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Hakuba Tokyu Hotel

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Hot springs
Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking
2 restaurants; breakfast, lunch, and dinner served
Exterior
Public bath

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
4688 Hokujo, Kitaazumi-gun, Hakuba, Nagano, 399-9301
  • Place, Hakuba Ski Jumping Stadium
    ‪1 min walk‬
  • Place, Hakuba Happo-One Ski Area
    ‪6 min walk‬
  • Place, Happo-one Adam Gondola
    ‪12 min walk‬

Room options

View all photos for Standard Twin Room Entrance Side (2-4fl.)

Down comforters, in-room safe, individually decorated

Standard Twin Room Entrance Side (2-4fl.)

  • Sleeps 3
  • Free WiFi

View all photos for Economy Twin Room　Front Entrance Side

Down comforters, in-room safe, individually decorated

Economy Twin Room　Front Entrance Side

  • Sleeps 2
  • Free WiFi

View all photos for Economy Twin Room (2nd-4th floor) Entrance side, Non Smoking

Down comforters, in-room safe, individually decorated

Economy Twin Room (2nd-4th floor) Entrance side, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Top Floor Standard Twin Room (5th floor) Entrance side, Non Smoking

Down comforters, in-room safe, individually decorated

Top Floor Standard Twin Room (5th floor) Entrance side, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Deluxe Twin Room (2nd-4th floor) Entrance side, Non Smoking

Down comforters, in-room safe, individually decorated

Deluxe Twin Room (2nd-4th floor) Entrance side, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Large Twin Beds
  • Free WiFi

View all photos for Standard Twin Room (2nd-4th floor) Entrance side, Non Smoking

Standard Twin Room (2nd-4th floor) Entrance side, Non Smoking

Standard Twin Room (2nd-4th floor) Entrance side, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking

Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking

Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking

  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking

Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking

Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking

  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Standard Alps Twin Garden Side (2nd-4th Floor)

Down comforters, in-room safe, individually decorated

Standard Alps Twin Garden Side (2nd-4th Floor)

  • Sleeps 3
  • Free WiFi

About the area

Hakuba

Mountain retreat .Within half a mile (1 km) of this Hakuba hotel, you'll find Hakuba Ski Jumping Stadium and Hakuba Happo-One Ski Area. Also, Hakuba Iwatake Ski Resort is within 2 miles (3 km) and Hakuba 47 Winter Sports Park is within 6 miles (10 km).

What's nearby

  • Hakuba Ski Jumping Stadium - 1 min walk - 0.0 km
  • Hakuba Happo-One Ski Area - 6 min walk - 0.5 km
  • Happo-one Adam Gondola - 12 min walk - 1.0 km
  • Happo One Sakka Ski Lift - 13 min walk - 1.2 km
  • Hakuba Olympic Museum - 5 min drive - 2.0 km

Getting around

  • Hakuba Station - 9 min drive
  • Shinshu - Matsumoto Airport (MMJ) - 105 min drive

Restaurants

  • ‪Blizzard (Pizza) - ‬12 min walk
  • ‪Cru Cafe - ‬10 min walk
  • ‪レストラン沙羅 - ‬5 min walk
  • ‪RAMEN BAR Marutama 55 - ‬11 min walk
  • ‪Hand Made House 4260 - ‬9 min walk

About this property

Hakuba Tokyu Hotel

4-star ski hotel near Hakuba Happo-One Ski Area
After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the use of a fitness center. For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. Hakuba Tokyu Hotel helps provide the perfect ski vacation with ski storage, ski equipment rentals, and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site, along with a coffee shop/café. WiFi is free in public spaces. Self parking is free.

Smoking is allowed in designated areas at this 4-star Hakuba hotel.

