Ratings based on 5 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Charged for the bag the slippers came in
Posted Feb. 27, 2024 on HotelsNice place. I was charged for the bag that the disposable slippers came in which is unfortunate. They were unable to explain why but insisted I pay. So please be careful with everything in the room as you might be charged for it.
Comment from Hotel Management
Mar. 6, 2024 by Kanishka, Hotel Management
Dear Gelana,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our place nice, and we appreciate your patronage.We're sorry to learn about your experience regarding the charge for the disposable slipper bag. Our aim is always to provide transparency and clarity in our billing processes, and we regret any confusion or inconvenience caused. We will certainly review our policies and procedures to ensure that such situations are handled more effectively in the future.Please know that your feedback is valuable to us, and we will take your comments into account to improve our service quality. Should you have any further questions or concerns, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thank you, Team Taru Villas
by A traveller
Posted Dec. 23, 2023 on Expedia
by A traveller
Exceptional villas - stay here if going to Sogiriy
Posted Aug. 5, 2023 on HotelsTaru Villas was exceptional! From the moment we walked in, the team could not do enough to help us - they were all fantastic.
The rooms are beautiful and bathroom stunning. Loved the pool area, which was very peaceful.
Food was fabulous in the restaurant as well.
If you’re going to Dambulla / Sigiriya, stay here!!
Comment from Hotel Management
Oct. 14, 2023 by Kanishka, Hotel Management
Dear Vanessa, Thank you so much for taking the time to share your wonderful experience at Taru Villas Maia. We're thrilled to hear that you had an exceptional stay and that our team went above and beyond to make your visit memorable. Our staff takes great pride in providing top-notch service, and it's fantastic to know that you felt well taken care of.We're delighted that you enjoyed our beautifully appointed rooms and stunning bathrooms, as well as the peaceful pool area. Your compliments about the fabulous food in the restaurant are truly appreciated, and we're glad you had a fantastic dining experience.We truly value your recommendation to fellow travelers heading to Dambulla / Sigiriya. It was our pleasure to have you as our guest, and we look forward to welcoming you back to Taru Villas in the future. Thank you once again for your kind words.Thank youTaru Villas Team
by A traveller
Posted Oct. 31, 2023 on Expedia
Best hotel room we’ve had. Beautiful location and property and awesome food, really well adjusted to my wife’s gluten intolerance. the employees really care and go above and beyond. Absolutely great! Well done and keep it up.
Only 2 small pieces of advice for the management because I know you care about it:
1. Increase number of towels in the rooms, 1 per day is not enough in the outside bathroom because things stay moisty
2. Do room service when guests are at breakfast. We often were out of the room several hours in a row and then the room wasn’t cleaned yet. It then had to be cleaned when we wanted to be in it.
Apart from that 10/10!
Comment from Hotel Management
Oct. 31, 2023 by Kanishka, Hotel Management
Dear Bjorn, Thank you so much for taking the time to share your wonderful feedback on your recent stay at our hotel. We're delighted to hear that you had such a positive experience, and we greatly appreciate your compliments.We're especially pleased that our staff's dedication and your wife's gluten intolerance accommodations were to your satisfaction. We take pride in ensuring that all our guests' needs are met, and it's reassuring to hear that we were able to do so for you.Your valuable suggestions are also noted and appreciated. We'll certainly review our towel policy to ensure our guests' comfort in the outside bathroom. Additionally, we'll work on optimizing our room cleaning schedules to better accommodate guests who are out for an extended period.Your perfect 5/5 rating is the best praise we could receive, and we look forward to welcoming you back on your next visit. Thank you again for choosing our hotel, and please do not hesitate to reach out if you have any further feedback or requests in the future.Thank you, Team Taru Villas
by A traveller
Posted Oct. 14, 2023 on Expedia
Beautiful property
Comment from Hotel Management
Oct. 14, 2023 by Kanishka , Hotel Management
Dear Adria, Thank you so much for your kind words! We're thrilled to hear that you found our property beautiful. We take great pride in maintaining a welcoming and aesthetically pleasing environment for our guests. If you have any suggestions or feedback to make your experience even better in the future, please don't hesitate to share. We hope to have the pleasure of hosting you again soon.Thank you, Taru Villas Team
