Note fondée sur 937 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
everything fine
Publié le 26 nov. 2021 sur HotelsOne night stay on business trip. All was fine..
Commentaires de Gestion de l’hôtel
6 janv. 2022 par Simona Lorengel - service manager, Gestion de l’hôtel
Dear Guest,
thank you for taking the time to share your feedback.
We hope to welcome you back to our hotel very soon!
Sincerely,
par un voyageur
Publié le 19 mai 2021 sur Hotels
Commentaires de Gestion de l’hôtel
25 mai 2021 par N. Seba, Gestion de l’hôtel
Lieber Gast,
vielen Dank für Ihre so positive Bewertung!
Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Mit freundlichen Grüßen aus Hamburg
Natascha Seba - Direktionsassistentin
par un voyageur
Generally Happy
Publié le 16 nov. 2020 sur HotelsShort night but this was 2nd time here.
Happy that hotel offered the room with bathtub instead of just shower.
Big space parking. Just extra pay which is not good.
Commentaires de Gestion de l’hôtel
12 janv. 2021 par N. Seba, Gestion de l’hôtel
Dear Sureerath,
Thank you for your great review.
We are glad that you enjoyed your stay the second time and hope to see you again very soon.
Sincerely,
Natascha Seba - Assistant to Operation Manager
par un voyageur
Trop loin de tout
Publié le 18 déc. 2019 sur HotelsTrop loin du centre-ville
Commentaires de Gestion de l’hôtel
27 déc. 2019 par N. Seba, Gestion de l’hôtel
Dear Fabrice,
thank you for your feedback.
We hope to welcome you again!
Kind regards,
Natascha Seba - Assistant to Operation Manager
par un voyageur
Publié le 26 oct. 2019 sur Hotels
par un voyageur
Not suitable to visit the city
Publié le 14 oct. 2019 sur HotelsVery far away and difficult to access. Only way is by car, and the parking lot is extra payed - didn’t find that information in the announcement.
If you want to visit Hamburg this is not a good place to be.
Commentaires de Gestion de l’hôtel
14 oct. 2019 par N. Seba, Gestion de l’hôtel
Dear Carolina,
thank you for taking the time to share your feedback.
You also have the possibility to come by public transportation to the city of Hamburg. Our colleagues are happy to advise you on the reception.
We the Leonardo Hotel Hamburg Stillhorn are not the owner we are just tenants of our parking lot. Therefore we have to pay a lease to the property owner. Also in the future we will not be able to waive the levying of a parking fee. Here we ask for your understanding.
We hope to welcome you back to our hotel!
Sincerely,
Natascha Seba - Assistant to Operation Manager
par un voyageur
Publié le 30 nov. 2018 sur Expedia
Réceptionniste top !! Il m'a trouvé une chambre alors que je suis arrivé avant l'heure prévue....
Merci pour votre effort !!!
Commentaires de Gestion de l’hôtel
6 déc. 2018 par N. Seba, Gestion de l’hôtel
Dear Guest,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Natascha Seba - Assistant to Operation Manager
par un voyageur
Manque de climatisation.
Publié le 9 août 2018 sur HotelsUn quatre étoiles avec une climatisation à l'arrêt avec un température extérieure de 34° ce n'est pas top. En plus au RDC compliqué pour dormir avec la fenêtre ouverte.
Commentaires de Gestion de l’hôtel
14 août 2018 par N. Seba, Gestion de l’hôtel
Dear Jaime,
thank you for taking the time to share your feedback.
Unfortunately we don´t have a air condition. On every room is fan.
For your next stay we recommend you a comfort plus room. This Rooms are not on the motorway site.
We hope to welcome you back to our hotel very soon!
Sincerely,
Natascha Seba - Front Office Manager
par un voyageur de Paris
Short trip to Hamburg
Publié le 27 mars 2017 sur Expedia
Pour : Its position near the highway.
Contre : Food, towels, rooms that need refurbishment ...
Emplacement : Nothing much to do.
The common parts of the hotel are OK. The rooms though are aging and could do with some refurbishment. What I hate at Leonardo hotels in general are their thin towels and the fact that you have to pay for their parking. On the last day I had to leave early and was horrified that there was no hot water to shower.
Commentaires de Gestion de l’hôtel
11 avr. 2017 par Carola Petersen-Mund, Gestion de l’hôtel
Dear Guest,
We would like to thank you very much for your stay with us and for the time you took to give us your feedback on Expedia.de. Your comment is highly valued.
We are very sorry about the technical problem with the water heating system on the day of your departure. Our technicians have already solved the problem.
That you dislike our towels and the fact that guests of the hotel have to pay for parking we deeply regret.
Regarding the towels we will discuss the possibility of thicker towels with our laundry.
We hope that we would get a chance to welcome you back to our house soon.
Kind regards and our best wishes for a Happy Easter
Carola Petersen-Mund
Assistant to the management
Leonardo Hotel Hamburg Stillhorn
par guido de Belgique
Bon pour les touristes chinois.
Publié le 29 août 2016 sur HotelsParking 8 euro pour un hotel dans le bled est cher. Hotel moyen.
Commentaires de Gestion de l’hôtel
13 sept. 2016 par General Manager, Gestion de l’hôtel
Dear Guest,
Thank you very much for your stay at Leonardo Hotel Hamburg Stillhorn and for your feedback on hotels.com. Your opinion is very important to us.
As we see in your comment you were not quite satisfied with your stop-over. We are sorry to read that you found the price for our parking too expensive.
We are not the owner of our parking ground. As leaseholder we have to pay a rent to the owner. Therefor we have to charge the parking fee.
Here we have to ask your kind understanding.
The team of the Leonardo Hotel Hamburg Stillhorn is looking forward to welcoming you back soon again.
Kind regards
Carola Petersen-Mund
Assistant to the management
Leonardo Hotel Hamburg Stillhorn