  • 102 guestrooms or units
  • 2 dining venues
  • Meeting rooms
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Coffee shop
Hakuba Tokyu Hotel offers 102 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters. 30-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

Public bath
Hotel Sierra Resort Hakuba
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  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 158 reviews
The price is CA $318
CA $390 total
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Hotel Sierra Resort Hakuba

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free train station pick-up and drop-off shuttle
  • Free ski shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,729 for adults and JPY 932 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • 4 outdoor tennis courts
  • Full-service spa
  • Gym
  • Shopping
  • Ski equipment rentals
  • Ski passes
  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in room
  • Elevator (37 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 30-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3729 for adults and JPY 932 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakuba Tokyu
Hakuba Tokyu Hotel
Hotel Tokyu Hakuba
Tokyu Hakuba
Tokyu Hakuba Hotel
Tokyu Hotel Hakuba
Hakuba Tokyu Mura
Hakuba Tokyu Hotel Hotel
Hakuba Tokyu Hotel Hakuba
Hakuba Tokyu Hotel Hotel Hakuba

Frequently asked questions

How close is Hakuba Tokyu Hotel to the airport?

Hakuba Tokyu Hotel is 45.4 mi (105-min drive) away from the Shinshu - Matsumoto Airport (MMJ) airport, the closest popular airport to the property.

How much does it cost to stay at Hakuba Tokyu Hotel?

As of Jun 8, 2026, prices found for a 1-night stay for 2 adults at Hakuba Tokyu Hotel on Jun 11, 2026 start from CA $192, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hakuba Tokyu Hotel have an airport shuttle?

Airport shuttle services are not available at Hakuba Tokyu Hotel.

Does Hakuba Tokyu Hotel offer free breakfast?

Free breakfast isn’t provided at Hakuba Tokyu Hotel, but buffet breakfast is offered for a fee of JPY 3729 for adults and JPY 932 for children. It's available every day from 7:00 AM to 9:30 AM.

Is there a casino at Hakuba Tokyu Hotel?

No, there is no casino at this hotel.

What time is check-in at Hakuba Tokyu Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hakuba Tokyu Hotel?

This hotel offers free self parking.

Does Hakuba Tokyu Hotel have a pool?

Hakuba Tokyu Hotel does not have a pool.

Does Hakuba Tokyu Hotel have a restaurant?

Hakuba Tokyu Hotel is home to Chamonix, which features French cuisine.

Does Hakuba Tokyu Hotel have a spa?

This hotel has a spa, which features massages, facials, and body treatments.

How close is Hakuba Tokyu Hotel to downtown Hakuba?

Hakuba Tokyu Hotel is 0.3 mi away from Happo.

Hakuba Tokyu Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 72 out of 96 reviews
Rating 8 - Good. 19 out of 96 reviews
Rating 6 - Okay. 4 out of 96 reviews
Rating 4 - Poor. 1 out of 96 reviews
Rating 2 - Terrible. 0 out of 96 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very comfortable, good breakfast buffet, and hospitality of all staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities
This was a great stay in every aspect and would do it again. The service was excellent. At the same time, I'd probably rent my ski's from the big ski place in town rather than here next time to get a more experienced fitter.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing on all counts, legendary breakfast beyond wildest dreams and expectations, a cornucopia of delights. I will return and recommend to anyone and especially my friends and family
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

HUNG CHE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for a week for a late March ski holiday . The hotel is very comfortable and spacious. staff is very friendly and helpful . The small downside is the service and food options were limited maybe due to towards the end of season . But overall enjoy the staying a lot .
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was awesome. Service top notch. Rooms clean and views are spectacular. Only complaint if any was the pillows were uncomfortable. Would definately come back again.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

CHEE WOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice out door hot spa

Loves the out door spa. See snow falling down as you soak in the hot water. The place is wonderful. Pricing is very reasnable.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

John

Liked: Amenities
Excellent and friendly staff, always eager to help with any questions. Shuttle is great. Loved that the ski rental shop is right in the hotel. I wish the hot springs was a bit bigger and had more amenities but it was a nice way to relax after a day of skiing. The bar and restaurant is not open during the day which we didn’t realize. All in all a great hotel though.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We wish we had more time!

