Ratings based on 931 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 31, 2023 on Expedia
Check in was friendly and informative advising of us faculties available such as pool and bar. Our room was lovely perfectly clean and well proportioned with comfortable beds and an awesome shower. Turned out pool was not available as there was maintenance issues but this was not very clear to non German speaking guests and not advised in checkin. Also bar was unavailable not open and no explanation provided. Some staff were great others not so helpful. Poor compensation offered for the broken pool and closed bar. Shame as hotel was lovely otherwise.
Comment from Hotel Management
Jan. 1, 2024 by Eileen Skjöth | Duty Managerin, Hotel Management
Dear Carol,Thank you for sharing your experience at Adina Hotel Hamburg Michel. We're glad to hear that you found our staff welcoming, and that you appreciated the cleanliness and comfort of our rooms.We apologize for any misunderstanding regarding the pool and bar facilities. We strive to ensure all guests are fully informed about our amenities, regardless of language barriers. Your comments highlight an opportunity for us to improve in this area.It is disheartening to learn that our compensation for the temporary unavailability of the pool and bar did not meet your expectations. We will certainly reflect on this feedback.We appreciate your kind words about our hotel, and we hope that despite these drawbacks, you would consider staying with us again. We are committed to providing an exceptional experience for all our guests.Best Regards,Eileen SkjöthDuty Managerin Adina Hotel Hamburg Michel
by A traveller
Fantastic place to stay
Posted Dec. 20, 2023 on HotelsAmazing stay, we had a long and awkward day, we went to wrong hotel, we booked the room incorrect and the key cards wouldn’t work. The FOH staff dealt with us superbly, thank you Sabrina and her colleague (apologies) …opened my eyes to the world of Adina. It’s the future…
Cleanest hotel I’ve ever stayed in, easy parking, supermarket and places to eat nearby ….
Comment from Hotel Management
Dec. 23, 2023 by Chiara Lazzarin | Assistant Hotel Manager, Hotel Management
Dear Darren, thank you so much for this great feedback! We are glad that you enjoyed your stay at our hotel.We have also passed on your feedback to our colleagues, who were really happy about your great feedback.We hope to see you again soon.Kind regards
by A traveller
Posted Dec. 11, 2023 on Hotels
by A traveller
Posted Sep. 5, 2023 on Hotels
Comment from Hotel Management
Sep. 7, 2023 by Eileen Skjöth | Duty Managerin, Hotel Management
Lieber Michael,vielen Dank für die positive Bewertung.Wir freuen uns Sie hoffentlich bald wieder begrüßen zu dürfen.Viele Grüße,Eileen SkjöthDuty Managerin Adina Hotel Hamburg Michel
by A traveller
Posted Aug. 16, 2023 on Expedia
Very clean hotel with full kitchen and washer and dryer. Walking distance to the Hamburg carnival and red light district in St Paul's. Walking distance to tram and subway. Pool and Sauna were very nice as well.
Comment from Hotel Management
Aug. 17, 2023 by Chiara Lazzarin | Assistant Hotel Manager, Hotel Management
Dear Benjamin,We are glad to hear that you found our hotel clean, well-equipped and central located. We understand the importance of such amenities especially for our guests who prefer the comfort of a home-like settingand who want to explore the city.Additionally, we are glad that you enjoyed our pool and sauna facilities. They are indeed designed to provide a relaxing and rejuvenating experience.Your positive feedback is greatly appreciated and we look forward to welcoming you back soon.Kind regards.
by A traveller
Posted Jun. 26, 2023 on Expedia
Comment from Hotel Management
Jul. 18, 2023 by Chiara Lazzarin | Assistant Hotel Manager, Hotel Management
Liebe Ashley,Vielen Dank für Ihre tolle Bewertung.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Viele Grüße
by A traveller
Posted Jun. 18, 2023 on Hotels
Comment from Hotel Management
Jun. 20, 2023 by Chiara Lazzarin | Assistant Hotel Manager, Hotel Management
Dear ZIv, thank you for your review. We are glad you enjoyed your stay and hope to see you again soon!
by A traveller
Posted Mar. 28, 2023 on Expedia
The room was geeat and the location was perfect for us.
Comment from Hotel Management
Mar. 29, 2023 by Katharina, Hotel Management
Dear Serena, thank you so much for the great feedback. We are glad that you enjoyed your stay with us and we are looking forward to welcoming you again in the Adina Hamburg Michel. Kind regards,Katharina Köhlmann & the Adina Michel Team
by A traveller
Posted Nov. 20, 2022 on Expedia
The hotel room was spacious and the bed was quite comfortable. The breakfast buffet offered a variety of food items. We chose the scrambled eggs, which were really good. My only complaint would be the staff that checked us in did not inform us that we needed to book a place for breakfast. We only found out because there was a sign posted in the elevator. When we asked about making a reservation, the staff recommended we head to breakfast early in order to get a spot. We would have preferred to sleep in and have a leisurely breakfast later.
by A traveller
Posted Sep. 26, 2022 on Hotels
