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Hangzhou Hua Chen International hotel

4.0 star property
4-star hotel near West Lake

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Photo gallery for Hangzhou Hua Chen International hotel

Premium bedding, down comforters, free minibar items, in-room safe
Front of property
Premium bedding, down comforters, free minibar items, in-room safe
LCD TV, computer, pay movies
LCD TV, computer, pay movies

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Laundry
  • Housekeeping
  • Breakfast available
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
No 25 Pinghai Road, Shangcheng District, Hangzhou, Zhejiang, 310000
  • West Lake
    ‪6 min walk‬
  • Wushan Night Market
    ‪13 min walk‬
  • Broken Bridge
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪28 min drive‬

Room options

View all photos for Business Room, 1 King Bed, City View

Premium bedding, down comforters, free minibar items, in-room safe

Business Room, 1 King Bed, City View

  • City view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, down comforters, free minibar items, in-room safe

Deluxe Twin Room

  • City view
  • 2 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, free minibar items, in-room safe

Deluxe Room, 1 King Bed

  • City view
  • 25.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Executive Room

Premium bedding, down comforters, free minibar items, in-room safe

Superior Executive Room

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Hua Chen Theme Room

Premium bedding, down comforters, free minibar items, in-room safe

Hua Chen Theme Room

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Business Twin Room, City View

View from room

Business Twin Room, City View

  • City view
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Harmonious Family Room

Harmonious Family Room | View from room

Harmonious Family Room

  • City view
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Business Double Room with Lake View

View from room

Business Double Room with Lake View

  • Lake view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double or Twin Room

Premium bedding, down comforters, free minibar items, in-room safe

Double or Twin Room

  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

View from room

Standard Room

  • City view
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Executive Twin Room

Superior Executive Twin Room | City view

Superior Executive Twin Room

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

About the area

Hangzhou

Shangcheng stay.Within a 15-minute walk of this Shangcheng hotel, you'll find West Lake and Wushan Night Market. Also, Broken Bridge is within 2 miles (3 km) and Zhejiang University Yuquan Campus is within 6 miles (10 km).

What's nearby

  • West Lake - 6 min walk - 0.5 km
  • Wushan Night Market - 13 min walk - 1.1 km
  • Hangzhou Tower Shopping Mall - 2 min drive - 2.6 km
  • Zhejiang University Yuquan Campus - 5 min drive - 4.7 km
  • Lingyin Temple - 9 min drive - 8.6 km

Getting around

  • Longxiangqiao Station - 4 min walk
  • Hangzhou Station - 5 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive

Restaurants

  • ‪胜利剧院 - ‬2 min walk
  • ‪疯辣火锅 - ‬1 min walk
  • ‪百润轩 - ‬1 min walk
  • ‪红泥花园大酒店 - ‬2 min walk
  • ‪肯德基 - ‬6 min walk

About this property

Hangzhou Hua Chen International hotel

4-star hotel near West Lake
There are 2 restaurants on site, along with a coffee shop/café. WiFi and wired Internet are free in public spaces. Business amenities include a business center and meeting rooms. An airport shuttle (available 24 hours) is available for a fee. A library, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hangzhou Hua Chen International hotel. The hotel can provide concierge services and wedding services. Free self parking is available.

This 4-star Hangzhou hotel is smoke free.

  • 1 building
  • 219 guestrooms or units
  • 19 levels
  • 2 dining venues
  • Meeting rooms
  • 0 sq m of conference space
  • Built in 2003
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
Hangzhou Hua Chen International hotel offers 219 accommodations with computers and minibars (stocked with some free items). Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Languages

Chinese (Mandarin), English

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Property amenities

Family friendly

  • Children's toys
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 68 for adults and CNY 35 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Computer
  • LCD TV with premium digital channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 200.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 68 for adults and CNY 35 for children
  • Airport shuttle fee: CNY 20 per person (one way)
  • Airport shuttle fee per child: CNY 20.00
  • Rollaway bed fee: CNY 200.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Hangzhou Hua Chen International hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 170 out of 658 reviews
Rating 8 - Good. 324 out of 658 reviews
Rating 6 - Okay. 104 out of 658 reviews
Rating 4 - Poor. 42 out of 658 reviews
Rating 2 - Terrible. 18 out of 658 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

