6/10 Okay
CECILE ROSSI
Travelled with family and small children
Feb 24, 2026
staff is nice but not helpful / i could not get my car at the airport so i was hoping they would help me to get one but apart giving me phone numbers with people not answering they could not help - not even taxis - they give you list of numbers and that’s it - only one staff number tried to help me
the next issue is the activities - they do not offer day trips except boat or kayak trips to the inlet facing the resort
this hotel is located in a very remote area so they have to offer day trips and activities it is very important
then the next issue is the palmas restaurant kitchen and service / this is so so slow they call it beach time
the room cleaning service is excellent
rooms are nice and clean but very old particularly the bathrooms
the room views on the garden are beautiful particularly if you are ground floor
the pools are good except the fact it’s hard to get towels (for some reasons they are always in the dryer )
the beach is beautiful but careful this if a very closed bay so water soil is very very muddy like similar to a lake
again the view is very beautiful so you can spend days by the pools
CECILE ROSSI
Stayed 4 nights in Feb 2026































