Ratings based on 190 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 16, 2024 on Expedia
The hotel itself needs big improvements, our room had mold on the bathroom ceiling, the window was broken and we had to call someone to fix it so we could close it overnight. The cleaning was not the best, a lot of hairs left on the floor, cleaning staff are not coming all the times to clean, they didn’t come to our room for 2 days in a row even if we called the reception. The swimming pool at the 7th floor was not heated on a Sunday Morning, the sauna door is broken and doesn’t close properly..
The staff were great and helpful every single time, that is a bonus of this hotel.
With one exception, the italian lady selling the Malta tours at the front desk. Please pay attention and ask what you’re getting for the price! She sold us €95 tickets to get to Gozo and Comino. But she never mentioned that the transport within the island is not included!! We got there and remained on the bay area for 2 hours.
Location of the hotel is great, with easy access everywhere, Bolt is very cheap to travel around. I recommend going to Julian’s Bay and The point shopping centre, great area. The view from the hotel’s rooftop is great!
Comment from Hotel Management
Apr. 19, 2024 by ST Hotels Management Team, Hotel Management
Dear GenaThank you for staying at our hotel.It has been an honor having you as our guest and we are sorry if we didn't manage to reach your expectations during your stay.We thank you for your comments and while assuring you that the mentioned issues will be tackled from our end as soon as possible, we shall do our utmost to learn from this feedback with a view to improving our performance. Best Regards, ST HOTELS MALTA
by A traveller
2 nights in Sliema
Posted Mar. 10, 2024 on HotelsI stayed here for 2 nights. Was a big hotel and a nice big room. Had a swim in the pool at 7pm which was a bit dark but ok. Breakfast was really nice a big range of food. Bus stop across the road which was handy. I enjoyed my stay here.
Comment from Hotel Management
Apr. 19, 2024 by ST Hotels Management Team, Hotel Management
Dear RuthThank you for your positive review! We're thrilled to hear that you had a great stay with us. Providing a clean and comfortable environment is always our priority, and we're glad that it met your expectations. Our team strives to offer helpful and friendly service to all our guests. We appreciate your feedback on the booking process, and we're pleased that you enjoyed your stay. We hope to have the opportunity to welcome you back again in the future!Best Regards,ST HOTELS MALTA
by A traveller
Posted Feb. 3, 2024 on Expedia
Great location. Staff were all lovely and always helpful. Bar shut at 10pm which seemed very early.
Rooms are good, daily clean. Breakfast is great with plenty of options though can get busy!
Local area is easy to walk around and bus is right outside the main entrance.
Comment from Hotel Management
Mar. 8, 2024 by ST Management Team, Hotel Management
Dear Kathryn,It has been an honor having you as our hotel guest and your positive feedback is the best token of appreciation we could hope for. We are happy that you enjoyed your stay with us. It was a pleasure having you as one of our guests and we look forward to welcoming you again.Kind Regards from, ST HOTELS MALTA
by A traveller
Posted Jan. 22, 2024 on Hotels
by A traveller
Posted Jan. 22, 2024 on Hotels
by A traveller
Posted Jan. 21, 2024 on Hotels
by A traveller
Posted Jan. 19, 2024 on Expedia
The place was loverly room was great however the inside Pool was meant to be heated and it wasn’t and the jacuzzi was like warm, might aswell ran a bath and the sauna was broken
Comment from Hotel Management
Mar. 8, 2024 by ST Management Team, Hotel Management
Dear Haneef,Thank you for staying at our Hotel,It has been an honor having you as our guest and your positive feedback is the best token of appreciation we could hope for. We are delighted that you enjoyed your stay with us!We take this opportunity to thank you for being part of our esteemed clientele and we look forward to welcoming you again in the near future.Best Regards, ST HOTELS MALTA
by A traveller
Cheap and cheerful!
Posted Jan. 7, 2024 on HotelsWe had a great stay the hotel is in a great location right on the sea front. Ideal for a budget weekend trip away, the room was fairly spacious and had a fairly comfortable bed and the staff were all very friendly. Only things that let it down were; lifts were small and slow, some black mould/damp in bedroom and bathroom and a broken tile but didn’t effect the use at all! The spa was very busy and main pool was cold but was supposed to be heated. Overall a good stay!
by A traveller
Posted Dec. 29, 2023 on Expedia
by A traveller
Posted Dec. 11, 2023 on Expedia
