Ratings based on 828 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Renovation not advised
Posted Feb. 15, 2024 on HotelsMain attraction was rooftop pool and bar which we were told was closed due to renovation.
Also extensive renovation meant that only 1 lift was operative so had to walk up and down from fofth floor
Comment from Hotel Management
Feb. 22, 2024 by José Luis Saíz
Director General / General Manage, Hotel Management
Dear Thomas,Thank you for taking the time to share your feedback.Please rest assured that these renovations are part of our commitment to enhance our facilities, with a scheduled completion as we strive to deliver an even better experience for our guests. We also acknowledge the inconvenience caused by the limited elevator service and the impact it had on your comfort. Our elevators are scheduled for an upgrade very soon to improve efficiency and guest satisfaction.We look forward to the chance to welcome you back for a more satisfying experience,Kind regards,José Luis Saíz Director General / General Manager
by A traveller
Posted Jan. 15, 2024 on Hotels
Staff on reception was superb room was spotless will stay again 😀
Comment from Hotel Management
Jan. 16, 2024 by José Luis Saíz
Director General / General Manage, Hotel Management
Dear Guest,We really appreciate your positive review.Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.We look forward to seeing you again in the future. Best wishes,José Luis Saíz Director General / General Manager
by A traveller
Posted Jan. 8, 2024 on Hotels
Comment from Hotel Management
Jan. 9, 2024 by José Luis Saíz
Director General / General Manage, Hotel Management
Dear Madam,Thank you for taking the time to let us know your opinion of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back to our hotel in the future. Kind regards,José Luis Saíz Director General / General Manager
by A traveller
No wifi
Posted Jan. 7, 2024 on HotelsNo wifi
Comment from Hotel Management
Jan. 11, 2024 by José Luis Saíz
Director General / General Manage, Hotel Management
Dear David,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.We're delighted to read that you were pleased with the cleanliness of your room and found our hotel to be in good condition, along with satisfactory service and room comfort. We take pride in maintaining high standards for our guests. Regarding the Wi-Fi, while we generally receive positive feedback about our internet service, it appears you had a less than ideal experience. We offer both Basic Access Wi-Fi for regular internet use and Full Access WiFi for a high-speed connection, which is included with certain types of accommodation. We regret any inconvenience this may have caused and would have been more than happy to assist you with any connectivity issues had we been made aware during your stay.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager
by A traveller
Christmas break.
Posted Dec. 30, 2023 on HotelsWhilst we enjoyed our stay at the hotel it was a let down on two areas. Firstly the a/c wasn't working. This was corrected by the hotel giving us an electric heater. We were further assisted by the cleaning staff giving us extra bed covers. So all was good. Secondly the feature of this hotel is the rooftop pool area and bar. Christmas day we had to queue to get in as it was full. Now if it had been all guests OK, but no they allow the public in to use the bar, thereby denying hotel guests to enter. We were not the only guests to complain about this. But overall it was good, but not to rush back.
Comment from Hotel Management
Jan. 11, 2024 by José Luis Saíz
Director General / General Manage, Hotel Management
Dear Andrew,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.We're happy to hear that our team's response to the air conditioning issue and the additional bed covers provided by our cleaning staff were to your satisfaction. It's also great to know that you found our service to be excellent. Regarding the rooftop pool area, we strive to offer a balance between guest enjoyment and local patron access, and we regret any inconvenience you faced on Christmas day due to the high demand. We appreciate your feedback and are continuously working to enhance our guest experience.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager
by A traveller
Posted Dec. 15, 2023 on Hotels
Comment from Hotel Management
Jan. 11, 2024 by José Luis Saíz
Director General / General Manage, Hotel Management
Dear Sam,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager
by A traveller
Posted Dec. 4, 2023 on Expedia
Located on sea front, modern rooms, spotless & so comfortable. Fab roof top pool, with sky bar , seating area & sun loungers overlooking beach
Comment from Hotel Management
Jan. 11, 2024 by José Luis Saíz
Director General / General Manage, Hotel Management
Dear Madam,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled you enjoyed the modernity and cleanliness of our rooms. It's a joy to know the comfort provided met your expectations and contributed to a pleasant stay. Your kind words about our fabulous rooftop pool are much appreciated. It's fantastic to hear you took advantage of the stunning beach views and sun loungers to relax and unwind. Our team is also pleased that you found our service to be impeccable. We strive to offer the best experience possible and it's rewarding to know we've succeeded in this regard.We look forward to welcoming you back. Best wishes,José Luis Saíz Director General / General Manager
by A traveller
Posted Nov. 25, 2023 on Expedia
Great place to stay.
Comment from Hotel Management
Jan. 11, 2024 by José Luis Saíz
Director General / General Manage, Hotel Management
Dear Alan,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We're delighted to know that our efforts to maintain a high standard of cleanliness met your expectations, and it's great to hear that you were satisfied with the overall condition of our hotel. Our team is also pleased that you found our service to be excellent. We understand that while you were pleased with most amenities, there may have been some aspects that did not fully meet your needs. Rest assured, we are committed to providing a comfortable and enjoyable experience for all our guests.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager
by A traveller
Posted Nov. 22, 2023 on Hotels
by A traveller
Posted Nov. 20, 2023 on Expedia
Great staff, great room, definitely stay again. 😊
Comment from Hotel Management
Jan. 11, 2024 by José Luis Saíz
Director General / General Manage, Hotel Management
Dear Madam,It was a pleasure to receive this great review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you again. Best regards,José Luis Saíz Director General / General Manager
