Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Service et personnel
5,0 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2023 sur Expedia
Expedia hat uns gerettet und aus dem Hotel befreit. Zu viele Treppen zum Zimmer. Dreckige Räume, Insekten im Bad, Schimmelspuren im Badezimmer, kein Essen nach 21:00 auch wenn man spät im Hotel ankommt, Personal kennt sich im eigenen Hotel nicht aus.
NIE WIEDER! FINGER WEG!
Commentaires de Gestion de l’hôtel
7 oct. 2023 par GM, Gestion de l’hôtel
Sehr geehrter Gast,Zunächst einmal möchte ich meine Entschuldigung dafür aussprechen, dass Ihr kurzer Aufenthalt in unserem Resort so unangemessen war. Ihre Erlebnisse entsprechen nicht den Standards, die wir normalerweise unseren Gästen bieten möchten.Dennoch ist es bedauerlich, dass Sie uns keine Zeit gegeben haben, alternative Lösungen für ihre Anlegung zu finden, um ihren Aufenthalt bei uns angemessen zu gestalten. Trotzdem nehmen wir Ihre Kommentare sehr ernst, da wir immer bemühen, allen unseren Gästen erstklassigen Service zu bieten.Mit freundlichen Gruessen,Antonios GonianakisHotel Direktor
par un voyageur de Iowa City
Publié le 11 sept. 2023 sur Expedia
Decent option but not 5 stars. Restaurant reservation system left a lot to be desired. Everything full the moment they were available. Literally within 1 minute of opening only times we’re 9pm and even those options were limited. Staff didn’t try to be helpful. If you’re similar to Cancun all inclusive, this will fall short.
Commentaires de Gestion de l’hôtel
12 sept. 2023 par GM, Gestion de l’hôtel
Dear Marvin,Thank you for sharing your feedback regarding your recent stay at the Atlantica Caldera Palace Resort. We appreciate your input as it helps us to continually improve our services and guest experiences.I'm sorry to hear that you were not completely satisfied with your restaurant reservation experience. We understand how important it is for our guests to have a variety of dining options available. We apologize for any inconvenience you may have encountered with the availability and timing of restaurant reservations. We will review our reservation system to see if there are areas for improvement and work on providing a more seamless process for our guests.Your comments are valuable to us, and we take them seriously as we strive to meet and exceed our guests' expectations. We hope that despite these challenges, you were able to enjoy other aspects of your stay, and we would welcome the opportunity to host you again in the future, with improvements based on your feedback.Thank you for choosing Atlantica Caldera Palace Resort, and we hope to have the chance to provide you with an even better experience on your next visit.Best regards,Antonios GonianakisGeneral Manager
par un voyageur
Publié le 8 sept. 2023 sur Expedia
Lovely modern property, beautifully laid out. Lots of pools including adults only areas. Several different restaurants. All inclusive food was excellent. Nice beer, shame about the included wine. Own segment of beach just outside property. Small village nearby to wander around. Would recommend to families and couples of all ages.
Commentaires de Gestion de l’hôtel
9 sept. 2023 par GM, Gestion de l’hôtel
Dear Peter,Thank you for taking the time to share your feedback about your recent stay at our resort. We are thrilled to hear that you had a lovely experience and enjoyed the modern property, the variety of pools, and the beautifully laid-out surroundings.It's great to know that you found the all-inclusive food excellent and appreciated the nice beer. We take your feedback about the included wine into consideration, and we will look into ways to improve this aspect of our service.We're glad you enjoyed the proximity to the beach and the small village nearby, which added to your overall experience. Thank you for recommending our resort to families and couples of all ages.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If you have any further comments or suggestions, please feel free to share them with us. Your feedback is valuable in helping us continually enhance our services.Best regards,Antonios GonianakisGeneral Manager
par un voyageur
Publié le 3 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2023 par GM, Gestion de l’hôtel
Dear Maja,Thank you for your kind words and for awarding us a 5* rating for our services. We are thrilled to hear that you had a wonderful experience with us.Guest satisfaction is our top priority, and we are delighted that we were able to meet your expectations. If you have any further feedback or if there's anything specific you would like to share about your stay, please feel free to do so. Your comments are valuable to us as we continuously strive to provide the best possible experience for our guests.We look forward to the opportunity of welcoming you back in the future. If you have any future plans to stay with us, please don't hesitate to reach out, and we will be happy to assist with any arrangements.Best regards,Antonios GonianakisGeneral Manager
par un voyageur
Great stay
Publié le 26 août 2023 sur HotelsGreat hotel, and I especially like how Adult area is segregated from kids one (swimming pools and a bar). The sea is fantastic! Staff is very helpful, rooms are big and are very clean.
