Note fondée sur 1 028 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 févr. 2024 sur Hotels
par un voyageur
Publié le 18 mars 2013 sur Hotels
par un voyageur
Publié le 19 mars 2024 sur Expedia
I recently booked a short 2-night stay at the Mantra Sierra Grand in hopes of enjoying a relaxing getaway. Unfortunately, my experience was not relaxing as I had hoped. The amenities I was looking forward to using during rainy weather, specifically the indoor sauna and spa, were not functioning properly and out of action.
Additionally, my sleep was disrupted by government construction maintenance taking place during the early hours of the morning, from midnight to 4am. I was unaware of this issue, there was no communication from reception upon check in. I did not receieve acommunication from expedia. While I understand that this situation was beyond the hotel's control, I provided feedback on check out of my second night to the reception staff suggesting that guests be placed in rooms away from the construction noise on the opposite side of the hotel for a more restful experience.
I believe that more proactive communication or notification prior to the booking stay would have been beneficial in addressing this issue and providing a better solution for guest comfort. I was disappointed that the action of no verbal communication of construction and no changing of room location. Therefore resulting a horrible experiance. I am awaiting for the hotel manager to respond to my feedback.
par un voyageur
Publié le 5 mars 2024 sur Wotif
Great location, easy to get to food, shopping, beach and park. Clean and well appointed, simple check in/check out. Friendly staff.
par un voyageur
Publié le 2 mars 2024 sur Expedia
Shower was mouly
par un voyageur
Publié le 25 févr. 2024 sur Wotif
Great location directly opposite the light rail. Easy walking to pacific fair. Room very clean
par un voyageur
Publié le 24 févr. 2024 sur Hotels
par un voyageur
Publié le 19 févr. 2024 sur Wotif
Good value
All the valued amenities
par un voyageur
Publié le 21 janv. 2024 sur Wotif
par un voyageur
Publié le 16 janv. 2024 sur Expedia