KYUNG DEUK

Business traveller
Stayed 1 night in Jan 2020

8/10 Good

Ferry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's about 5 - 10 min walk from Subway station. There is a bus stop in front of the hotel, where you can take airport bus to the airport, need to buy ticket first at a tour agency nearby hotel (ask fo location at the hotel). Wifi is ok.
Stayed 1 night in Dec 2019

4/10 Poor

Qian

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Florence, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the upgrade to family room. Very spacious, clean and convenient hotel. Service is excellent. Reception assisted to get cab. Breakfast is excellent. Very very good spread. Yummy noodles, yummy wholemeal bread...
Stayed 3 nights in Oct 2019

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Except that the hotel is a little bit old style, everything else was perfect, especially the breakfast on the last floor. Beautiful view and very good food! Recommended.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. I have ordered a couple of parcel prior to arriving and they have signed and kept until my arrival for me. Our room overlook west lake, which is perfect. Room is a tad small. Shower is the best I have had in China so far.
Stayed 2 nights in Sep 2019

8/10 Good

Chun Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good value for money hotel in Hangzhou

Front desk staff is friendly and check in is fast. Room is clean and bed is comfortable (though the pillow is a bit soft). However, the wifi connection is not good enough for viewing/receiving videos. Breakfast offers quite a good spread of Chinese and western food. The location is good, near shopping areas and there are a lot of eateries around on the street and in the shopping malls. It should be about 10+ mins' walk to west lake if not for the construction works currently under way. Probably will choose it again if we visit west lake again.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019

8/10 Good

LINDA GM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient, close to the lake and easy to reach from the Metro line.
Stayed 2 nights in Aug 2019

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, room comfort

A little older but not a bad deal

The main thing about this hotel is that the location is great. It's walking distance to West Lake, and right along the main street with plenty of food and shopping and boba options. It's a bit older (though I only have hotels in Shanghai to compare it with, so maybe it's more a city thing than this particular hotel) and less updated, but the rooms are an okay size and fairly clean. The front desk folks are helpful and can help you get show tickets for Impression West Lake or offer a driver + van (we had one take us to the tea mountain for a very reasonable fee) if you're interested. This was the only hotel I booked in China that didn't offer free breakfast (not sure if they do breakfast at all) but overall still a pretty good deal.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Hunnee

Travelled with group
Liked: Cleanliness, amenities
It is an old hotel, about 10 mins walk from the metro station and 15 mins walk to the West Lake. The staff do not look and talk friendly. Room is old and old fashion looking,
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

TK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older style hotel but kept clean with good facilities, handy to shops and 10 min walk to lake. Staff helpful. Rooms reasonable size, beds ok a bit hard for what I'm used too. Smoking alowed in certain areas of the hotel, one being the lobby which is unfortunate for non-smokers. Overall good hotel.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Thao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good but dated centrally located hotel

Hotel centrally located and easy to find, as very close to metro station. Check in was fine, though they do seem to require a large deposit (1000元) which wasn't indicated before hand, and not good at all. The twin room was acceptable, clean and tidy, but decor a little old. Looks just like photos without quite such a nice light. Toiletries and other things in room were also acceptable. Service in general was fine, although sometimes short impolite answers given, which was far from acceptable. The gym on the fourth floor was adequate, several running and cycling machines, and a general weight machine, which was good to use in the evenings. The WiFi was super slow, and I believe their SSL certificate is outdated, so this aspect is poor. Overall fine for our stay.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Hotel service was decent, building is very dated though, doesn't look like the photos (much darker, smaller). Room is small and cramped for china standards, entrance lounge has people smoking in all the time. Good location to West lake and airport bus
Stayed 3 nights in Jun 2019

6/10 Okay

Horace

Not a good experience
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Confirm your booking one day before

After they fail to contact me when I am on the flight, they cancel my booking due to hot demand, they help me to book another hotel next to it in the end.
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, convenient location, and very friendly staff
Stayed 5 nights in May 2019