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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property
Hotel near Gatlinburg Convention Center, connected to the convention center in Gatlinburg

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

Property grounds
In-room safe, desk, blackout drapes, iron/ironing board
Exterior detail
In-room safe, desk, blackout drapes, iron/ironing board
Fridge, microwave, coffee/tea maker

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
Gatlinburg, TN
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Ole Smoky Moonshine Distillery
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • Park view
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • Park view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • Mountain view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About the area

Gatlinburg

Downtown Gatlinburg stay.A stay at this Downtown Gatlinburg hotel places you steps from Gatlinburg Convention Center and within a 5-minute walk of Great Smoky Mountains National Park. Ole Smoky Moonshine Distillery and Gatlinburg SkyPark are also within half a mile (1 km).

What's nearby

  • Gatlinburg Convention Center - 5 min walk - 0.4 km
  • Ole Smoky Moonshine Distillery - 5 min walk - 0.4 km
  • Gatlinburg SkyPark - 6 min walk - 0.6 km
  • Anakeesta - 13 min walk - 1.2 km
  • Ripley's Aquarium of the Smokies - 13 min walk - 1.2 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬5 min walk
  • ‪Sugarlands Distilling Co. - ‬6 min walk
  • ‪Puckers Sports Bar - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬7 min walk
  • ‪Crockett's Breakfast Camp - ‬2 min walk

About this property

Quality Inn Creekside - Downtown Gatlinburg

Hotel near Gatlinburg Convention Center, connected to the convention center in Gatlinburg
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn Creekside - Downtown Gatlinburg.

This Gatlinburg hotel is smoke free.

  • 104 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Buffet breakfast (free)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Handrails in stairways (48 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.4
Rating 10 - Excellent. 269 out of 1033 reviews
Rating 8 - Good. 196 out of 1033 reviews
Rating 6 - Okay. 186 out of 1033 reviews
Rating 4 - Poor. 172 out of 1033 reviews
Rating 2 - Terrible. 210 out of 1033 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good room and great staff.
Stayed 1 night in Jan 2026

2/10 Terrible

aspen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this place was horrible , terrible service had to wait over an hour and a half after check in time for our room , then our first room was dirty with bugs and had a bad smell , we asked for a different room and that had mold . ( we had to check out and find a new hotel ) we still have no revived a refund from Hotels.com
Stayed 2 nights in Nov 2025

6/10 Okay

Dora

Liked: Staff & service, room comfort
We chose this hotel due to being pet friendly but beware that your room will smell like every pet before. The room was not clean and I understand it is a pet room but the floor left my feet black. I did get to see a bear while there and they do have a dog walk area so those are the pluses.
Stayed 2 nights in Nov 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

4/10 Poor

Vikki

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The bathroom floor was dirty. There was only one washcloth! The elevators were out of order and have been for months! Variety of breakfast choices was weak! Beds were comfortable.
Stayed 1 night in Nov 2025

8/10 Good

Christian

Travelled with group
Liked: Cleanliness, amenities
It was a nice room didn't stay in the room much as were always walking as in the smack damn of town hear everything
Stayed 1 night in Nov 2025

6/10 Okay

Deanna

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The lady when she checked us in our room explained it was at an adjacent location, but was still a part of the property- what she failed to mention was the elevator was not working and you would have to either walk a very steep hill or drive. If we were going to have to drive up and down the hill, we should have stayed at another location.
Stayed 3 nights in Nov 2025

8/10 Good

Gerardo

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
Staff was good, locations is perfect, the only issue was texture ceiling was falling
Stayed 3 nights in Nov 2025

4/10 Poor

Harold

Disliked: Cleanliness, property conditions & facilities
Very outdated
Stayed 1 night in Nov 2025

6/10 Okay

Rachel

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great view but was on the hilltop and elevator is not working. Had to walk all the way around to get to service desk!
Stayed 2 nights in Nov 2025

2/10 Terrible

john

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It's a motel not a hotel. Elevators all broke down. No trash cans around. Very disappointing.
Stayed 3 nights in Nov 2025

2/10 Terrible

SWAPAN

Disliked: Cleanliness, staff & service, property conditions & facilities
During check in, our room 372 was alloted to a different building and was tip of a hill. We parked the car near the office and was very difficult to carry all the luggage from office to hill top room number 372. Room was very dirty, flash in the bathroom was not working, light is very dimmed, So we requested to change the room and receptionsit offered to change the room next day on 8th Nov Saturday after 3 PM and they did not mention anything that we need to check out before 11 am on 8th Nov Saturday. You can see the conversation the recorded camera if you want. In the afternoon we visited the room 372, we were surprised that all our luggage and stuff were removed from the room and were about to trash. This is not acceptable to enter the room and removed the luggage and items without permission. the cleaning staff was not able to communicate whats is happening. We back and forth many times from hill top room 372 to office to understand what is happening. Finally they allocated room 225 for the second day. The room condition is very poor and very dirty, bathroom flash was not working, bed cover and duver were not cleaned properly. floor was filled with dust.
Stayed 2 nights in Nov 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service
Nice rooms for the price.
Stayed 2 nights in Nov 2025

