Ratings based on 164 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Perfectly adequate
Posted Mar. 3, 2024 on HotelsGood location. Very spacious room. Slightly dated but very clean & comfortable.
Comment from Hotel Management
Mar. 5, 2024 by CSJ, Hotel Management
Thank you very much!Kind Regards
by A traveller
Posted Feb. 26, 2024 on Expedia
I stayed for just one night - unusual for this type of hotel perhaps. It waso.k. A bit noisy late on.
Comment from Hotel Management
Mar. 5, 2024 by CSJ, Hotel Management
Thank you very much!Kind Regards
by A traveller
Back to our happy place!
Posted Feb. 12, 2023 on HotelsAnother great holiday at The Elba San jorge & Antigua hotel. Had the perfect suite over looking the sea. Beautiful view of the promenade. Reception staff so helpful & friendly. Check in was easy & given a voucher for a complimentary drink whilst waiting for our room. This hotel is in the perfect location for the beach & walking to local night life. But the hotel also has entertainment nightly if you prefer to stay at the hotel. The pool area was vast with lots of sunbeds, never a problem finding a sun bed any time of the day. Pool table, table tennis, small amusement arcade & daily afternoon activities around the pool arranged. Looking forward to booking again next year but definitely for longer than one week. So thankyou to everyone at this hotel for making our holiday so enjoyable. See you all again next year.
Comment from Hotel Management
Feb. 15, 2023 by AF, Hotel Management
Dear Karen,Thank you for your fantastic review! We are happy to know that your holiday has been such a positive experience. We are looking forward to giving you another warm welcome in the future.Very kind regards
by A traveller
Posted Oct. 1, 2022 on Expedia
by A traveller
Posted Apr. 16, 2022 on Expedia
We enjoyed a lovely holiday at Elba Castillo. The large Family room was perfect for our family of 5. Huge balcony overlooking the sea. Resultant and bar facilities were good, the staff very friendly, a special mention to Patricia at the evening bar, who was always friendly. Animation team were great and kept both the kids & adults entertained- big shout out to Roberto & Giorgio.
Comment from Hotel Management
Apr. 17, 2022 by Jose Carlos Falcón (Duty Manager), Hotel Management
Dear Nicky Robert,
Thanks a lot for trusting us to care for your rest during your stay in Caleta de fuste.
It´s great to see that we have been able to meet your expectations.
We will send your nice words to Patricia, Roberto and Giorgio, they work hard to keep everyone happy.
We hope you have the oportunity to come back to enjoy with us your holidays, we will do our best to provide you a great stay again and hope to be doing it for a long time.
Best regards from Fuerteventura!
by A traveller
Long weekend
Posted Feb. 21, 2022 on HotelsGreat sea vie room ! Clean and comfortable ! Good facilities ! Close to centre
Comment from Hotel Management
Feb. 26, 2022 by Jose Carlos Falcón (Duty Manager), Hotel Management
Dear Elaine,
We would like to thank you for choosing our hotel to enjoy your stay in Fuerteventura and for taking part of your free time to value our services and share your experience.
It´s great to see that we have been able to meet you expectations.
Thanks again for trusting us to enjoy your free time, we hope to welcome you here again and provide you another great holidays.
Best regards from Fuerteventura!
by A traveller
Lovely hotel, close to all the bars & restaurants
Posted Feb. 13, 2022 on HotelsComment from Hotel Management
Feb. 16, 2022 by Jose Carlos Falcón (Duty Manager), Hotel Management
Dear Rebecca,
Thanks so much for your trusting choosing us to enjoy your holidays in Caleta de Fuste.
It´s nice to see that you got a nice experience with us and hope that you have the oportunity to come back to enjoy with us your free tima one more time.
Best regards from Fuerteventura!
by A traveller
Posted Feb. 1, 2022 on Expedia
Property is in a great quiet location, short walk to centre and surrounding areas. Rooms spacious and very clean. Staff helpful and pleasant.
Comment from Hotel Management
Feb. 13, 2022 by Jose Carlos Falcón (Duty Manager), Hotel Management
Dear Alan,
Many thanks for choosing our hotel to enjoy your stay in Caleta de fuste and for taking part of your free time to value our services and share your experience.
As I see, you got a nice time with us, Im happy to see that we have been able to meet your expectations.
Thank you very much for all your nice comments about our services, we hope you have the oportunity to come back to enjoy your holidays with us one more time.
Best regards from Fuerteventura!
by A traveller
Posted Jan. 16, 2022 on Hotels
Comment from Hotel Management
Jan. 30, 2022 by Jose Carlos Falcón (Duty Managaer), Hotel Management
Dear Michael,
Thanks a lot for choosing our hotel to enjoy your free time in fuerteventura and for taking time to value our services.
We hope you had a nice time and have the oportunity to visit us again.
Best regards from Fuerteventura!
by A traveller
Posted Jan. 2, 2022 on Expedia
A Bed Bug Haven. I went to the property with my family. I was given a room which had pubic and head hair left of the previous guest in the bath tub.The microwave was smelling and had cups of tea left from previous guests. I complained to the Reception around 9 pm but received no response, Then I went to the reception and showed the pictures of the dirty apartment only to be told that I will not be able to move to a new room because other rooms are also unclean and also my room cannot be cleaned until the next day. We had the most tortutous night with a 3 year and 9 yera old child. In the morning, I was told that I cannot change my room and the room will be cleaned. I then sent an email to the Hotels Supremo whose name is Sergio Sampedro. I was finally given anothe room which again had ants in the kitchen area. I asked to meet the Supremo Sergio who maid me wait 30 minutes. I finally saw him and asked him to talk to me. He refused to acknowledge what I had to say and said that nothing will be done and refused to even look at the pictures or send someone to the room. They even refused to refund my money. I was forced to go back and clean the new room on my own. At night whilst sleeping,my children and I got up with red marks. there were bed bugs and yes actual visible bed bugs. With a 3 year old child, I called the reception only for no one to pick. We then slept on the floor. Please avoid this hotel
Comment from Hotel Management
Jan. 30, 2022 by Sergio Saborido (hotel manager), Hotel Management
Dear Ronny,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
