Note fondée sur 688 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mai 2024
M
Commentaires de Gestion de l’hôtel
20 mai 2024 par Manager, Gestion de l’hôtel
Hello Regina,Thank you for sharing your feedback with us. We value all guest comments and will share your review with our team for further improvement. If you have any further details to share, please feel free to contact our management team directly.
par un voyageur
Publié le 25 mars 2024
Room was comfortable and clean.
Commentaires de Gestion de l’hôtel
29 mars 2024 par Manager, Gestion de l’hôtel
Hello Alford J.,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure to provide a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Manager, Gestion de l’hôtel
Hello Rita,We are delighted to hear that you had a pleasant stay with us. We look forward to welcoming you back in the future for an even better experience.
par un voyageur
Disgusting
Publié le 9 mars 2024 sur HotelsThis was absolutely horrible. Immediately upon entering the room, it smelled sooo bad. I immediately asked for a different room. They asked if I had slept in the bed. I had not and told them I pulled back the bedding to see if the smell was coming from there. They told me they couldn't change rooms. My husband went to shower and stepped in something sticky. We have no idea what it was but appeared to be pet urine. I called again to front desk. They refused room change, refused refund, and said they didnt have any housekeeping. Offered me a bottle of febreeze. I wiped up the area with a wet towel and it was brown. It smelled absolutely horrible in that room. I asked for ice because the ice machine was broke. They told me to give them some time and they would get me ice. A few minutes later my husband went to get ice and they handed him a huge block of ice and hammer. The manager wasnt in until the next day and offered 20% off my next stay.
I'll never stay here again.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Manager, Gestion de l’hôtel
Hello Anna, We're sorry to hear about the challenges you encountered during your stay. We strive to address all guest concerns promptly, and we regret any inconvenience you experienced. We appreciate your feedback and will use it to improve our services. Please feel free to reach out to management directly for further assistance with your experience. Thank you for bringing this to our attention.
par un voyageur
Publié le 9 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Manager, Gestion de l’hôtel
Hello Ralisa,We're stoked to hear you had a fantastic experience at our hotel! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!
par un voyageur
Great for saving money on acomidations
Publié le 8 mars 2024 sur HotelsNothing bad to say. Just realize you’re getting a no frills bed and shower. And for that need it’s perfect when you want to save a few bucks.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Manager, Gestion de l’hôtel
Hello Mark,We appreciate your feedback on our budget-friendly accommodation that met your basic needs. Our aim is to offer comfortable stays without unnecessary extras. Thank you for choosing our hotel for your visit.
par un voyageur
Publié le 5 mars 2024 sur Hotels
It was a pleasant experience! They are remodeling and the changes are going to be a big improvement!
Commentaires de Gestion de l’hôtel
6 mars 2024 par Manager, Gestion de l’hôtel
Hello Kevin,We're delighted to hear that you had a pleasant stay with us! Our ongoing renovations aim to enhance our guests' overall experience. We appreciate your positive feedback and look forward to welcoming you back to experience the improvements firsthand.
par un voyageur
Publié le 3 mars 2024 sur Expedia
everything in the room was new
Commentaires de Gestion de l’hôtel
6 mars 2024 par Manager, Gestion de l’hôtel
Hello kathy,We are delighted to hear that you found the room furnishings to be new. Your feedback is valuable to us as we continuously strive to provide a comfortable and enjoyable experience for all our guests. We hope that this positive aspect of your stay contributed to an overall pleasant visit. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Manager, Gestion de l’hôtel
Hello Edwardo, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly so we can address any concerns you may have.
par un voyageur
Publié le 1 mars 2024 sur Expedia
Important: expedia took my money, but did not pay the hotel. It took 1 1/2 hrs of taking to clear of the issue. I will try to avoid booking from expedias the next time
Commentaires de Gestion de l’hôtel
3 mars 2024 par Manager, Gestion de l’hôtel
Hello Nhan,We apologize for any inconvenience you experienced with your booking process. Our team is always here to assist with any concerns that may arise during your stay. Your feedback is valuable, and we hope to welcome you back for a smoother experience in the future.