Commentaires de Gestion de l’hôtel
29 août 2023 par GM, Gestion de l’hôtel
Dear Yanina,Thank you for taking the time to share your positive feedback about your experience at our hotel. We're thrilled to hear that you had a great stay and enjoyed various aspects of our property.We're pleased to know that you appreciate the segregation of the adult area from the kids' area, providing a more tailored experience for different preferences. It's wonderful that you enjoyed the fantastic sea, found our staff to be helpful, and were pleased with the size and cleanliness of our rooms.Your kind words mean a lot to us, and we're grateful for your endorsement. If you have any further comments or if there's anything else you'd like to share, please feel free to reach out to us.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another great experience.Best regards,Antonios GonianakisGeneral Manager
par un voyageur
Publié le 11 juill. 2023 sur Expedia
This is a great all inclusive resort! When we arrived, they surprised us with a free upgrade and gave us a family suite which was amazing. It even had a private pool! They received us with juice for the kids and sparkling wine for me and my husband. They gifted us a wine bottle and a fruit basket. The food in all the restaurants was a little bland for my taste but good. They have many pools, so it never feels crowded. My kids were entertained during the day at the pool and in the ocean. In the evenings, they enjoyed playing in the gaming room very much. They ran around the resort by themselves, and it was very safe. We were mostly in the beach where they have bar service and a water fountain. The lifeguard was always on watch, and we felt very safe swimming in the ocean. The beach is beautiful, and the ocean is calm. From the resort you can see the amazing sunsets. I would go back in a heartbeat!
Commentaires de Gestion de l’hôtel
12 juill. 2023 par GM, Gestion de l’hôtel
Dear Alejandra,Thank you for taking the time to leave such a positive review about your recent stay at our Atlantica Caldera Palace resort. Your kind words are greatly appreciated, and we are pleased to hear that you enjoyed the many amenities that we have to offer.We are thrilled that our team was able to provide you with excellent service upon arrival, and that you and your family enjoyed the family suite upgrade, which comes with a private pool. It's excellent news to know that your kids were entertained throughout their stay, especially with the gaming room, and the lifeguard on duty at the beach made you feel safe.We appreciate your feedback regarding the food, and we will be sure to relay your comments to our culinary team to ensure that we improve in this aspect of your experience in the future.We are delighted to hear that your kids enjoyed the pool and the sea, and that you were able to admire the stunning sunsets from our resort. We hope that your experience here is something that you will cherish for years to come, and we look forward to welcoming you back as guests in the near future.Warm Regards,Antonios GonianakisGeneral Manager
par un voyageur
Publié le 9 juill. 2023 sur Expedia
After a short notice booking we were worried that we might have made a hasty decision when choosing this resort. The moment that we arrived those fears disappeared. Absolutely fantastic property. Service is superior to any other resort that we have visited in this world. You will be doing yourself a disservice not to book this resort for your next family vacation. We can not stress enough how wonderful this resort is for a family vacation
Commentaires de Gestion de l’hôtel
10 juill. 2023 par GM, Gestion de l’hôtel
Dear James Michael,Thank you for choosing our Atlantica Caldera Palace resort for your family vacation and for taking the time to share your feedback. We are thrilled to hear that your initial worries disappeared the moment you arrived and that you had an absolutely fantastic experience at our property.It brings us great joy to know that our service exceeded your expectations and that you found it superior to any other resort you have visited in the world. We are honored by your kind words and appreciate your recommendation to others.Creating a wonderful experience for families is a top priority for us, and we are delighted to hear that our resort was perfect for your family vacation. We strive to provide a memorable and enjoyable stay for all our guests, and we are glad we could deliver on that promise for you.Once again, we sincerely appreciate your positive feedback, and we hope to have the pleasure of welcoming you and your family back to our resort in the future. If there is anything else we can assist you with, please feel free to let us know.Best regards,Antonios GonianakisGeneral Manager
