We booked this place for the hot tubs. They show hot tubs in all the picture collections. We get there and the hot tubs are not in use anymore. State requirements have made the hot tubs something they canât keep going. Very disappointed in that as it was what we were looking forward to. The rooms were also not maintained well, dust and cob webs in the corners, outlets not working, etc. The staff was good and the proximity to the ocean was nice, just not a 5 star experience.
Nice staff. Accommodated me by giving me a better room due to my inability to climb stairs. The view was amazing. Spacious room. The room was a bit stuffy in the evening, but a fan was provided.
Had to pay extra for advertised âall ocean view roomsâ All three âocean view hot tubsâ were not working. Paths to ocean were overgrown/not kept. Room fan was so dirty it was unusable. We chose this site specifically for the hot tubs as I have a neck problem and specifically for the ocean view rooms. Had to go ask 3 times for towels. Room had 1 bath, hand, and wash cloth. Almost felt like bait and switch.
The towels were gray (and supposed to white, i guess?). The pillowcases were also gray. The shower curtain rod was rusty. Would not recommend staying here.
Upon arriving the staff person was new and almost messed up my reservation, I asked for a downstairs unit since I just had a knee replacement, they could not accommodate me , usually places have no issues putting me in a bottom unit , they said you can pay extra, which was almost the price of another room. No elevator . The hot tub was out of order and it certainly was not noted in making the reservation. Nice access to the beach , it was a ways to walk but for a person with mobility restrictions, it was an in between walk . The beach was beautiful as long as you can walk to it . Breakfast they did not have enough food to serve everyone options were limited. Overall it was a decent place to stop for a night of sleep.
Will be requesting refund. Originally booked a 2 queen room for my partner and our 2 boys. Boys didnât want to come so I called and asked to swap to a simple king. Person I talked to said that shouldnât be a problem but there would be a $40 up charge, this was fine. The person I talked to said they were putting us into a king, top floor, ocean view and gave me the new price. When I checked in the next day the room I was told was reserved for me the day prior was ânot availableâ and âthereâs no note from anyone about the room changeâ which was weird considering the upcharge was on the reservation. The hot tubs were âout of serviceâ which was part of why we had booked at that particular location. At this point, I was frustrated and without prompting, we were âupgradedâ to a different location. This location was filthy, and the balcony and entry walkway were rotting through the wood.
I will NEVER book with that hotel again.
Everything was good except the hot tub was down, that was a main reason we chose your hotel. Also the stair steps are hazardous with the carpet coming loose