Note fondée sur 944 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 oct. 2023 sur Hotels
Hotel limite de la propreté
Petit dejeuner tres tres succinct
Commentaires de Gestion de l’hôtel
16 oct. 2023 par Devorine Red Roof Management, Gestion de l’hôtel
Salut Katy,Merci pour votre avis. Je suis heureux que vous ayez été satisfait de notre propreté et de notre petit-déjeuner. Les commentaires de nos clients Red Roof sont toujours les bienvenus car nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci d'avoir choisi le Red Roof Inn Gulfport - Biloxi Airport. Nous espérons avoir l'occasion de vous revoir dans le futur.Sincèrement,Gestion du toit rouge DevorineSpécialiste RediResponse
par un voyageur
Publié le 26 nov. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
4 déc. 2018 par MGMT, Gestion de l’hôtel
Thank you for your review!
par un voyageur
Publié le 8 mars 2024 sur Hotels
No towels hole in walls fighting neighbors all around bad experience and roachs
Commentaires de Gestion de l’hôtel
8 mars 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Nattie,I appreciate you sharing your feedback following your stay at the RED ROOF INN GULFPORT - BILOXI AIRPORT. I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
First time visiting
Publié le 5 mars 2024 sur HotelsI loved staying at the inn, sometimes I need to get away and have my me time. My first room was in the right area ☺️ very clean and peaceful.
Commentaires de Gestion de l’hôtel
6 mars 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Rebbecca,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GULFPORT - BILOXI AIRPORT. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to read that your room was very clean, peaceful along with all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 mars 2024 sur Expedia
We never have any complaints when we stay here😊
Commentaires de Gestion de l’hôtel
5 mars 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Myeshia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GULFPORT - BILOXI AIRPORT. I'm so glad we earned your 4/5 score. At Red Roof we are thrilled to read that you made us your choice of stay and didn't have any complaints about your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 mars 2024 sur Expedia
The room was clean
Commentaires de Gestion de l’hôtel
3 mars 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Antranette,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GULFPORT - BILOXI AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management
par un voyageur
Publié le 2 mars 2024 sur Hotels
Strong smell of smoke in a nonsmoking room, no remote (not a game changer most days), thin walls that allowed you to hear every argument, cough and fart in the next room and there were roaches. Literally had to guard food to keep them from getting into it.
Commentaires de Gestion de l’hôtel
4 mars 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the RED ROOF INN GULFPORT - BILOXI AIRPORT. I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 2 mars 2024 sur Expedia
I was very unhappy from the beginning because the lobby is locked after certain hours. I was left standing outside tring to check-in to the room. The clerk took my payments inside with her and checked me in. Then a random homeless person came up to me asking for money. I did not feel safe at all. I had never experienced that before.
The breakfast was cereal and bagels or toast. I went to the Waffle House down the street. I cannot recommend this hotel.
Commentaires de Gestion de l’hôtel
4 mars 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Angi,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GULFPORT - BILOXI AIRPORT. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the safety, the breakfast options and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 févr. 2024 par OnielRediresponse Specialist, Gestion de l’hôtel
Hi Ronald,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Gulfport - Biloxi Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
par un voyageur de SOUTHAVEN
Publié le 27 févr. 2024
Noise easily traveled between the rooms making it virtually impossible to sleep. The towels were very thin and appeared cheap. Additionally, the soap was also small and cheap.
Disturbing also was the sight of blond or light brown hair the shower wall.
I cannot in good conscience recommend this property to any future guests and I will not return.
On a scale of 1-5 (with 5 the highest) I would assign the score of 2 for this property.