10/10 Excellent

SMITA

Stayed 1 night in Nov 2025

2/10 Terrible

Mike

Disliked: Cleanliness, amenities
Room nasty elevator did not work beds bad bugs in room other room keys in room paint chipping and in floor. Bad place
Stayed 2 nights in Nov 2025

6/10 Okay

JESSICA

Travelled with family
Liked: Cleanliness, staff & service
Staff was friendly. Room wasn't bad. Some things needed touched up or replaced like the paint in the bathroom and the shower curtain rod. The wifi however, didn't work for us. I'm guessing because our room was right next to the hillside. The free continental breakfast was good. There was plenty to choose from. Waffles, bagels, toast, scrambled eggs, sausage links, sauteed peppers & onions, roasted potatoes, biscuits and gravy, yogurt, apples, cereal, juice and milk. We liked the balcony that overlooked the creek. Our room also had a fireplace. It's right on the strip so everything was easy to get to. It is located towards the end of the strip. It sits behind Howards restaurant.
Stayed 1 night in Nov 2025

2/10 Terrible

Saumyadip

Travelled with family
Disliked: Amenities
I had a terrible experience at Quality Inn Creekside - Downtown Gatlinburg. • The room was in poor condition and lacked basic cleanliness. • Staff service was unprofessional and unresponsive. • Shockingly, the hotel checked me out without informing me and removed all my belongings from the room. This is completely unacceptable and shows a total disregard for guest safety and respect. I do not recommend this hotel to anyone looking for a reliable or respectful stay in Gatlinburg.
Stayed 2 nights in Nov 2025

4/10 Poor

Kristen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Really odd hotel room. It was $169 for the night. We had no toilet paper but for some reason had 4 bags of decaf coffee? The bathroom fixtures were upgraded but the table and chairs looked like they were taken in off the side of the road.. then there was a really worn out ironing board in the room? It worked for the night as we weren’t planning on staying anyways but if it were where I booked my vacation I’d be disappointed for the price.
Stayed 1 night in Nov 2025

6/10 Okay

loretta

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Balcony had a good view but the door knob was tore up on the door that went out to balcony and also window that faced it would not lock. We had no soap no wash clothes and no coffee for our coffee pot when we got to our room.
Stayed 2 nights in Nov 2025

8/10 Good

Gale, Lillington

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was horrible. The sink, shower and toilet all leaked. The shower curtain rod was broken so every time you showered the floor would get soaked. There was mold in the bathroom due to the leaks. There were cobwebs in two of the corners that obviously had been there for a while. I would not recommend this hotel.
Stayed 3 nights in Nov 2025

4/10 Poor

Tammy

Travelled with family
Disliked: Cleanliness, staff & service, amenities
the place is rundown rooms are terrible the whole place needs to be redone
Stayed 2 nights in Nov 2025

4/10 Poor

Robin

Liked: Cleanliness
The room we were in the dead bolt lock was gone from door and told them 2 times never fixed. We put a chair under door handle to secure.
Stayed 4 nights in Nov 2025

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, our view was amazing and the location was great for quick breakfast and then right onto parkwat. On arrival, great clean room. Floor under couch was not swept, couch was plentifully stained with mystery stains, toilet paper roll was not replaced and was half used up - luckily I bring my own lol. But, thats really all there was. Still a great hotel room for a convenient place to spend a week. We got the king bed top story.
Stayed 4 nights in Oct 2025

8/10 Good

jodi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms are bare minimum. Clean but old. The restroom was freezing. The caulking around the floor was all cracked and half missing. Even cleaned it looked dirty. No hair dryer offered. Could have been much nicer with no a lot of effort. We had a balcony which was nice except for the giant bright light in the ceiling,would have great if we could have turned it off. In our unit both elevators did not work.. Both? That meant everything we traveled with had to be cared up the stairs. That really was hard to do. Warming! Warning! Now if you want to see bears they came everyday. The poor things are conditioned to come for food. Do not leave food in your car,trash outside of your room and for the love of God don't feed them. They will eventually be relocated and if that doesn't work they will be destroyed. I don't think visitors realize that. It is a pet friendly place so please think about them being out there when you take your pups out for a walk. The location of the hotel was almost to the last stop on your way out light towards Cherokee just to give you idea of how far it's from the town center.
Stayed 2 nights in Nov 2025

2/10 Terrible

RAJESH

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We booked a Premium Room with Creek View, A Balcony and a Fireplace. We got a very basic room instead of a Premium Room with not even a a means to hang our Winter Jackets. Everything was spilling onto the floor from our suitcases. Upon complaining, we got transferred to a room which had a Fireplace but the Firplace wasn't working-its knob was broken. This room was in the Hilltop Building with had a very steep driveway and it beat the whole purpose of booking a Hotel downtown as going up and down this Steep Hill with a Wheelchair is next to impossible. So the location was useless, the Fireplace did not work and they refused to refund even though it did not meet the criteria of what we had booked.
Stayed 3 nights in Oct 2025