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Nice hotel but it doesn’t have a fridge in the room or microwave.
Verified traveller
Stayed 2 nights in Jan 2020
4/10 Poor
Denise, Almont Michigan
Business traveller
Jan 28, 2020
Disliked: Property conditions & facilities
I spoke with The Controller at the Holiday Inn: Susan Kornacki about my experience there and she would refund my stay through Expedia if I put in the complaint. I had no hot water for my shower and the water in the sink trickled out t wash my face and brush my teeth. At 4:30 am on Friday January 24, 2020 as I walked out to the parking lot with my hands full there was not one light anywhere in the parking lot so that I could be safe.
The staff is very friendly and the breakfast bar was great.
The only things I didn’t like was that the shower did not have as much pressure as I would like, and the elevators don’t always work properly.
The room we stayed in had a dirty bathroom. The faucet in the tub had rusted and mold around it. The tiles had mold. The ceiling had water stains.
Verified traveller
Stayed 1 night in Oct 2019
10/10 Excellent
Verified traveller
Oct 18, 2019
Verified traveller
Stayed 2 nights in Oct 2019
8/10 Good
Verified traveller
Business traveller, Travelled with partner
Oct 11, 2019
Liked: Cleanliness, staff & service, amenities
This is an older property, the plumbing needs to be replaced or updated. No water pressure at 8am. The mattress need updating . However, the Customer Services were truly helpful and outstanding.
This is a pretty run down place. The bathroom and bedding could use a real update and all rooms should include a fridge and micro. The staff seem to be friendly and work hard, but I do not think they are truly trained in hospitality. The breakfast is very basic. If you are looking for just a simple bagel or toast, they don't have it. Also, the parking lot is not well lit or safe.
This place is always sub-par. While the entire property could use updating, basic comfort items are lacking. Rooms have no micro/fridge. I had to ask for a fridge twice before getting one. There is no ability to control the room temp, only the ability to increase or reduce the fan speed. Interior rooms are very dark. Room service was quick and the staff are friendly in general but not very in tune with people who are traveling for more than a night need.
Erin
Stayed 1 night in Sep 2019
10/10 Excellent
Verified traveller
Sep 24, 2019
Verified traveller
Stayed 2 nights in Sep 2019
8/10 Good
Verified traveller
Sep 23, 2019
Clean but seemed to be a pretty old hotel. Our stay was very pleasant