Ratings based on 960 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 25, 2019 on Hotels
The staff was not helpful at all when we asked for help to resolve the problem of parking just next door of the hotel.
Comment from Hotel Management
Nov. 26, 2019 by Front, Hotel Management
Thank you for using the hotel. I am sorry that I cannot provide a satisfactory stay. We will do our best to provide better service. Thank you．
by A traveller
Posted Sep. 15, 2019 on Hotels
This was close to transportation, about a 20 minute walk to Yakuin station and convenient spot as there was convenience stores nearby
Comment from Hotel Management
Sep. 17, 2019 by Yuki Fujishima, Hotel Management
Thank you for your valuable review.
Our closest subway station is Watatabe-dori station and the second closest is Yakuin station and both station is about 5 to 10 minutes form our hotel by walk.
Many restaurants, super markets and 24H convenience stores are near our hotel.
We are happy to introduce you more details about our neighborhood at the reception so please feel free to visit us!
We look forward to seeing you again in the future!
by A traveller from Portland, OR
Posted Aug. 20, 2019 on Expedia
The room didn't have any windows to look out of - we felt like we were in a closet. We used the laundry facilities, which were clean and accessible. Otherwise, the room was serviceable, but not somewhere I would stay again.
Comment from Hotel Management
Sep. 17, 2019 by Yuki Fujishima, Hotel Management
Thank you for posting your review.
I'm sorry that our room made you uncomfortable during your stay.
All our rooms have a window but some rooms do not have a nice view.
I hope we can see you again in the future!
Best Regards,
by A traveller
Posted Jul. 7, 2019 on Expedia
Comment from Hotel Management
Aug. 24, 2019 by フロント, Hotel Management
この度はベニキアカルトンホテル福岡天神をご利用頂きまして、誠にありがとうございます。
当ホテルでのご宿泊にご満足いただけたようで、大変嬉しく存じます。
お客様のまたのご利用を心よりお待ちしております。
by A traveller
Posted Jun. 8, 2019 on Hotels
by A traveller
Posted Apr. 7, 2019 on Hotels
Location is great however the bed is small for two people. The breakfast buffet is ok not enough food.
Comment from Hotel Management
Apr. 12, 2019 by Reservation, Hotel Management
Thank you for your valuable feedback!
I'm sorry for an inconvenient that you experienced during your stay.
Semi-double bed is 123cm×198cm so it could be a little small for 2 persons to sleep. We recommend twin rooms for a family or group use.
Breakfast is Japanese Western style which is available by 750 yen per person.
We look forward to seeing you again in the future!
by A traveller
Posted Mar. 28, 2019 on Hotels
Found someone else’s hair on my pillow. Carpet looked filthy. Won’t go back.
Comment from Hotel Management
Mar. 31, 2019 by Reservation, Hotel Management
We want to sincerely apologize for your negative experience in our hotel.
We'd like to make sure that such mistakes don't happen again.
Thank you for taking time to give us feedback.
by A traveller
Helpful staff, good location - recommended
Posted Mar. 17, 2019 on HotelsVery helpful staff, thank you Tanaka San for helping us on taxi reservation.
Convenient location near to bus stop that can connect to Hakata Station easily.
Comment from Hotel Management
Mar. 19, 2019 by Reservation, Hotel Management
We really appreciate you taking the time out to share your experience with us！
We count ourselves lucky for customers like you.
We look forward to hosting you again in the future!
by A traveller
Posted Nov. 29, 2018 on Hotels
The bathroom is too small...
Comment from Hotel Management
Dec. 4, 2018 by Reservation, Hotel Management
We want to sincerely apologize for your negative experience in our hotel.
Thank you for taking time to give us feedback. Your feedback makes us better.
Next time, please walk right up a manager and voice your concerns.
I hope to see you again in the future.
by A traveller
Posted Nov. 25, 2018 on Expedia
Comment from Hotel Management
Nov. 28, 2018 by Reservartion, Hotel Management
Thank you for your feedback.
We look forward to seeing you again.
