Note fondée sur 39 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
5,0 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2023 sur Expedia
Nous sommes restés 4 nuits au NOŪS. En couple. L’hôtel est très propre et l’architecture est superbe. Un gym pratique, avec accès sauna et bain vapeur à volonté nous ont conquis. Les suites avec piscine privées sont très agréables. Cependant le personnel est peu formé pour un hôtel 5*. Le service est lent, et peu personnalisé comparé à ce que l’on peut s’attendre d’un hôtel dans ce genre.
Il n’y avait pas grand monde à l’hôtel, ce qui est bien pour la tranquillité en journée mais le soir venu, aucune ambiance à la piscine principale ou ailleurs dans le complexe. C’est très limité. C’est carrément un hôtel pour aller se reposer.
Commentaires de Gestion de l’hôtel
15 août 2023 par NOŪS Team, Gestion de l’hôtel
Dear delphine,Thank you for choosing to stay with us at NOŪS Santorini and for taking the time to share your review! We are glad to hear that you enjoyed the cleanliness of our hotel and were impressed by our architecture. We are also thrilled that our Spa's thermal area, featuring the sauna, steam room and cold plunge pool, added to your positive experience. These facilities are accessible to all our guests and contribute to the overall ambiance of rejuvenation.Lastly, we would like to apologize for any instances where our service did not meet your expectations. Your feedback on our staff's responsiveness and personalization is invaluable, and we will use it to refine our training approach.Thank you again for your insights. We hope to have the pleasure of welcoming you back and delivering a more exceptional stay!Kind regards,Charalampos NaslasGeneral Manager
par un voyageur
Publié le 11 mai 2023 sur Expedia
Personnel au top et hotel magnifique.
Commentaires de Gestion de l’hôtel
11 juin 2023 par Leah Skalisti, Gestion de l’hôtel
Dear Mr. Migeot,We are delighted to hear that you enjoyed your stay with us, and that our staff stood up to your expectations.We look forward to hosting you again for another relaxing vacation!Warm regards,
par un voyageur
Publié le 20 août 2022 sur Expedia
Hébergement situé au centre de l'ile ce sui permet de bien la visiter. Le village de messaria, peu touristique, permet de rencontrer les iliens ce sui n'est vraiment pas le cas à Oia ou Fira...
Un seul reproche les petits dejeuner,le restaurant et les boissons sont hirs de prix ?
Commentaires de Gestion de l’hôtel
21 août 2022 par Mike Metaxas - General Manager, Gestion de l’hôtel
Dear Judith, Thank you for your kind review, we greatly appreciate your constructive feedback. We would however like to clarify that in order not to compromise the quality of raw materials, we have selected this pricing policy (which in fact is in line with other 5-star hotels on the island). That being said, we value your input and will certainly consider it. We look forward to welcoming you back hopefully soon. Most sincere regards, Mike Metaxas General Manager
par un voyageur
Publié le 16 août 2022 sur Expedia
Super
Commentaires de Gestion de l’hôtel
18 août 2022 par Mike Metaxas - General Manager, Gestion de l’hôtel
Dear Serdal,
Thank you for your comment.
We are happy you enjoyed a super stay, and hope to welcome you back soon.
Most sincere regards,
Mike Metaxas
General Manager
par un voyageur
Publié le 21 oct. 2023 sur Expedia
Beautiful property, very attentive staff, gorgeous rooms and decor. Plus conveniently located to access all parts of the island!! Easy 5-10 min drive into Fira as well. Good restaurants located all around!
Commentaires de Gestion de l’hôtel
27 nov. 2023 par Charalampos Naslas General Manager , Gestion de l’hôtel
Dear Rachel, Thank you for your wonderful comments! We are thrilled to learn that you enjoyed our beautiful property and that our staff actively contributed to making your stay memorable. Looking forward to welcoming you again soon. Kind regards,
par un voyageur
Publié le 22 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
24 nov. 2023 par Charalampos Naslas General Manager , Gestion de l’hôtel
Dear Myriam Thank you for rating us with a perfect score! We're thrilled to know that your experience at NOŪS Santorini met or exceeded your expectations. Your satisfaction is our priority, and we can't wait to welcome you back for another outstanding visit. Kind regards,
par un voyageur
Publié le 2 sept. 2023 sur Expedia
Potential enhancements: water refill station and kettles in room
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Charalampos Naslas General Manager, Gestion de l’hôtel
Dear Rachna, Thank you for choosing to stay with us at NOŪS Santorini and for taking the time to leave this review. We appreciate your feedback and take all guest suggestions seriously. We are grateful for your suggestion regarding the addition of water refill stations. It is a thoughtful idea that aligns with our commitment to sustainability. We will explore the possibility of implementing this feature to enhance our guests' experience. Regarding the suggestion for kettles in rooms, we understand the convenience this would provide for our guests. We will certainly consider this as we continuously strive to improve our accommodation. Your insights are invaluable, and we look forward to incorporating enhancements that contribute to a more comfortable and enjoyable stay for our guests. If you have any more suggestions or if there's anything else we can do for you, please don't hesitate to let us know. We hope to welcome you back to NOŪS Santorini in the future. Kind regards,
par un voyageur
Publié le 29 août 2023 sur Expedia
Stunning hotel, stunning location and amazing staff and food. Highly recommend.
Commentaires de Gestion de l’hôtel
21 nov. 2023 par Charalampos Naslas, General Manager, Gestion de l’hôtel
Dear Minesh,Thank you for choosing NOUS Santorini for your vacation and for taking the time to write this comment. We are glad that you enjoyed our premises to the fullest. Hopefully we will be welcoming you again in the future. Kind regards,
par un voyageur
Publié le 21 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2023 par NOŪS Team, Gestion de l’hôtel
Dear Erin,We are delighted to see your positive feedback! Your satisfaction is our priority, and we are glad you had a great experience at NOŪS Santorini. We hope to have the pleasure of hosting you again soon!Best regards,Charalampos NaslasGeneral Manager
par un voyageur
Excellent
Publié le 18 août 2023 sur HotelsA very pleasant stay at NOŪS. Check in was swift and pleasant. As a Gold Member of Expedia, requested an upgrade and was pleasantly surprised. Clean, spacious room with a private pool. New built hotel.
Easy access to nearby restaurants and interesting sites to visit.
Polite and ready to assist staff. Good breakfast. Will visit again.
Commentaires de Gestion de l’hôtel
25 août 2023 par NOŪS Team, Gestion de l’hôtel
Dear Kwasi A,Thank you so much for taking the time to share your wonderful experience at NOŪS Santorini! We are very happy to hear that you had such a pleasant stay and that our team was able to make your visit special.It is great to know that the check-in process was smooth and enjoyable for you. As a Gold Member of Expedia, we are committed to providing you with exceptional service, and we are delighted that your upgrade exceeded your expectations. We are also glad to hear that you found our location convenient and our staff polite and helpful!Thank you again for choosing our hotel, and we can't wait to welcome you back on your next visit!Best regards,Charalampos NaslasGeneral Manager
