Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 mars 2024
For 1 night it was ok. The hotel is in a convenient location. Only 5-10 min drive to restaurants and a mall. Pool was a nice size for kids. The only thing we didn’t get hot water in the bathroom sink. Water was freezing to wash hands. Hotel was nice and clean.
Commentaires de Gestion de l’hôtel
30 mars 2024 par General Manager, Gestion de l’hôtel
Thank you for taking time to leave us a review, we appreciate you choosing to stay with us and look forward to welcoming you back to our property.We did fix the issue.
par un voyageur
Publié le 26 mars 2024
Commentaires de Gestion de l’hôtel
30 mars 2024 par General Manager, Gestion de l’hôtel
Thank you for taking time to leave us a review, we appreciate you choosing to stay with us and look forward to welcoming you back to our property.
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par General Manager, Gestion de l’hôtel
Thank you for sharing your experience while staying with us, We are happy to hear your stay was to your standards. We look forward to welcoming you back to our property.
par un voyageur de Wyoming
Publié le 1 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 mars 2024 par General Manager, Gestion de l’hôtel
Thank you for sharing your experience while staying with us, We are happy to hear your stay was to your standards. We look forward to welcoming you back to our property.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
We didn’t get complimentary water this time. We stayed there a few weeks back a did. Was also told when I called Saturday morning breakfast started at 630am so I then booked it for Saturday night as we had to be on the road by 7am but apparently on weekends they don’t start until 7am. Not happy about that!!!
Commentaires de Gestion de l’hôtel
28 févr. 2024 par General Manager, Gestion de l’hôtel
Hello Thank you for sharing your experience while at Hyatt Place GRS, We appreciate you choosing to stay with us. I apologize about the miscommunication from the front desk, our breakfast hours are always mon-fri 6:30a-9a and sat & sun 7a-10a Hyatt Standard. We always Place 2 bottles of water in every room and the water at the front counter is for you i apologize if they did not offer. please feel free in the future stays to take your 2 daily waters from the market area. We look forward to welcoming you back to our property.
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par General Manager, Gestion de l’hôtel
Thank you for sharing your experience while staying with us at Hyatt Place GRS. We appreciate you choosing to stay with us. We can not wait to welcome you back to our property.
par un voyageur de Traverse City
Publié le 23 févr. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
23 févr. 2024 par General Manager, Gestion de l’hôtel
Thank you for leaving us a great review, we look forward to welcoming you back to our property.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
The staff was helpful but we checked in around 11pm, so I asked the front desk person if there were any restaurants nearby he mentioned Denny’s and a Truck Stop. I then inquired if there were any restaurants that delivered he said those two places were the only places that delivered. He neglected to mention that the bar they had was able to provide simple things like sliders and chicken tenders. I discovered this later bc of the sign they had in the room and then I spoke with the front desk in the morning,and they confirmed it.
The only 24 hour Walgreens was 13 miles away! We needed to pick up a couple things we forgot at home…we checked in at 11 but were unable to get back to the room until 1:30am bc the Denny’s was busy and had only one server. I realize the whole restaurant situation may seem irrelevant but it impacted us getting a restful nights sleep. Also the room was improperly cleaned there was a gatorade bottle under the sofa bed cushion along with crumbs and candy wrappers it looked as if it hadn’t been properly cleaned in some time. There was no iron in the room, which they were able to provide but it didn’t work well which created chaos in the morning, since we were short on time
I didn’t address the iron problem with the staff.I have stayed at Hyatt Place before in different cities and had a wonderful experience I wouldn’t say it’s the hotel per se. However, this location was less than impressive and I won’t stay here again nor would I recommend it.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par njg, Gestion de l’hôtel
Thank you for the response.
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking time to leave us a review. We look forward to welcoming you back to our property.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par General Manager, Gestion de l’hôtel
Thank you so much for sharing your experience while here at Hyatt Place GRS, We are so happy to hear you enjoyed your stay and we look forward to welcoming you back to our property.
