused by the delay in getting your room ready and the longer than expected wait time.We know how important it is to be able to settle in and relax after travel, and we strive to accommodate early check-in requests whenever possible. Unfortunately, on this occasion, it seems we fell short of that goal.We're actively looking for ways to improve our check-in process and better manage room availability, especially during peak times. This will help us meet the expectations we set and ensure a smoother arrival experience for all of our guests.We appreciate your understanding and look forward to welcoming you back in the future, where we can hopefully provide a much more seamless experience.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Hans S, Front Office Manager, Gestion de l’hôtel
Hi Christopher! Thank you for your generous 5 star review of our property. Hope to see you again on your next visit to Eugene.
par un voyageur
Publié le 24 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Hans S, Front Office Manager, Gestion de l’hôtel
Thank you, Patricia, for choosing to stay with us and for rating your experiences a perfect 10 out of 10. Our dedicated team of hospitality professionals is thrilled by your kind words. We are delighted to hear that you had a wonderful time with us!
par un voyageur
Publié le 11 févr. 2024 sur Expedia
All went great
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Hans S, Front Office Manager, Gestion de l’hôtel
Hi Marcelo, it was great having you stay with us. Glad to hear you had a great stay.
par un voyageur
Good Choice
Publié le 8 févr. 2024 sur HotelsReally good place to stay downtown. Lot of food options and other shops within walking distance. Didn't care for paided parking but everyone charges downtown for parking. Would definitely stay hear again. Worth the extra we paid over other properties.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Hans S, Front Office Manager, Gestion de l’hôtel
It truly made our day, knowing you considered us a good fit for your stay in downtown Eugene! While parking does come with a fee, our valet team is happy to assist with luggage and recommendations to ensure a seamless experience for you. Glad you enjoyed the amazing eateries and shops within walking distance. We would love to welcome you back on your next visit.
