Note fondée sur 900 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Front Office Manager, Gestion de l’hôtel
Dear Eric, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Mystic Marriott Hotel & Spa. We'd love to host you again someday for yet another unforgettable visit.Best regards,Cindy JonesFront Office Manager
par un voyageur
Mauvais rapport qualité / Prix
Publié le 4 nov. 2019 sur Hotelshôtel très bruyant. Notre chambre été située en dessus des aérations. Très mauvaise isolation phonique.
ais le petit déjeuner était très correct.
par un voyageur
Publié le 16 août 2019 sur Hotels
par un voyageur
Publié le 29 mai 2024
Overall the hotel was nice . Room was clean and front desk was very friendly . The only gripe I have is that housekeeping was going down the hallway at 9:15 am , no where near the check out time of 11:00 am . Housekeeping need to be mindful that some folks may still be asleep . Other than that , hotel is fantastic
Commentaires de Gestion de l’hôtel
30 mai 2024 par General Manager, Gestion de l’hôtel
Dear Lisa, We thoroughly enjoyed reading your remarks about Mystic Marriott Hotel & Spa. We are glad our associates and our accommodation enhanced your stay! However, we hope you will accept our apologies regarding our housekeeping service. Your concerns are being shared with the appropriate individuals. It was our pleasure to host your visit, and we look forward to seeing you soon.Best regards,Cindy JonesFront Office Manager
par un voyageur
Publié le 13 mai 2024
par un voyageur de South Salem
Publié le 27 mars 2024
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Front Office Manager, Gestion de l’hôtel
Dear Juan, It is wonderful to know you enjoyed everything about your time at Mystic Marriott Hotel & Spa and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Best regards,Cindy JonesFront Office Manager
par un voyageur
Publié le 4 mars 2024 sur Hotels
The check was delayed by 30 minutes as the credit card reader was not working properly. We were given our room key after a half hour and were still not able to provide a credit card for incidentals.
The next morning the housekeeping crew was loud in the hallway and actually woke us up.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Front Office Manager, Gestion de l’hôtel
Dear Steve, Thank you for sharing your experience at our hotel. We hope you will accept our apologies for the concerns you experienced during check-in. We are sorry if you have not yet received your credit card. Your experience does not reflect our usual standards, and we genuinely regret any frustration caused. If you wish to discuss this further, please do not hesitate to contact us directly. We are grateful for your patience and feedback.Best regards,Cindy JonesFront Office Manager
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Front Office Manager, Gestion de l’hôtel
Dear Kathleen, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Mystic Marriott Hotel & Spa. We look forward to your return and wish you all the best with your future travels.Best regards,Cindy JonesFront Office Manager
par un voyageur
Publié le 3 mars 2024 sur Expedia
The hotel was in good shape , the room was an 8 out of 10 as the bathroom was not thoroughly cleaned .
This is our second time there and the first time the bathroom had remnants of the prior people so we are hoping our third visit will not have this issue-
Respectfully,
Jodie O’Keefe
Commentaires de Gestion de l’hôtel
4 mars 2024 par Front Office Manager, Gestion de l’hôtel
Dear Jodie, Thank you for your feedback on your recent stay at Mystic Marriott Hotel & Spa. We appreciate your return visits and value your comments. Please accept our sincere apologies for any oversight of the bathroom's cleanliness. Rest assured, we take your concerns seriously and are committed to ensuring your next visit surpasses expectations. We look forward to hosting you again for an improved experience.Best regards,Cindy JonesFront Office Manager
par un voyageur
Publié le 3 mars 2024 sur Expedia
Room service tray was left in hallway for more than 24 hours. Asked staff about it and they didn’t do anything.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Front Office Manager, Gestion de l’hôtel
Dear Shaun, Thank you for sharing your experience at our hotel. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Best regards,Cindy JonesFront Office Manager
