Note fondée sur 888 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mai 2023 sur Expedia
Hôtel simple mais parfait pour y passer une ou deux nuits lors d'un road trip. Tout était propre et le petit déjeuner était bien (la salle est relativement petite par contre)
Commentaires de Gestion de l’hôtel
6 mai 2023 par Manager, Gestion de l’hôtel
Hello Pauline,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.
par un voyageur
Correct pour le prix à Fredericksburg
Publié le 20 sept. 2022 sur HotelsAccueil moyen. Il y avait une forte odeur de moisi dans la chambre. Nettoyage de l'air conditionné impératif, c'est un nid à microbes.
Moquette... sinon propreté correcte. Calme.
Petit déjeuner copieux, jusqu'à 9h30.
Commentaires de Gestion de l’hôtel
21 sept. 2022 par Manager, Gestion de l’hôtel
Hello Franßoise, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Publié le 19 mai 2024
Place is basic but very clean and the breakfast is nice with fresh fruits, coffee, cereal etc.
Commentaires de Gestion de l’hôtel
20 mai 2024 par Manager, Gestion de l’hôtel
Hello Mario,We're pleased to hear you found our hotel clean and enjoyed the breakfast offerings. Your satisfaction is important to us, and we appreciate your feedback. Thank you for choosing to stay with us.
par un voyageur
Publié le 28 avr. 2024
Quite
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Manager, Gestion de l’hôtel
Hello Stephen,We appreciate you sharing your feedback with us. Our team will review your comments to ensure we continue providing a high standard of service for all our guests. Thank you for choosing our hotel for your stay, and we hope to welcome you back in the future.
par un voyageur
Publié le 21 avr. 2024
After trying to reach them by phone to make a reservation, i booked through Travelocity. Once in town and ready to chrck in the rate for the room was $50 cheaper than my reservation, but the manager would not honor the price change. The desk clerk tried to help, but the final say was by the manager and he was not interested in helping. Quite disappointing as the roomnitself was nice and we would have started staying here during our may trips to Fredericksburg, but instead there isn't a chance we will return to this hotel.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Tim.We strive to provide fair and competitive rates for our guests, and I understand your disappointment in not receiving the lower rate upon arrival. Please know that we will review this situation internally to ensure better communication and resolution in similar cases in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 9 avr. 2024
The property next door had been boarded up due to what appeared to be a fire. I understand the motel has no control over the next door property, it just looked bad.
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Katherine,Thank you for bringing this concern to our attention. While we understand that we do not have control over neighboring properties, we value your feedback and the impact it has on our guests' overall experience. Please rest assured that we will continue to monitor the situation and work with local authorities or property management to address any issues affecting our guests' comfort and safety. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more positive experience in the future.
par un voyageur
Publié le 25 mars 2024
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Kevin,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
par un voyageur de Alamo
Publié le 5 mars 2024 sur Expedia
Elevator access
Commentaires de Gestion de l’hôtel
5 mars 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Reynaldo,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. Our goal is to provide a comfortable and accessible stay for all our visitors, and we're pleased that our amenities met your needs. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 mars 2024 par Manager, Gestion de l’hôtel
Hello Lisa,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.
par un voyageur
Good over nite.
Publié le 4 mars 2024 sur HotelsFront desk staff was very accommodating to switch my room. I just prefer a room away from the elevators. bed was comfortable & room was very clean. zero issues would recommend and do it again.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Manager, Gestion de l’hôtel
Hello Shawn,Thank you for sharing your experience with us. We're pleased to hear that you found our front desk staff accommodating and enjoyed the comfort and cleanliness of your room. Your preference for a quieter room location has been noted for any future stays. We appreciate your recommendation and look forward to welcoming you back in the future.
