Ratings based on 85 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Good location, but best hospitality
Posted Feb. 6, 2024 on HotelsI stayed in the hotel for 2 nights. Location is good, a few blocks to the main avenue. The room is comfortable. There is a big living room and a huge kitchen to prepare meals. But most importantly, the hospitality of the owner, Ms. Lucy, was the best. She took care of arranging a tour and even at taxi at 6am for me. And the environment was very warm and welcoming.
by A traveller from Richmond
Posted Jan. 31, 2024 on Expedia
by A traveller
Posted Nov. 20, 2023 on Expedia
Staff is very kind.
by A traveller
Posted May 24, 2023 on Expedia
Olga is a very affordable hostel, Lucy, the manager is amazing! she's caring and very helpful, also the place is spacious, quiet, clean and safe, I really enjoyed my stay here!
by A traveller
Posted May 2, 2023 on Hotels
by A traveller
Posted Dec. 17, 2022 on Expedia
Absolutely wonderful. The best customer service and hostess I’ve ever met. Very clean and great location. I think this is the best hostel I’ve ever stayed at. I strongly recommend.
by A traveller
Posted Dec. 14, 2022 on Expedia
very unsafe area
Comment from Hotel Management
Dec. 23, 2022 by Lucy Camacho, Hotel Management
Muchas gracias por tu reseña, acerca de tu observación del área lo único que te puedo comentar es que nos encontramos en una área comercial y los locales cierran alrededor de las 8 pm, y a partir de esa hora el tránsito baja considerablemente pero de eso a decir que es insegura no estamos de acuerdo, nunca nos han asaltado a un huésped, quizás tuviste alguna experiencia no grata pero te aseguro que no fué cerca del hostal y quizás en horas de la madrugada, aún así sentimos que había más puntos para evaluar pero tu optaste por basar toda tu reseña en uno solo.
by A traveller
Posted Aug. 3, 2022 on Hotels
I didn't give the hotel all stars for 2 reasons. First, I always had a hard time flushing the toilet because it would always get stuck. Lastly, we had just come from Puerto Vallarta and we got bit by small jelly fish like creatures, when we slept the first night we couldn't sleep because our skin was itchy we thought it was due to our tiny tiny bites. The next two nights it was the same thing, but now we thought it was due to mosquitos because we left the door open since it was hot (beginning of July) the next few night we kept having the same issue with hives on our skin, so I told the hotel keeper that the bed probably had bed bugs, but she insisted that our bites did not looked that they were due to bed bugs, she changed the sheets and cover and said that she inspected the bed and found nothing... I also checked .. but to be honest I wasn;t sure what I was looking for. So we stayed for a week and never really found out what it was. I stay at 5 different places and this was the only one where we didn't slept comfortably. Hotel keeper said that the previous couple wrote a review and didn't mentioned anything about bed bugs. Other than that service was great, they do laundry for 50 pesos, she can order uber for you we tried to our our app but it was easier for to do, she cleaned room when we asked, the area is safe, it its about 15 min walking to the Cathedral. Beware of taxis, they will overcharge you like you have no idea, walk, ask her to order an uber for you, use subway
Comment from Hotel Management
Aug. 5, 2022 by Lucy Camacho, Hotel Management
Lamentamos pongas en duda que no se revisó tu cama y tu habitación, se hizo a conciencia y como se te comentó en ese momento una pareja estuvo varias noches anteriores a tu llegada y no tuvieron ningún problema de hecho realmente nos calificaron con 10, no puedo decir con certeza si tus picaduras salieron aquí o ya las traías pues no te revisamos, recuerdo haberte comentado que estuviste en Mazamitla y paseaste por la naturaleza, en ocasiones hay plantas a las que puedes ser alérgica sin saberlo, de hecho siempre estuvimos al pendiente de como dormías y tu mísma hermana comentó que todo estaba bien, como último dato informativo nosotros fumigamos mensualmente y tenemos bitácora y registro de la misma. . De hecho cuando salieron de la habitación se realizó una fumigación exahustiva y no se encontró nada y había muy poca probabilidad de que sucediera pues nuestros colchones son nuevos y se aspiran cada que sale un huésped.
by A traveller
Posted Jul. 9, 2022 on Expedia
Lucy was incredibly helpful, ordering me food during a downpour, and calling me taxis. Thanks Lucy!
by A traveller
Great hostel and room with super helpful Lucy
Posted Jul. 9, 2022 on HotelsAfter reading the other guests reviews, I can only add that they are accurate and that Lucy made a difference in my stay.
The private room with balcony overlooking the courtyard was super pleasant and quiet. I enjoyed my stay a lot and even extended for several days. Definitely booking again when the same room will be available upon my return to Guadalajara. Thank you Lucy
