Ratings based on 808 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 9, 2024
Hotel was ok all the shampoo lotion and body was were used they were the small travel ones almost empty. Bed is hard and my sons bed had coffee or something spilt all over the sheets that were obviously not changed. Was in a good location and quite.
Comment from Hotel Management
May 10, 2024 by Manager, Hotel Management
Hello April, We appreciate your feedback and are glad you enjoyed our location and peaceful atmosphere. Guest satisfaction is important to us, and we will share your comments with our housekeeping team for review. Thank you for staying with us, and we hope to welcome you back for an improved experience in the future.
by A traveller
Posted Apr. 19, 2024
Staff is very friendly
Comment from Hotel Management
Apr. 20, 2024 by Manager, Hotel Management
Hello Beverly,We are pleased to hear that you found our staff to be friendly during your stay. We strive to provide excellent service to all our guests. Your feedback is valuable to us as we continue to improve our guest experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A traveller
Posted Mar. 20, 2024 on Expedia
Nice place
Comment from Hotel Management
Mar. 22, 2024 by Manager, Hotel Management
Hello Vicki,We are thrilled to hear that you found our hotel nice during your stay. Guest satisfaction is our top priority and we hope to welcome you back in the future.
by A traveller
Good hotel, location and value.
Posted Mar. 18, 2024 on HotelsThis was a good hotel for our weekend in Grand Rapids.
Despite a late check-in (10:30 PM), the front desk was very helpful and courteous.
Our room was clean and we were happy with the overall size (King + Sofa sleeper in a connecting area.). Slightly disappointed with the shower as it was overhead (straight gravity fall down) with no water pressure so hard to wash longer hair.
Hallways, stairs/elevator and lobby were clean.
Breakfast was the standard hotel waffles, eggs and sausage. No negative issues with the food or breakfast staff.
Hotel location was close to the highway. Limited food options by the hotel, but restaurants within 5-10 minute drive. A negative on the location was the locals use the main road for racing at night about a mile from the hotel, so be alert and careful.
We would stay again if we were in the area.
Comment from Hotel Management
Mar. 22, 2024 by Manager, Hotel Management
Hello Eric, Thank you for sharing your experience with us. We appreciate your kind words about our front desk staff and cleanliness standards. We're glad to hear you found the room satisfactory for your needs. Your feedback about the shower pressure will be shared with our team for review. It's great that you enjoyed our breakfast offerings with no issues. Should your travels bring you back to Grand Rapids, we would be pleased to welcome you again.
by A traveller
Posted Mar. 18, 2024 on Hotels
It was a very nice hotel and everything was what I wanted!! I will go there again!! I willl book there again!! One of my favorite hotel!!
Comment from Hotel Management
Mar. 20, 2024 by Manager, Hotel Management
Hello Sabrina,We are delighted to hear that you enjoyed your stay with us and that our hotel met your expectations. We always strive to provide a pleasant experience for our guests. Thank you for your kind words, and we look forward to welcoming you back on your next visit.
by A traveller
Posted Mar. 17, 2024 on Expedia
Rooms are not deep cleaned.
Front office staff is very strict on not taking breakfast back to your room which is often inconvenient with little ones especially with no high chairs offered.
Comment from Hotel Management
Mar. 19, 2024 by Manager, Hotel Management
Hello Robyn, We appreciate your feedback and will share your concerns with our housekeeping and food & beverage teams for improvement. Our policy serves to maintain a pleasant environment for all guests but will be reviewed for future adjustments.
by A traveller
Posted Mar. 17, 2024 on Expedia
Easy to find and close to the freeway. Nice, spacious, clean rooms with comfy pillows and warm bedding.
Comment from Hotel Management
Mar. 20, 2024 by Manager, Hotel Management
Hello Breanna,We are delighted to hear that you enjoyed our convenient location and comfortable rooms. Your kind words about our amenities are truly appreciated. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.
by A traveller
Posted Mar. 17, 2024 on Expedia
Comment from Hotel Management
Mar. 19, 2024 by Manager, Hotel Management
Hello Kevin, We appreciate you choosing our hotel for your stay! If you have any feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.
by A traveller
Posted Mar. 15, 2024 on Expedia
The property was and the room was clean. There was quite a bit of noise between rooms. The bathroom had an interesting layout with the shower and toilet being in a room with a sliding door. My husband didn't feel it was vry private. I would stay at the hotel again.
Comment from Hotel Management
Mar. 17, 2024 by Manager, Hotel Management
Hello Tonya,We appreciate your feedback on our clean property. We take note of your comments about noise levels and room layout for future improvements. Your willingness to stay with us again is valued; we look forward to welcoming you back.
by A traveller
Posted Mar. 12, 2024 on Expedia
Comment from Hotel Management
Mar. 16, 2024 by Manager, Hotel Management
Hello Lauren, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address them accordingly.
