Note fondée sur 72 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mars 2024 sur Expedia
Spacious room
Commentaires de Gestion de l’hôtel
5 mars 2024 par Serena Chau, Assistant Residence Manager , Gestion de l’hôtel
Dear San Jade, Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us and enjoy the spacious room. All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang!
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Very appreciated of the staffs very helpful and nice
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Serena Chau, Assistant Residence Manager , Gestion de l’hôtel
Dear Wai Yee, Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services.All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang!
par un voyageur de La Crescent
Publié le 17 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Serena Chau, Assistant Residence Manager , Gestion de l’hôtel
Dear Raj, Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us.All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang!Best regards, Serena Chau Assistant Residence Manager
par un voyageur
Publié le 10 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Serena Chau, Assistant Residence Manager , Gestion de l’hôtel
Dear Christine, Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us.All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang!Best regards, Serena Chau Assistant Residence Manager
par un voyageur
Publié le 3 févr. 2024 sur Expedia
Clean modern hotel with efficient and helpful staff. Hotel facilities were really good. The free shuttle to the night market was also a bonus. Well positioned for access to George Town by cab but far enough out to feel calmer and more relaxed. Good eateries within walking distance.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Serena Chau, Assistant Residence Manager , Gestion de l’hôtel
Dear Sally, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed our clean and modern hotel, efficient and helpful staff, and excellent facilities. It's great to know that our shuttle to the night market was a bonus for you and that our location provided a balance of easy access to George Town while maintaining a calm and relaxed atmosphere.If your travels bring you back to the area, we'd be honored to host you again.Best regards, Serena Chau Assistant Residence Manager
par un voyageur
Publié le 28 janv. 2024 sur Expedia
I like the decoration, cleaniness, service of the hotel and politeness of hotel staffs.
I like it facing the sea and the hotel is walkable to good reviews eating place along the sea front. It is also connected to a 2nd storey high shopping mall in which not much of food options.
I dislike shampoo unable to retract from the container and the staff of house keeping did not repair/ change it. I also dislike the traffice flow in that area because the area tend to have traffic jam when returning to the hotel.
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Serena Chau, Assistant Residence Manager , Gestion de l’hôtel
Dear Tan, Thank you for taking the time to share your thoughts on your recent stay. We're thrilled to hear that you enjoyed the hotel's decoration, cleanliness, and the courteous service provided by our staff. It's wonderful that you appreciated the convenient location facing the sea and the proximity to good dining options along the waterfront.We appreciate your feedback on the shampoo container issue and regret any inconvenience caused. Rest assured, we will address this matter with our housekeeping team to ensure such concerns are promptly handled in the future.We value your feedback, and we hope to welcome you back for another positive experience in the future.
par un voyageur
Publié le 16 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Serena Chau, Assistant Residence Manager , Gestion de l’hôtel
Dear Eng Sim Joel, We sincerely appreciate your survey response! It's fantastic to learn that you had a good stay. Your feedback is crucial in helping us identify areas for improvement and ensuring that we consistently meet and exceed your expectations. If there are specific aspects you enjoyed or if you have any suggestions for enhancement, we would greatly appreciate more detailed insights. Your input is invaluable, and we eagerly anticipate the opportunity to welcome you back for an even better experience in the future!
par un voyageur
Publié le 1 janv. 2024 sur Expedia
Clean and well-maintained. Professional, knowledgeable and courteous staff. Very good location.
Commentaires de Gestion de l’hôtel
5 janv. 2024 par Serena Chau, Assistant Residence Manager , Gestion de l’hôtel
Dear Conrad, Thank you for taking the time to share your positive feedback about your recent stay. We're delighted to hear that you found our hotel clean and well-maintained. It's wonderful to know that our professional, knowledgeable, and courteous staff contributed to a positive experience during your stay.We're also pleased that you found our location to be very good. Providing a convenient and accessible location is important to us, and we're glad it enhanced your overall satisfaction.Thank you for choosing our hotel, and we look forward to the pleasure of welcoming you back on your future visits.Best regards, Serena Chau Assistant Residence Manager
par un voyageur
Publié le 31 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 janv. 2024 par Serena Chau, Assistant Residence Manager , Gestion de l’hôtel
Dear Andrew, Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us. All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang! Best regards, Serena Chau Assistant Residence Manager
par un voyageur
Publié le 30 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 janv. 2024 par Serena Chau, Assistant Residence Manager , Gestion de l’hôtel
Dear Valued Guest, Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us. All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang! Best regards, Serena Chau Assistant Residence Manager
