Note fondée sur 887 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,7 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 févr. 2024 sur Expedia
it was very clean but we didn't like to speak with a screen for the check in and check out. There was nobody to help us with the breakfast and it was more than minimalist
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Manager, Gestion de l’hôtel
Hello Natalie,We appreciate your feedback on the cleanliness of our hotel. We understand your concern about the check-in and check-out process and the breakfast experience. We value your input as it helps us improve our services for future guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 29 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Frédéric,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
par un voyageur
Un Accueil par ordinateur.
Publié le 19 janv. 2024 sur HotelsL'accueil est bizarrement fait a un desk informatique. Les chambres sont très bien et confortables. Le site est bien tenu et entretenu, Le déjeuner manquait de variété. Mais dans l'ensemble nous sommes satisfaits de notre séjour.
Commentaires de Gestion de l’hôtel
19 janv. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Reny,Thank you for taking the time to provide your feedback on your recent stay at our hotel. We appreciate your positive comments about the rooms, finding them to be very good and comfortable. It's great to know that the site was well maintained and met your expectations.Regarding the reception area, we apologize if the arrangement seemed unusual with a computer desk. We appreciate your observation and will take it into consideration as we continue to improve our facilities and guest experience.We also appreciate your feedback regarding lunch and the variety of options available. We understand the importance of offering a diverse selection to meet the preferences of our guests. We will review our menu offerings to ensure a wider range of choices that cater to different tastes.Overall, we are delighted to hear that you were satisfied with your stay. We value your feedback and will use it to further enhance our services and offerings. If there is anything else we can do to make your future stays even more enjoyable, please let us know.We look forward to welcoming you back to our hotel in the future.
par un voyageur
Recently renovated room
Publié le 17 janv. 2024 sur HotelsExcellent value for money, for a comfortable nightstay. My room was recently renovated. Breakfast was average, missing dairy products and eggs. Unusual check-in process done remotely through a screen. Overall very good night stop
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Patrice,Thank you for sharing your feedback about your recent nightstay. We're glad to hear that you found our hotel to be excellent value for money and that your room was recently renovated, providing a comfortable experience. However, we apologize for the average breakfast experience and the absence of dairy products and eggs. We appreciate your feedback and will take it into consideration as we work on enhancing our breakfast offerings.We also apologize for the unusual check-in process done remotely through a screen. We understand that this may not be the standard check-in experience you were expecting, and we appreciate your understanding and flexibility during these times.Overall, we're pleased to hear that your nightstop was very good and that you had a comfortable stay. If there's anything else we can do to improve your experience or if you have any further feedback to share, please let us know. We value your patronage and hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 17 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 déc. 2023 par Guest Relations Management, Gestion de l’hôtel
Hi Lise,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.We look forward to welcoming you back again soon!
par un voyageur
Publié le 28 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2023 par Manager, Gestion de l’hôtel
Hello Jean Luc,It was our privilege to earn your business and we hope to host you again on your next trip.
par un voyageur
Publié le 15 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2023 par Guest Relations Management, Gestion de l’hôtel
Dear Etienne, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.
par un voyageur
Publié le 17 mai 2022 sur Hotels
Propre et fait le travail pour un hôtel de passage. Check in et check out avec quelqu'un de virtuel. Petit déjeuner laisser à désirer !
Clean and does the job for a transit hotel. Check in and check out with someone virtual. Breakfast is Unsatisfactory
Commentaires de Gestion de l’hôtel
17 mai 2022 par Manager, Gestion de l’hôtel
Hello diaro,
Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.
par un voyageur
Publié le 21 avr. 2022 sur Expedia
L’accueil est chaleureux malgré la mise en place d’un système de Visio pour le check-in et le check-out à cause du Covid. Le petit déjeuner est distribué dans un sac plastique et à consommer soit en chambre soit au bord de la piscine et se compose de gâteaux trop sucrés, un jus de fruits et un yaourt ! Le café est à disposition à l’intérieur !
Commentaires de Gestion de l’hôtel
29 avr. 2022 par Guest Relations Management, Gestion de l’hôtel
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating and welcoming as possible. We are also happy to hear that you liked the availability of coffee. Your comments regarding the ways we can still improve our breakfast service are just as important, and we can't wait to show you how we have taken them to heart.
par un voyageur
Publié le 30 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
31 mars 2022 par Manager, Gestion de l’hôtel
Dear Guest,
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,
