Ratings based on 1,328 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 19, 2024 on Expedia
Comment from Hotel Management
Feb. 26, 2024 by Arnold K. Residence Manager, Hotel Management
Dear Ian,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,
by A traveller
Posted Feb. 16, 2024 on Expedia
Comment from Hotel Management
Feb. 19, 2024 by Arnold Konrath Residence Manager, Hotel Management
Liebe Mina, lieber Martin,Schön zu lesen, dass Sie einen angenehmen Aufenthalt hatten. Vielen Dank für die gute Bewertung. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit besten Grüßen,
by A traveller from Edinburgh
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Feb. 2, 2024 by Arnold K. Residence Manager, Hotel Management
Dear Davis,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Jan. 30, 2024 by Arnold K. Residence Manager, Hotel Management
Dear joseph,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,
by A traveller
Posted Jan. 24, 2024 on Hotels
Comment from Hotel Management
Jan. 26, 2024 by Arnold Konrath Residence Manager, Hotel Management
Lieber Peter,Schön zu lesen, dass Sie einen angenehmen Aufenthalt hatten. Vielen Dank für die gute Bewertung. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit besten Grüßen,
by A traveller
Not worth the cost
Posted Jan. 17, 2024 on HotelsThe hotel is far from restaurants and shops. The rooms look good at first glance, but then you realize that the shower nozzle won't stay in place, the floors in the room are dirty, the lamps don't all work, and the noise from other rooms and slamming doors jolt you out of bed. It felt like a homeless shelter that had been lightly renovated. Is that too harsh? Lol
Comment from Hotel Management
Jan. 18, 2024 by A. Konrath | Residence Manager, Hotel Management
Dear Guest,Thank you very much for choosing our Aparthotel for your stay in Hamburg. We are sorry to hear about your disappointment and that we could not make your stay more comfortable. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We always encourage our guests to bring their concerns to the attention of the Manager on duty so we are able to rectify the issue while our guests are still with us. Once again, I would like to apologize for the disappointing stay you had with us. Please be assured that we are always seeking to satisfy the expectations of our residents. There are about 30 Restaurants within 5 minutes walking distance from the hotel. And yes, comparing a 4 star hotel to a homeless shelter is a bit too harsh. Nevertheless I hope to welcome you again in order to proof that we can do better,Best regards
by A traveller
Posted Jan. 15, 2024 on Hotels
Comment from Hotel Management
Jan. 17, 2024 by A. Konrath | Residence Manager, Hotel Management
Dear Justin,many thanks for your good rating. We look forward welcoming you soon again. Best regards
by A traveller
Posted Jan. 3, 2024 on Expedia
parking options are very limited at the hotel only suitable for small cars.
no coffeemaker and oven in the room.
Comment from Hotel Management
Jan. 9, 2024 by Arnold K. Residence Manager, Hotel Management
Dear Sascha,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,
by A traveller
Faultless
Posted Jan. 2, 2024 on HotelsA very comfortable and well equipped property, in an excellent location. Couldn't have been better for the price.
Comment from Hotel Management
Jan. 8, 2024 by Arnold Konrath Residence Manager, Hotel Management
Lieber Andre,Schön zu lesen, dass Sie einen angenehmen Aufenthalt hatten. Vielen Dank für die gute Bewertung. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit besten Grüßen,
by A traveller
Posted Dec. 23, 2023 on Hotels
Comment from Hotel Management
Jan. 2, 2024 by Arnold Konrath Residence Manager, Hotel Management
Liebe Liselotte,Schön zu lesen, dass Sie einen angenehmen Aufenthalt hatten. Vielen Dank für die gute Bewertung. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit besten Grüßen,