We loved our stay at the Hakuba Tokyu Hotel! We only had 2 nights in the area but wish we could have stayed longer. The hotel provides a free shuttle to the Happo One Gondola (and other ski resorts if necessary) and to the train station - very helpful! It is in an excellent location - close to the Happo One Gondola and plenty of places to eat. We ate in the hotel itself and the food and service were excellent. The onsen was incredibly clean and relaxing. We would definitely recommend this hotel and would stay here again!
Verified

8/10 Good

amirudin

Average
Stayed 5 nights in Dec 2024
Verified

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great. A bit of a walk (15-20 minute) to the village. The town offers a shuttle bus which take you to the ski locations and stops at a variety of drop off locations. It would be nice if the hotel would offer their shuttle, then you would not have to wait for the town shuttle or pay the expensive taxi rates (if you could get a taxi). Allot of walking or better yet bring a car.
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have never had such helpful staff member .Romain acted like a tour guide as well as English speaking contact at the hotel.He new about ,lift tickets ,the ski resorts ,rental gear,restaurants,taxis ,clubs and bars,transport to and from Hakuba ,bus time tables ,etc etc . And he did it all with a smile on his face and helped make our holiday a beauty! The hotel has a very good spa and bus services run to ski fields pretty regularly .
Stayed 7 nights in Feb 2023
Verified

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room and ensuite. Nice hotel with friendly staff. The hotel was very covid conscious and clean. It is well located and the Hakuba valley shuttle bus stops at the hotel. While the buffet breakfast was nice, the on-site French restaurant - Chamonix was disappointing. The staff made us pre-order food when we booked the table and we couldn’t adapt meals to cater for gluten free. The food was OK but the overall dining experience was underwhelming.
Stayed 10 nights in Mar 2023
Verified

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great facilities. Free shuttles available to and from the slopes. Individual locker’s provided if you are bringing your own snowboards/skis. Drying room you can use. Self laundry/dryer facilities available to use. Onsen free to use after each day on the slope. We also booked a massage with Lily for last night and she was fantastic together with an aromatherapy treatment. They also provide Yamato Black cat service from the hotel so I can send your bulky snowbag straight to the airport so you don’t have to lug it around whilst you continue exploring other parts of Japan.
Stayed 4 nights in Feb 2024
Verified

8/10 Good

Mariko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スキー場が近くにあり、雪の白馬三山もお部屋から見る事も出来、丁度桜満開。近隣の環境も抜群。 ホテルの従業員のサービスは、素晴らしく。温泉の温質も良いし、広い。お部屋も清潔で、とても良い休暇がとれました。リピーターとなっている。
Stayed 1 night in Apr 2025
Verified

8/10 Good

Tatsushiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
手入れの行き届いた素晴らしいホテルです。駅や街から遠く交通の便がないので、買い物や食事は少し不便です。
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

ho yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
三星價錢五星服務及住宿
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ロケーション・サービス・食事・温泉どれをとっても全て満足レベルです。また来シーズンも家族で訪れたいです。
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Wei Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
適合家族旅遊滑雪行程很棒的地點，滑雪完可以享受飯店內的溫泉消除疲勞真是享受
Stayed 2 nights in Jan 2023
Verified

10/10 Excellent

Mayumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
落ち着いた雰囲気で、とても過ごしやすかったです。
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

清潔で落ち着ける

白馬乗鞍岳登山を終えて夫婦で利用しました。 エントランス、ロビー、廊下、客室ドアのライティングに至るまで清潔で品が良い。所々に花が活けてあり落ち着きと快さを感じた。 朝食の味付け、種類豊富で満足しました。テーブルにも短くカットしたカーネーションが飾られていた。鳥のからあげと餃子を他の品に変更があってもよいかと思いました。 ウェルカムドリンクが少々薄かったこと、帰り客を送るドアマンがいなかったことは残念でした。全体的な雰囲気は気に入ったので機会があればまた利用したいと思います。
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Josef

Liked: Cleanliness, property conditions & facilities, room comfort
Alles im Preis inbegriffen, Spa, Frühstück und Wasche kann gewaschen werden!
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

Tomoyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
静かでのんびりできます
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, and easy access to sky field. Price is a bit high, but it is worthy of.
Stayed 2 nights in Jan 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
親切溢れる対応でした。白馬で歴史あるホテルで温泉も溢れてました。
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Yota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
従業員は明るく親切でした。
Stayed 2 nights in Sep 2020