Ratings based on 70 Guest Reviews
Hear it directly from our travellers
2.9 Room cleanliness
2.6 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 2, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Customer Service, Hotel Management
Thank you for the wonderful rating, Nandini!It's fantastic you enjoyed your time at WoodSpring Suites Trophy Club so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
by A traveller
Posted Feb. 29, 2024 on Expedia
Pretty good for the price
Comment from Hotel Management
Mar. 1, 2024 by Customer Service, Hotel Management
Bruce, it's wonderful to hear that you found WoodSpring Suites Trophy Club to be a great value hotel. We strive to deliver both affordable and comfortable experiences. We hope to see you again soon for another satisfying stay!
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by Customer Service, Hotel Management
Thanks for the great rating, Jeremy!We're thrilled you enjoyed your time at WoodSpring Suites Trophy Club so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
by A traveller
Posted Feb. 25, 2024 on Expedia
Very good experience and amazing workers
Thanks Veronica
Comment from Hotel Management
Feb. 26, 2024 by Customer Service, Hotel Management
Jose, it's delightful to know that you had a very positive experience at WoodSpring Suites Trophy Club. It's wonderful to hear that team members like Veronica made your stay special with their exceptional service. We thank you for your review and hope to see you again soon.
by A traveller
Posted Feb. 6, 2024 on Expedia
Desk clerk was nice but rooms were not good.
Comment from Hotel Management
Feb. 7, 2024 by Customer Service, Hotel Management
Lavelle, we appreciate your kind words about our desk clerk. However, we regret hearing that you found our accommodations less than satisfactory. Our team is already looking at areas where we can improve based on this feedback. Thank you for letting us know.
by A traveller
Don't Be Fooled By the Pictures
Posted Jan. 23, 2024 on HotelsThis Hotel should not be offered on Hotels.com This is a terribly run property. There were ants and roaches in the room. There was a terrible smell of Chlorine inside the Hotel. The Beds were more like Cots with metal legs. I would never recommend anyone to stay at the property and when we complained about the bugs and the smell and wanted to leave, they would not give us a refund. We left anyway.
Comment from Hotel Management
Jan. 24, 2024 by Customer Service, Hotel Management
Dwight, it's regrettable to hear your stay didn't meet expectations. Issues with comfort and cleanliness are always a significant concern, and we regularly perform pest control measures for ensuring a pleasant stay. We strive to create a comforting atmosphere, including an optimal sleeping setup and balanced room fragrance. Understanding your dissatisfaction over the refund policy, we consider flexibility paramount for guest satisfaction. We hope you'd consider giving us another opportunity in the future to demonstrate improvement.
by A traveller
Posted Jan. 21, 2024 on Hotels
The room was pretty stark, but we did have two large dogs with us. I ordered a queen bed but only got a full bed. Everyone was very nice and helpful at the desk. Under the circumstances it was a pretty good week we were there.
Comment from Hotel Management
Jan. 21, 2024 by Customer Service, Hotel Management
Rita, it is great to hear you found our team members at the WoodSpring Suites Trophy Club to be nice and helpful, as they are always willing to assist our guests. We do acknowledge you expected a different room setup and we apologize for any confusion regarding bed sizes. We appreciate your understanding, especially since you were traveling with pets. Looking forward to welcoming you and your furry companions back for an even better stay in the future.
by A traveller
Posted Jan. 12, 2024 on Expedia
I loved that there was an elevator and every entrance is locked by key card. I don't like is that I could hear the highway like I'm right on it, there were hairs on my bed, there's a loud knocking sound that happens periodically in my room, you can see light coming through the side of my door by the handle, my window is all jacked so it doesn't close properly, the tub had dirt in it so I didn't shower, and the covers for the bed are wayyyy tooo light it felt like I wasn't covered by anything.
Comment from Hotel Management
Jan. 14, 2024 by Customer Service, Hotel Management
Jamelah, it's great to hear you appreciated the added security features at WoodSpring Suites Trophy Club. However, we regret to hear that some aspects of your stay didn't meet your expectations. While our location near the highway is advantageous for some, we understand it may not suit everyone's preferences. As for your room, we take your feedback very seriously. It's disappointing to learn that the cleanliness and certain room features were not up to our usual high standards. Without being overly apologetic, rest assured that our team members are dedicated to improving these areas based on your comments. We genuinely hope we get another chance to better serve you in the future.
by A traveller
Posted Jan. 12, 2024 on Expedia
Clean room. Quick check in/out. Front desk very personable and friendly (Veronica).
Comment from Hotel Management
Jan. 14, 2024 by Customer Service, Hotel Management
Thank you for the fantastic rating, Maurice!It's outstanding you had such a wonderful experience at WoodSpring Suites Trophy Club. We care about the satisfaction of our guests. We can't wait to see you again soon!
by A traveller
Posted Nov. 26, 2023 on Expedia
Took a shower. Water dripped all night. Couldn't stop it. No hand towels.
Comment from Hotel Management
Nov. 28, 2023 by Customer Service, Hotel Management
Christopher, it's regretful to read about your issues related to the water facilities and the lack of hand towels during your stay. We aim for our guests to have a smooth and satisfying stay, and it's evident that we missed the mark in these areas. Rest assured, we have taken note of your helpful comments and will use them as a tool for improvement. We hope for the opportunity to show you better service in the future.
