Ratings based on 333 Guest Reviews

Hear it directly from our travellers
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Quick trip to Guerande

Posted Jul. 11, 2022 on Hotels
Modern hotel close to the centre of the old town. Convenient for visiting the region. Good sized rooms and excellent air conditioning. Would stay here again.
Comment from Hotel Management
Jul. 23, 2022 by La reception, Hotel Management
Bonjour, Nous sommes ravis d'apprendre que vous avez apprécié votre séjour au sein de notre hôtel. Nous vous remercions pour votre avis. Nous espérons que vous reviendrez nous voir bientôt ! Cordialement, La réception
5 out of 5
by A traveller

Posted Jul. 9, 2022 on Expedia
Nice, comfortable property and walking distance to the medieval city.
Comment from Hotel Management
Jul. 23, 2022 by La reception, Hotel Management
Madame, Nous sommes ravis d'apprendre que vous avez apprécié votre séjour au sein de notre hôtel. Nous vous remercions pour votre avis. Nous espérons que vous reviendrez nous voir bientôt ! Cordialement, La réception
4 out of 5
by A traveller

Posted Jul. 6, 2022 on Hotels
Comment from Hotel Management
Jul. 23, 2022 by La reception, Hotel Management
Monsieur, Nous sommes ravis d'apprendre que vous avez apprécié votre séjour au sein de notre hôtel. Nous vous remercions pour votre avis. Nous espérons que vous reviendrez nous voir bientôt ! Cordialement, La réception
5 out of 5
by A traveller from SANTA MARIA

Posted Jul. 1, 2022 on Expedia
Very nice crew, clean property.
Comment from Hotel Management
Jul. 2, 2022 by Anouk, Hotel Management
Bonjour Monsieur Fahmy, Nous vous remercions d'avoir pris le temps de nous écrire votre expérience suite à votre séjour dans notre établissement et nous ne manquerons pas de le partager avec l'ensemble de notre équipe. Au plaisir de vous accueillir à nouveau au seins de notre établissement. Bien cordialement, La Réception.
5 out of 5
by A traveller

Posted Apr. 30, 2022 on Expedia
A friendly place close to La Baule :)
Comment from Hotel Management
Nov. 15, 2022 by La réception, Hotel Management
Bonjour, Nous sommes ravis d'apprendre que vous avez apprécié votre séjour au sein de notre hôtel. Nous vous remercions pour votre avis. Nous espérons que vous reviendrez nous voir bientôt ! Cordialement, La réception
3 out of 5
by A traveller

Comfortable overnight stay!

Posted Jul. 27, 2021 on Hotels
Check-in was slow, but efficient. Although pre-paid online, Reception in error thought we had to pay on site and quoted rate of 69.70 euros. Then it was determined payment had been made online, but at a higher rate of 85.00 euros. I will need to discuss this with Hotels.com, but I assume I will not receive any rebate. First assigned room had no wifi service, which we needed. Front Desk immediately and easily changed us to a different room with excellent wifi service. Front Desk Receptionist was very helpful and professional. Room is very comfortable. Hotel is very well located with a short drive to many interesting places. Unfortunately, room does not have a refrigerator. Overall opinion, good value for money.
Comment from Hotel Management
Jul. 27, 2021 by La réception, Hotel Management
Bonjour, Merci d'avoir pris le temps de commenter votre récent séjour dans notre établissement. En nous faisant part de ce qui vous a plu pendant votre séjour, et ce qui vous a moins plu, vous nous aidez à vous offrir une expérience de qualité supérieure, à vous comme aux autres hôtes à l'avenir. Nous espérons que vous reviendrez nous voir bientôt. Cordialement, La réception
4 out of 5
by A traveller

Nice, comfortable hotel

Posted Jun. 20, 2021 on Hotels
Hotel is clean and updated. Sofa bed was a little rough on the back, probably good for kids. The king bead was very comfortable. Nice size room and bathroom. Quite area. Nice looking pool area, even though we did not use it. Great location, close to medieval town and other sight seeing.
Comment from Hotel Management
Jul. 6, 2021 by Reception, Hotel Management
Dear Guest Thank you for taking the time to leave a review about your stay. I am delighted to learn that your stay at our hotel went well. We hope to see you very soon. Sincerely, The reception.
4 out of 5
by A traveller

Pratique pour visiter Guérande

Posted Oct. 19, 2020 on Hotels
Hotel sympathique, les espaces sont agréables. La zone autour a assez peu d'interêt, mais c'est à seulement 10min à pied de Guérande intra-muros, donc très pratique.
Comment from Hotel Management
Oct. 26, 2020 by reception, Hotel Management
Cher Client, Nous vous remercions d'avoir pris le temps de partager votre expérience, votre avis est très important pour nous. Nous sommes heureux d'avoir contribué à la réussite de votre séjour sur la Presqu’île de Guérande !!! Nous espérons vous accueillir de nouveau dans notre établissement. Bien à vous, L'équipe de l'hôtel de la cité.
4 out of 5
by A traveller

Very nice single nights stay at the Best Western.

Posted Jan. 22, 2020 on Hotels
The check-in was great and the front desk very responsive and accommodating. The bathroom facilities could use some work .. i.e., the exhaust fan did not operate ..and couple of other things in there need attention. But, overall, a very nice single nights stay at the Best Western.
2 out of 5
by A traveller

Posted Sep. 15, 2019 on Expedia
I was most disappointed by this hotel. When we arrived the lady in reception was less than friendly, which is always a shame, but if you only need to check in it’s not so bad. Sadly we needed more, when I tried to find out about the spa she just shrugged at me, even when I asked I French I just got shrugged at, at this point I gave up. We then thought we would explore the area as it says in the info that the hotel is opposite the salt marshes. If by opposite the salt marshes they mean, the salt marshes that have been built on and is now a retail complex, yes true but not quite what we wanted! We returned to hotel room thinking a nice shower after a long days travelling would be nice. At which point we discovered there was no hot water. Another trip to the friendly receptionist, yes she was aware they had no hot water, there had been an issue. You would at least think they would tell you this when you check in! Could we expect hot water at any Point during our stay? Ah the now familiar shrug! I will not be staying here again and likely avoiding Best Westerns generally If this is what you have to put up with. Not recommended.
Comment from Hotel Management
Oct. 23, 2019 by Margot, Hotel Management
Mrs, Allow us to express our sincere apologies for the inconvenience caused during your stay. We are particularly sorry to hear that we did not meet your expectations during your stay. Indeed, the situation described is certainly not in line with our standards of quality and brand and we want to reassure you that your comments have been addressed with the highest priority with the services involved to meet all your expectations in the future . We thank you again for sharing your comments and taking the time to write to us. In the meantime, we remain at your disposal for any other information or assistance you may need. Cordial greetings, The team of the hotel of the city.
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