Ratings based on 278 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 16, 2024 on Expedia
Excellent location near many coffee shops and restaurants
Nice walking area in front of the hotel
Nice pleasant team
Comment from Hotel Management
Feb. 16, 2024 by Zineb Bensouda, Guest Experience Manager, Hotel Management
Dear Mohamud,Thank you for taking the time to review your stay.It's delightful to hear you appreciated our hotel's excellent location, surrounded by various coffee shops and restaurants, and the pleasant walking area in front of our establishment. We are also glad you recognized the efforts of our dedicated team.We look forward to welcoming you back on a future occasion.Best wishes,Zineb Bensouda, Guest Experience Manager
by A traveller from Springfield
Posted Dec. 25, 2023 on Expedia
Comment from Hotel Management
Dec. 28, 2023 by Khalil Lebbar , Hotel Management
Bonjour Cher Ashraf,Merci pour votre aimable appréciation,Cordialement,
by A traveller
If you need decent internet go elsewhere
Posted Dec. 25, 2023 on HotelsNice enough hotel, service was great but the Wifi was atrocious
Comment from Hotel Management
Dec. 26, 2023 by Zineb Bensouda, Guest Experience Manager, Hotel Management
Dear Jean,Thank you for your review.We're delighted to hear that you found our service to be great and the hotel to your satisfaction. We pride ourselves on providing a clean environment and are pleased that you rated the room cleanliness and comfort highly. We are sorry to hear, however, that you experienced issues with the Wi-Fi connectivity during your stay. Please rest assured that we are continuously working on improving our services to ensure the satisfaction of all our guests.We hope to welcome you back in the future.Zineb Bensouda, Guest Experience Manager
by A traveller
Posted Nov. 26, 2023 on Expedia
Comment from Hotel Management
Dec. 18, 2023 by Mrani Alaoui Mohammed F.O.M, Hotel Management
Bonjour ,nous vous remercions de votre confiance que vous confier à Barceló Fès Médina .au plaisir de vous recevoir une prochaine fois .Cordialement
by A traveller
Amplitud
Posted Nov. 15, 2023 on HotelsEl personal muy atento y muy bien situado.
Comment from Hotel Management
Nov. 16, 2023 by Zineb Bensouda, Guest Experience Manager, Hotel Management
Estimada Sra. Beatriz,Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros.Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre hacemos el máximo esfuerzo por dar a nuestros clientes el mejor servicio. Nos alegra que así lo haya valorado. Su satisfacción es nuestra mayor recompensa.Es muy amable al destacar nuestra ubicación y la limpieza de nuestras instalaciones.Esperamos volver a hospedarle en futuras ocasiones.Saludos cordiales,Zineb Bensouda, Guest Experience Manager
by A traveller
Posted Nov. 9, 2023 on Expedia
Nice hotel, good location. Confortable rooms.
Front Desk staff and Housekeeping very poor.
Restaurante staff excellent
Comment from Hotel Management
Nov. 10, 2023 by Zineb Bensouda, Guest Experience Manager, Hotel Management
Dear Norma,We appreciate that you took the time to share your experience with us.We are delighted to hear that you found our location convenient and the rooms comfortable. Our team strives to provide a pleasant stay for all our guests, and it is always rewarding to know when we have succeeded.However, we are sorry to hear about your experience with our front desk and housekeeping staff. We take all feedback seriously and will address these concerns with the respective departments to ensure improvements are made. We are glad that our restaurant staff was able to provide excellent service during your stay, and we hope this helped to enhance your overall experience.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Zineb Bensouda, Guest Experience Manager
by A traveller
Posted Nov. 4, 2023 on Expedia
Excellent location. Courteous staff. Clean rooms.
Comment from Hotel Management
Nov. 4, 2023 by Zineb Bensouda, Guest Experience Manager, Hotel Management
Dear Shireen,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient.We look forward to welcoming you back on a future occasion.Best regards,Zineb Bensouda, Guest Experience Manager
by A traveller
Posted Oct. 28, 2023 on Expedia
Property was in bad shape, not clean at all, the corredor stink I even found hair in the bathroom very long hair
Comment from Hotel Management
Oct. 29, 2023 by Amine El khaouli, Assistant direction, Hotel Management
Dear Tarek,Thank you for taking the time to share your feedback.We are glad to hear that you found our service to be satisfactory. Our team works hard to ensure that our guests have a pleasant stay. However, we are truly sorry to hear about the cleanliness issues you encountered during your stay. Maintaining a high standard of cleanliness is one of our top priorities, and we apologize for any inconvenience this may have caused you.We appreciate your feedback regarding the room amenities and will take it into consideration for future improvements. Rest assured that we will address the concerns you raised with our housekeeping team to ensure that such issues do not occur in the future.We look forward to welcoming you again. Best regards,Amine El khaouli, Assistant direction
by A traveller
Posted Oct. 6, 2023 on Expedia
The staff is amazing and the breakfast delicious
Comment from Hotel Management
Oct. 7, 2023 by Yasser Taghi; deputy manager, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We look forward to welcoming you back on a future occasion.Best wishes,Yasser Taghi; deputy manager
by A traveller
Posted Jul. 31, 2023 on Hotels
Comment from Hotel Management
Aug. 1, 2023 by Guest Experience Manager, Hotel Management
Cher Othman , Nous tenons à vous remercier pour avoir choisi notre hôtel Barceló Fès Medina pour vos vacances et pour avoir partagé votre appréciation sur votre séjour au sein de notre établissement car ceux-ci nous donnent l'opportunité de rectifier certains aspects de nos services qui peuvent être améliorés. Encore une fois merci pour votre temp, nous espérons avoir le plaisir de vous servir lors d'un prochain voyage à Fès
