Avis Mitsis Grand Hotel Beach Hotel - All inclusive

Dear Jean Francois,Thank you very much for this positive rating. It is truly a pleasure to know that you have enjoyed your stay with us.Kind regards,

Dear Nicolas,Thank you for taking the time to share your feedback about your recent stay at our Mitsis Grand Hotel. We greatly appreciate your input as it helps us continually improve our services.We are genuinely sorry to hear about your experience with our Italian restaurant being fully booked during your stay. We understand how important it is for our guests to enjoy our dining options, and we apologize for any inconvenience this may have caused. Your feedback has been duly noted into consideration for further improvements.Additionally, we understand that our rooms may not be as modern as some guests may prefer, and we apologize if this impacted your overall enjoyment of your stay.We value your feedback and hope that you will consider giving us another chance to provide you with an outstanding stay. Kind regards,

Dear Victor,Thank you for taking the time to share your feedback following your recent stay at our hotel. Regarding the meals, we understand that dining is a crucial aspect of any stay, and we deeply regret it if our offerings did not meet your culinary preferences. Our kitchen team provides a diverse and delicious dining experience. It’s a shame though that you fail to mention our different a la carte restaurants besides the main buffet restaurant, where our guests can find a range variety of dishes.We constantly strive to maintain and improve the quality of our accommodation, and we will certainly review your concerns to ensure that we address any areas that require attention.We genuinely hope that you might consider giving us another opportunity to showcase the true level of service and excellence we are known for.Kind regards,

Dear Giovanna,We would like to express our sincere gratitude for taking the time to share your experience following your recent stay at our hotel. We sincerely apologize for any inconvenience you encountered regarding the condition of the bathrooms. We assure you that we are committed to continuously improving and maintaining the highest standards of comfort and aesthetics throughout our property.We value your input on the frequency of housekeeping services but please note that the guests are presented with the option to choose and provide their preferences upon arrival, as facilitated by our staff.Kindly be informed none of our rooms or other hotel departments are dirty, as we strictly follow all the health and safety protocols. Nevertheless, we will be reviewing our cleaning procedures with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained to a high standard.We want to express our understanding of your observation regarding the pool area. The popularity of this time of year does indeed lead to increased occupancy, which naturally results in a higher demand for our pool facilities. While we are pleased to see our guests enjoying the pools, we acknowledge the challenges it may pose in securing a comfortable spot.Additionally, we are delighted to hear that you found the live music performances in the evenings to be enjoyable. Your praise for our culinary offerings and the quality of our reservation-based restaurants warms our hearts.Your valuable feedback is instrumental in our ongoing efforts to enhance the guest experience and provide impeccable services.Should your travels bring you back to Rhodes, we hope to have the pleasure of welcoming you once more.Warm regards,

Dear Mrz. Renan,Thank you very much for this rating.Kind regards,

Dear Mr. Bernard,Thank you for taking the time to share with us your kind impressions regarding your recent stay at the Mitsis Grand Hotel.As a five-star hotel, we take pride in delivering exceptional service and exceeding our guests' expectations, and it is disheartening to learn that we fell short of meeting yours.First of all, with a total of 7 restaurants available within our hotel, we strive to cater to a wide range of tastes and preferences. Each of our dining establishments is carefully curated to offer a unique and memorable culinary experience. Our team of talented chefs works diligently to craft delectable dishes using the finest ingredients and we are sorry if you did not experience that.Furthermore, we sincerely apologize for the inconvenience you faced with the room's soundproofing. Our aim is to create a peaceful and relaxing environment for our guests, and we are disappointed to learn that we failed to deliver on this aspect. Additionally, our professional staff when were aware of this dissatisfaction, took immediate measures to change your room.Moreover, you incurred additional charges because you chose to upgrade your room type for the rest of your stay.Nevertheless, your feedback is a valuable learning opportunity for us, and we promise to work diligently to make the necessary changes to regain your confidence in us.We thank you once again for bringing these matters to our attention.We hope to have the chance to welcome you back in the future, providing you with an unforgettable and truly five-star experience.Kind regards,

Dear Mrs. Esther,Thank you for choosing to stay at our Mitsis Grand Hotel and for taking the time to share your feedback. We truly appreciate your kind words about our pleasant and efficient staff. Your satisfaction is of utmost importance to us, and we are delighted to hear that our team left a positive impression on you.We are surprised to hear your negative comments about our food and beverage offerings since most of our guests consider this one of our strongest points. It saddens us to read you did not experience this.We are sorry to learn that you found the quality of our buffets to be below your expectations compared to your previous visit. We take all guest feedback seriously, and your comments have been shared with our culinary team for immediate review and improvement. We are committed to providing exceptional dining experiences, and we apologize for any disappointment caused during your stay.Kind Regards,

Dear Marie Christine,Thank you very much for dedicating your time to write this lovely review!We are delighted that you enjoyed our location!We hope to see you again!Kind regards,

Dear Stéphanie ,Thank you for taking the time to post your feedback following your stay with us. We do appreciate you taking the time to share your experience from our hotel.First of all, we would like to thank you for your kind compliments about our devoted staff. We appreciate that you saw the dedication of our professional and service-minded personnel.We are glad that you were satisfied with our bars and the room service.Moreover, we are sorry to read that the hotel did not meet your expectations and we would like to apologize for any dissatisfaction felt.However, we have also reviewed your feedback with our F&B team and rest assured we will be sure to evaluate your feedback in order to achieve the highest standard in guest service.We would like to point out that the vast majority of our guests perceive that Mitsis Grand Hotel provides food to fit everyone’s liking, with a big variety and excellent value and it saddens us that you didn't enjoy it.Once again thank you for taking the time to bring the above issues to our attention. We feel that the rating awarded does not represent the overall value offered in the hotel and very much hope that there was some level of enjoyment out of your stay with us and that you would consider returning to Rhodes Island again in the future.Kind Regards,

Dear Regis,Thank you very much for taking the time to write your lovely impressions regarding your recent stay at Mitsis Grand hotel.We hope to have the chance to welcome you again in the near future!Kind regards,