Ratings based on 940 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 24, 2024
I’ve stayed downtown Fortsmith many times but had not tried this hotel before. It definitely exceeded my expectations. Very quiet and you can’t hear your neighbors like in many other hotels. Very friendly staff and easy checkin.
Comment from Hotel Management
Mar. 25, 2024 by GM, Hotel Management
Dear David, It is wonderful to hear that staying at our hotel exceeded your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Ryan Callahan, GM
by A traveller
Posted Mar. 10, 2024 on Hotels
Comment from Hotel Management
Mar. 19, 2024 by GM, Hotel Management
Dear Amelia, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Ryan Callahan, GM
by A traveller
Posted Mar. 6, 2024 on Expedia
Everything about this hotel was very nice and acceptable. The only downfall is the beds themselves. These were the most uncomfortable beds we have slept in and had a poor nights sleep. The pillows were just as bad.
Comment from Hotel Management
Mar. 6, 2024 by GM, Hotel Management
Dear Brendan, I am sorry to hear that you did not have a restful night's sleep due to our beds and pillows. Please accept our sincere apologies. We prioritize your comfort and it is unfortunate that we were not able to meet your expectations. Your feedback is highly valued as it helps us to constantly improve our services and ensure a better guest experience. Thank you for taking the time to share your review with us. Sincerely, Ryan Callahan GM
by A traveller
Posted Mar. 5, 2024 on Hotels
Comment from Hotel Management
Mar. 19, 2024 by GM, Hotel Management
Dear Christopher, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Ryan Callahan, GM
by A traveller
Posted Mar. 3, 2024 on Expedia
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 19, 2024 by GM, Hotel Management
Dear Dakota, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Ryan Callahan, GM
by A traveller
Posted Mar. 2, 2024 on Hotels
Comment from Hotel Management
Mar. 19, 2024 by jonathan griffin , Hotel Management
Thank you for rewarding us with a 10 out of 10 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Thank you again,Jonathan Griffin AGM
by A traveller
Posted Feb. 26, 2024 on Expedia
The bed was very hard and uneven, I couldn't sleep at all. I really expected better.
Comment from Hotel Management
Feb. 27, 2024 by GM, Hotel Management
Dear Donna, I am sorry to hear that you found the bed uncomfortable and it kept you from having a restful night's sleep. Please accept my apologies. Your comfort is of the utmost importance to us and I am disappointed that we were unable to provide you with a satisfactory experience. We appreciate your feedback as it helps us to improve our guest services. Thank you for taking the time to share your review. Sincerely, Ryan Callahan GM
by A traveller
Posted Feb. 25, 2024 on Expedia
Great location and great amenities. I’d definitely stay there again.
Comment from Hotel Management
Feb. 26, 2024 by GM, Hotel Management
Dear Manny, We are delighted to hear that our guests plan to return to our hotel. It is our favorite compliment! I am thrilled that you enjoyed your stay enough to leave such a fantastic review. On behalf of the entire staff, I would like to thank you for choosing our hotel and for your business. Please come back soon! Best, Ryan Callahan GM
by A traveller
Posted Feb. 22, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by GM, Hotel Management
Dear Mallory, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon. Best, Ryan Callahan GM
