Ratings based on 928 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 18, 2024 on Hotels
Very comfortable and pleasant.
Comment from Hotel Management
Mar. 19, 2024 by Tammie , Hotel Management
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.
by A traveller
Posted Mar. 17, 2024 on Expedia
Room really needed updating, flat screen TV, better chairs for the balcony, new headboard. Biggest disappointment was the broken hot tub and pool. How often do both break at same time,? This information should be shared online. Food was good and bed was comfortable.
Comment from Hotel Management
Mar. 19, 2024 by Tammie, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. We do apologize that both the pool and hot tub were down at the same time.
by A traveller
Posted Mar. 13, 2024 on Expedia
Great as always
Comment from Hotel Management
Mar. 14, 2024 by Tammie , Hotel Management
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.
by A traveller
Posted Mar. 11, 2024 on Expedia
So close to the ocean! Clean and spacious rooms. Super friendly front desk staff.
Comment from Hotel Management
Mar. 12, 2024 by Tammie, Hotel Management
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Tammie , Hotel Management
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.
by A traveller
Posted Jan. 7, 2024 on Expedia
The room was run down (a lot of deferred maintenance needs to be done)
Comment from Hotel Management
Jan. 8, 2024 by Tammie, Hotel Management
If you ever have an issue at our hotel, please notify the Front Desk immediately. We are more than happy to move you rooms or find some type of solution for you!
by A traveller
Posted Dec. 31, 2023 on Expedia
Shower Faucet was not switching properly preventing us (2 kids) to have warm baths
Comment from Hotel Management
Dec. 31, 2023 by Tammie, Hotel Management
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future.
by A traveller
Posted Dec. 29, 2023 on Expedia
We arrived at the property on Christmas eve paying a premium for our jetted tub. To our surprise upon arrival, we were informed that the jetted tubs do not work. The sole purpose of doing a long trip was to enjoy the view with the jetted tub. With no other option left, we had to move forward with staying at the property without the amenities provided at the full price.
If the facilities mentioned are not available then do not display them on your website and misguide someone’s expectations. Wifi is extremely poor and connectivity is poor.
by A traveller
Would not recommend.
Posted Dec. 28, 2023 on HotelsVery tired room. We stayed the day after Christmas so not many guests. Quiet. Curtains in the room will let in plenty of light in the morning. You’ll be getting up with the chickens in the summer.
Comment from Hotel Management
Dec. 28, 2023 by Tammie, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. We are eagerly waiting for new furniture to arrive in April/May of the New Year
by A traveller
Posted Dec. 26, 2023 on Expedia
beach view, the room was spacious for my dog, clean room
Comment from Hotel Management
Dec. 28, 2023 by Tammie, Hotel Management
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.