par un voyageur
Publié le 4 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
27 juill. 2023 par GM, Gestion de l’hôtel
Dear Luke,Thank you for sharing your feedback with us. We regret if your stay at our hotel fell short of your highest expectations and we appreciate your honest assessment.We value all feedback from our guests, and we take your comments seriously. Understanding areas where we may have fallen short allows us to make improvements and deliver a better experience for our guests.If there are specific aspects that you believe could be improved, we would be grateful if you could provide us with more details so that we can address them accordingly.Your satisfaction is of utmost importance to us, and we hope that you will consider giving us another chance to provide you with a better stay in the future.Thank you for staying with us, and we hope to have the opportunity to welcome you back and exceed your expectations.Best regards,Antonios GonianakisGeneral Manager
par un voyageur
Publié le 21 juin 2023 sur Expedia
Wat een fantastisch hotel! Personeel zeer kindvriendelijk, leuke activiteiten, aan het strand, heerlijk uitgebreid buffet! Aanrader!
Commentaires de Gestion de l’hôtel
21 juin 2023 par Antonios Gonianakis, GM, Gestion de l’hôtel
Beste Remco,Bedankt voor je enthousiaste feedback! We zijn verheugd dat je een fantastisch verblijf hebt gehad in ons hotel en dat je tevreden was over ons kindvriendelijke personeel, de leuke activiteiten, de ligging aan het strand en het uitgebreide buffet.Bij ons streven we ernaar om een geweldige ervaring te bieden aan al onze gasten, inclusief gezinnen. Het doet ons goed te horen dat ons personeel kindvriendelijk was en dat er veel leuke activiteiten waren om van te genieten.Ook zijn we blij dat je hebt genoten van ons uitgebreide buffet. We doen ons best om een gevarieerde en smakelijke selectie van gerechten aan te bieden, zodat er voor ieder wat wils is.Nogmaals bedankt voor je aanbeveling en we hopen je in de toekomst opnieuw te mogen verwelkomen in ons fantastische hotel!
par un voyageur
Publié le 14 mai 2023 sur Expedia
The resort is extremely clean and well maintained. The staff are very kind and accommodating. I am glad we chose this resort as it had tons of pools, seating options and a huge delicious buffet. Pools are very cold in May but still was a beautiful resort with ocean view and easy access. There are lots of excursions that can be easily signed up for, the quadding tour was very fun!
I wish we had been informed when getting there that dinners need to be reserved if you want to go anywhere except the buffet. Even though we didn’t go during the very busy time it was near impossible to get a dinner reservation so we ended up eating at the buffet a lot but there was always a large selection there at least. There were lots of children which wasn’t a problem for myself or my husband and there are a few options for adult only areas but if you want a resort with no kids running around/swimming/yelling then this is not the place for you. The little shop on the resort where you can buy sunscreen etc is very expensive but there is a shop directly across the street from the resort that sells everything for half the price. It rained a few days so we looked at the spa at the resort but all of the treatments were extremely overpriced and the spa staff were a tad pushy. Overall, everything considered, I would recommend and go back to this resort!
Commentaires de Gestion de l’hôtel
16 mai 2023 par GM, Gestion de l’hôtel
Dear Jaymie-Lynn,Thank you for sharing your experience at our resort "Atlantica Caldera Palace"! We're glad to hear that you found our property to be clean and well maintained, with a friendly and accommodating staff. It's wonderful that you enjoyed the variety of pools and the delicious buffet. We apologize for any inconvenience regarding the dinner reservations and will take your feedback into consideration for future improvements. We appreciate your recommendation and hope to welcome you back to the resort in the future!Antonios GonianakisGeneral Manager
